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Digital Insurance connects the insurance business & technology communities.

Insurtech funding rounds from Instanda, Liberate, Meanwhile, FurtherAI and Bluefields.https://bit.ly/47KR8q5
11/05/2025

Insurtech funding rounds from Instanda, Liberate, Meanwhile, FurtherAI and Bluefields.

https://bit.ly/47KR8q5

There were about 65 funding events in the insurtech sector in October 2025.

The Hartford tops Keynova Group’s Small Commercial Insurance scorecard, followed by Progressive and Nationwide.“The expe...
11/05/2025

The Hartford tops Keynova Group’s Small Commercial Insurance scorecard, followed by Progressive and Nationwide.

“The expectations of small business managers continue to evolve as they anticipate advanced digital information and experiences in interactions with their insurance providers,” said Beth Robertson, managing director of Keynova Group. “Carriers should continue to look for opportunities to enrich their digital resources to augment, and sometimes mirror, the services and assistance provided to businesses by agents."

https://bit.ly/4hJVpON

The Hartford ranked number one in Keynova Group's Annual Small Commercial Insurance Scorecard.

Climate risk assessments can help companies get better terms from insurers, writes Ulf Brüning, principal and internatio...
11/04/2025

Climate risk assessments can help companies get better terms from insurers, writes Ulf Brüning, principal and international client executive leader, TÜV SÜD Global Risk Consultants.

“Assessments serve as credibility markers. They demonstrate to underwriters that risks are not being ignored but actively managed,” he writes. “For brokers and insureds, this can mean stronger negotiating power and potentially better terms at renewal.”

https://bit.ly/4oQZx20

Climate change costs are increasing and insurance is not keeping pace, so some assets could become uninsurable over time.

Modeling correlations surrounding cyber attacks can help insurers better handle cybersecurity risks, according to a Libe...
11/04/2025

Modeling correlations surrounding cyber attacks can help insurers better handle cybersecurity risks, according to a Liberty Mutual Insurance executive.

“We need models and portfolio limits that traverse shared dependencies, cloud regions, identity providers, core vendor platforms, and widely used open source components. Then we need to price and limit those concentrations,” said Neeti Bhalla Johnson, president of global risk solutions at Liberty Mutual.

Cedents – insurers transferring cybersecurity coverage risks to reinsurers – have an advantage, according to underwriters and brokers speaking at Zywave's recent cybersecurity conference.

The proportion of households with life insurance is dropping, according to a LIMRA study. But behavioral science can hel...
11/03/2025

The proportion of households with life insurance is dropping, according to a LIMRA study. But behavioral science can help, writes Dale Hall, managing director of research at the Society of Actuaries Research Institute.

“Behavioral science offers several solutions to aid in customer comprehension of life insurance,” he writes. “This field has studied how people process information, and it offers a range of techniques that the life insurance industry might want to explore.”

https://bit.ly/3JDM9iN

Behavioral science offers solutions to aid in customer comprehension of life insurance.

Phygital – a blend of human interaction and digital convenience – is taking hold in the insurance industry, writes Abhis...
11/03/2025

Phygital – a blend of human interaction and digital convenience – is taking hold in the insurance industry, writes Abhishek Peter, manager of digital marketing at Fecund Software Services.

“By 2026, digital technologies—AI, automation, predictive analytics, and virtual assistants—have become deeply embedded in insurance operations,” he writes. “While these innovations improve efficiency, personalization, and cost-effectiveness, the risk is clear: losing sight of empathy and emotional intelligence in customer interactions.”

Insurers should adopt a customer-first strategy that fuses high-tech tools with high-touch engagement.

Meet Ocean Ledger, a startup incubated by Lloyd's Lab that uses geospatial technology to produce insights about changing...
11/03/2025

Meet Ocean Ledger, a startup incubated by Lloyd's Lab that uses geospatial technology to produce insights about changing coastlines worldwide.

“Ocean Ledger is developing the next-generation digital elevation model to deliver more precise insights into the coastal environment,” stated Elodie Smith, chief of staff at the company.

The insurtech's proprietary algorithms generate historical coastal data and provide a current view of coastal flood risk, impact drivers and resilience solutions.

Technology and cybersecurity are keys to M&A, said Brooke Vemuri, vice president of IT and innovation at Legal & General...
11/02/2025

Technology and cybersecurity are keys to M&A, said Brooke Vemuri, vice president of IT and innovation at Legal & General America.

“A transition plan needs to address both the near-term capabilities like claims, policy admin, and finance systems, plus the longer-term digital roadmap,” she said. “Companies that succeed treat tech integration as a strategic lever, not a back-office exercise.”

https://bit.ly/3LhI1W6

Brooke Vemuri, VP of IT and innovation at Legal & General America, shared about the tech transition during M&A activity.

Technology advances, including AI, have made cybersecurity defense more challenging, experts from AXA XL, Surefire Cyber...
11/01/2025

Technology advances, including AI, have made cybersecurity defense more challenging, experts from AXA XL, Surefire Cyber and Newfront Insurance say.

“As technology increases for us, it increases for the bad guys. Reconnaissance took a couple months,” said Gwenn Cujdik, North America incident response and cyber services lead, AXA XL. “Now, it takes such a short period of time, and the amount of data that they're able to siphon off through an attack is just breathtaking.”

The increased sophistication that cyber attackers are getting from technology requires more frequent updates to cybersecurity defenses, according to cyber insurance experts.

70% of trucking fleets do not share telematics data with insurers – even though 88% of fleets use telematics, according ...
10/31/2025

70% of trucking fleets do not share telematics data with insurers – even though 88% of fleets use telematics, according to a survey by SambaSafety.

Many fleets rely on custom-built platforms or established systems of record, which makes integration complex and resource intensive," said Fatimazahra Howes, chief product officer of Azuga Inc.

https://bit.ly/437qk1L

The 2025 Telematics Report from SambaSafety reveals that 88% of fleets use telematics for safety reasons.

Higher deductibles strain auto insurance customers satisfaction, according to a J.D. Power claims satisfaction study."Th...
10/31/2025

Higher deductibles strain auto insurance customers satisfaction, according to a J.D. Power claims satisfaction study.

"These changes have generally had a negative effect on consumers as they are spending more money when they have a claim,” said Mark Garrett, director of global insurance intelligence at J.D. Power.

Erie Insurance, NJM and Liberty Mutual rank highest in overall customer satisfaction, according to the 2025 J.D. Power U.S. Auto Claims Satisfaction study.

Alex Burgess, principal industry strategist at Hi Marley, asks, can AI help improve responses to catastrophic weather ev...
10/31/2025

Alex Burgess, principal industry strategist at Hi Marley, asks, can AI help improve responses to catastrophic weather events?

“After a major storm, claim volume climbs in a matter of hours. Contact centers jam, adjuster caseloads grow from overflowing queues, and customers, who are dealing with the emotional stress of damage, displacement, or both, wait for answers,” he writes. “The challenge is not only capacity, but also consistency and clarity at scale.”

https://bit.ly/48UoBAw

How to build a more resilient and efficient CAT playbook through communication automation.

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