Digital Insurance

Digital Insurance Digital Insurance is a trusted source for information connecting the business and technology communities. www.insurancenetworking.com Formerly

Digital Insurance connects the insurance business & technology communities.

In the second of a two-part interview, Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke about ho...
10/08/2025

In the second of a two-part interview, Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke about how insurers should implement AI.

“An AI developer's role is starting to change,” Chen said. “Only we can determine if AI is building the right thing, and that comes product management skills, stakeholder and customer, user empathy skills. Those become even more important for the development community as a whole.”

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

In the first of a two-part interview, Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke about app...
10/07/2025

In the first of a two-part interview, Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke about applying AI to the customer experience.

“If we're having a conversation and we don't speak the same language, AI in the middle could be the one that's translating to enable multilingual support, and this allows carriers to serve diverse populations, potentially underserved populations,” Chen said.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

How are insurance carriers, agents and brokers using technology? Our AI Readiness Survey found the most popular tools an...
10/07/2025

How are insurance carriers, agents and brokers using technology? Our AI Readiness Survey found the most popular tools and technology strategies.

The first part of exclusive research from Digital Insurance on the state of tech and AI in the insurance industry.

David Lien, partner, LingXi Technology, shares a framework for insurers to be more responsive to customer demands.“Moder...
10/06/2025

David Lien, partner, LingXi Technology, shares a framework for insurers to be more responsive to customer demands.

“Modern AI systems excel at recognizing patterns, yet they still struggle with a deeper task: understanding what users truly need,” Lien writes. “For insurers pursuing digital transformation, this challenge is particularly urgent.”

A look at why causal reasoning—not more data—must drive insurance innovation.

The changing nature and demographics of life insurance runs up against antiquated technology still in place at many insu...
10/06/2025

The changing nature and demographics of life insurance runs up against antiquated technology still in place at many insurers, according to Andrew Burge, vice president of life business development at Nationwide.

“A lot of the technologies and processes and experiences that we built were rooted in forms,” he said. “If you have a piece of paper, it's hard to build KYC [know your customer] at the point of application. We haven't done a good job keeping pace with that, because that's the way we've always done things, and the way the systems are built.”

Changes in life insurance products require more than retrofitting legacy technology, insurance technology executives say.

Tariffs, economic pressures and evolving technology are driving up auto repair costs, according to CCC Intelligent Solut...
10/05/2025

Tariffs, economic pressures and evolving technology are driving up auto repair costs, according to CCC Intelligent Solutions Q3 report.

"Today's auto industry is navigating unprecedented economic turbulence – from pricing pressures to sourcing challenges to household financial strain," said Kyle Krumlauf, director of industry analytics at CCC.

https://bit.ly/48dQROc

According to the CCC's Q3 2025 report, average repair costs increased almost 4 percent.

Life insurance actuarial data is still dependent on incorrect, paper-based data – and AI could help, according to expert...
10/04/2025

Life insurance actuarial data is still dependent on incorrect, paper-based data – and AI could help, according to experts from Amalgamated Life, Munich Re, Group and iPipeline.

“If you don't know what the cause of death was, or if it's inaccurate, then you have a real challenge,” said Amanda Turcotte, senior vice president and chief actuary at Amalgamated Life Insurance Company. “That is a way bigger problem than the industry realizes.”

Insurers lack adequate and accurate data, even finding incorrect death certificates, making it more difficult to assess underwriting risk correctly.

Peter McMurtrie and Christina Powers of the West Monroe consulting firm share six essentials for businesses to strengthe...
10/03/2025

Peter McMurtrie and Christina Powers of the West Monroe consulting firm share six essentials for businesses to strengthen their cybersecurity.

“Insurers' increasingly digital operations contribute to elevated risk,” they write. “Today's complex digital insurance ecosystems include many third-party services that support sales, claims, underwriting, customer service, and other key business functions. The integration among these systems creates a wide attack surface.”

Insurers should adopt proactive security measures and build resilience into systems.

Progressive and GEICO top Keynova’s Q3 ranking of insurers’ mobile apps and websites. Security was a big factor in the r...
10/03/2025

Progressive and GEICO top Keynova’s Q3 ranking of insurers’ mobile apps and websites. Security was a big factor in the ranking.

“Since policyholder accounts typically hold sensitive personal information, introducing additional safeguards can enhance policyholders' sense of security while also prompting heightened account vigilance,” said Beth Robertson, managing director, Keynova Group.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

Hippo Insurance hires Robin Gordon as chief data officer, plus more insurtech news from Hi Marley, Verisk, ZestyAI, ACOR...
10/02/2025

Hippo Insurance hires Robin Gordon as chief data officer, plus more insurtech news from Hi Marley, Verisk, ZestyAI, ACORD Solutions Group, Kin Insurance, One Inc and Equisoft.

https://bit.ly/3INDBp7

Hippo appoints new chief data officer and several insurtech partnerships, plus more insurance news.

Advanced predictive analytics can prevent traffic deaths, according to a report by the Governors Highway Safety Associat...
10/02/2025

Advanced predictive analytics can prevent traffic deaths, according to a report by the Governors Highway Safety Association (GHSA) and Cambridge Mobile Telematics (CMT).

“We have the tools to save thousands of lives. What we need now is action,” stated Jonathan Adkins, CEO, GHSA. “The advanced analytics we outline are validated, predictive, and provide a level of foresight that past generations of safety leaders could only imagine. This is a call for government, community, and corporate leaders to work together to help us move boldly into a new era of road safety.”

https://bit.ly/46KSRLo

The Governors Highway Safety Association and Cambridge Mobile Telematics' new report suggests advanced predictive analytics to help prevent traffic deaths.

In the latest Dig In podcast, Patricia Harman speaks with Tim Hardcastle, CEO of Instanda, about the lessons he learned ...
10/02/2025

In the latest Dig In podcast, Patricia Harman speaks with Tim Hardcastle, CEO of Instanda, about the lessons he learned from launching a successful insurtech. Hardcastle shares advice for new startups.

“It was quite special because when we started 10 years ago, it coincided with the start of the insurtech wave,” he said. “In some respects it's really similar to what we're seeing now with AI, but it was just much smaller in scale.”

https://bit.ly/3W4Y77T

INSTANDA CEO Tim Hardcastle shares some of the lessons he's learned from launching an insurance technology firm.

Address

New York, NY

Telephone

+12128038200

Website

Alerts

Be the first to know and let us send you an email when Digital Insurance posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category