08/14/2026
DO NOT book w/Capital One Travel‼️Here's why...
My wife and I are books trip to Scotland for her 40th birthday to see Fringefest in Edinburgh. We booked with Capital One travel to get Triple the points, and gave them the benefit of the doubt on having decent customer service [in case]. However, 3 weeks ago, our chihuahua, Jack got seriously injured. As result, we decided to move our trip back. The airline company changed our flight, no problem for $25 fee. however, whom we bank with AND use their credit card exclusively, would not change the dates for our hotel, despite having an emergency and a documented excuse. "There's nothing we can do " We've been back and forth to the veterinarian several times. Anyway, Capital One does not tell you but they actually use EXPEDIA to book their accommodations now. So we called the hotel in Scotland and they tell us, they would be fine with changing the accommodation, but Capital One needs to agree to it. Capital One would not change it because it's non-refundable via expedia. When we called Capital One and spoke to a supervisor, the supervisors claim to call the hotel and then they told us that those dates did not exist for a reservation change, and that the hotel would not agree to it. This is not true, as we call the hotel and those dates were still available, as well as an email from the hotel saying that they would authorize the change. So, our trip is coming up and I tag Capital One in a story about this last friday. 7 days ago. They immediately contacted me through social media and said someone would reach out. Every day I followed up, no one called, no one reached out. At this point, our ordinal trip/ Hotel accommodation is TOMORROW. Capital One stopped opening my messages and is not responded. This certainly reinforces the belief of never using a third party service to book your trip. Capital One is currently refusing to budge on changing our reservation or canceling our reservation, thus trying to keep thousands of dollars in our hard earned money. Making this video is my only option at this point. Capital One, if you're seeing this, please step it up for loyal customers and do the right thing. Capital One Expedia Marriott Hotels