Stella Metrics In-Store

Stella Metrics In-Store StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. Through a combination of software and proprietary data and insights, we build solutions that include employee engagement tools, real-time customer feedback surveys and objective performance measurement.

Together, these solutions enable companies to build brand equity, increase customer advocacy and grow sales.

Operating as usual

If you’re wondering how on earth you’re supposed to compete with the big customer experience spenders, you’re asking the...
11/01/2017
The Low-Cost Way to Transform Your Customer Experience - StellaService

If you’re wondering how on earth you’re supposed to compete with the big customer experience spenders, you’re asking the wrong question.

For retailers of all sizes, customer experience innovation is necessary to survival. Here's 4 tips to low cost customer experience transformation.

Anyone who ever conducted a customer satisfaction survey knows, drafting the questions for the survey is easier than dra...
09/25/2017
Best Practices For Customer Satisfaction Survey Invitations - StellaService

Anyone who ever conducted a customer satisfaction survey knows, drafting the questions for the survey is easier than drafting customers to answer them. Surveys are important; they regulate processes, they can help you improve the customer’s experience, and they can provide valuable input. But alas, they’re the last thing on the customer’s mind.

Anyone who ever conducted a customer satisfaction survey knows, drafting the questions for the survey is easier than drafting customers … Read More

The holiday rush is almost here. As always, we’re curious to see how the 30 retailers in our StellaService Ecommerce Ind...
09/12/2017
Holiday 2017 Retail Checklist: Is Your Customer Service Ready? - StellaService

The holiday rush is almost here. As always, we’re curious to see how the 30 retailers in our StellaService Ecommerce Index—the biggest and best names in ecommerce—measure up this year.

The holiday rush is almost here. Get tips on retail customer service with stats on the holiday operations from the StellaService Ecommerce Index.

09/05/2017

Don't miss our quarterly snapshot of #customerservice performance trends across the retail industry. http://hubs.ly/H08pL5d0

08/17/2017
How to Ramp up Service Recovery for Better Business Results – StellaService

How to Ramp up Service Recovery for Better Business Results

How to Ramp up Service Recovery for Better Business Results Posted 21 hours ago • By Alex Vlasto It’s time for brands to come to terms with the truth: what kept them afloat a decade ago threatens to sink them today. From operations to training to managing the customer experience, every facet of your...

08/14/2017

We're hiring! Apply now.

08/09/2017
Transform Your Phone Service Performance With These 4 Call Center Solutions (Part 1) – StellaService

Is your phone service performance where it needs to be? Find out if there's room for improvement with these tips.

Transform Your Phone Service Performance With These 4 Call Center Solutions (Part 1) Posted 1 month ago • By Alex Vlasto Thanks to digital technologies like chat, SMS, and social media, customer service delivery has come a long way. It’s smarter, more convenient, and more efficient than anyone could...

07/10/2017

We're hiring! Apply now.

When it comes to measures of brand loyalty, Net Promoter Score® (NPS) is king. Many customer-facing companies obsess ove...
06/12/2017
How to Take Control of Your Net Promoter Score - StellaService

When it comes to measures of brand loyalty, Net Promoter Score® (NPS) is king. Many customer-facing companies obsess over their NPS score, always searching for that magic formula that will drive it up.

When it comes to measures of brand loyalty, Net Promoter Score® (NPS) is king. Many customer-facing companies obsess over their … Read More

Address

75 Broad Street, Suite 1010
New York, NY
10004

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5pm

Telephone

(212) 366-1483

Products

Stella Metrics In-Store (Mystery Shopping, Customer Satisfaction and Customer Intercepts), Stella Metrics Contact Center, Stella Metrics Fulfillment and Stella Connect

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Comments

Spent this afternoon here. Truly inspired. Great team, great people. #specialpeople
I have no idea how LL Bean is rated so highly. I have a $450 order for TWO suitcases that was promised to me by May 31st. I leave this week for Paris and apparently they have had some sort of system glitch and are unable to provide me ANY information at all. They can not set a realistic expectation of when I might expect my order nor have the 2 supervisors who promised to call me with an update done so. I also know someone who ordered the same think I did on May 11th and has not received her merchandise either. I have been very clear to them on the phone that I want a solution to this...even if it is to LOAN me a suitcase for my trip until they can resolve their issue. The bottom line is that their issues have become their customer's problems. Not to mention that if you phone them you hold for no less than 15 minutes and then they put you in touch with their "research team" which tells you they have no answer. This has been the MOST AWEFUL customer service experience EVER!!