HOTEL MANAGEMENT

HOTEL MANAGEMENT The Leading Hospitality News Authority Since 1875 www.hotelmanagement.net
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Hotel Management is an award winning media network for hotel professionals. In addition to the monthly magazine, Hotel Management publishes custom eNewsletters tailored to topics hoteliers need to know. The newsletters are both big picture, providing aggregated global coverage of the hotel investment universe; and granular, covering the latest news and trends in hotel operations and technology. Hotel Management supplies the credible news analysis and operating resources the lodging industry needs to prosper amid constant change. Comprehensive reporting and research offer top-of-mind and quick-hitting insights while introducing the people driving the future of the hotel community. Strategies about marketing, finance, technology, design and product purchasing go beyond the bricks and mortar to bring readers closer to the fundamentals of operating in the lodging business.

Get tips and best practices for cleaning, disinfection and more in our Focus on Fundamentals lookbook ➡️ bit.ly/2MBWY3Q.
07/08/2020

Get tips and best practices for cleaning, disinfection and more in our Focus on Fundamentals lookbook ➡️ bit.ly/2MBWY3Q.

Hotel Optimization - A Virtual Event is now available on demand. Rewatch your favorite panels, check out any sessions yo...
06/15/2020

Hotel Optimization - A Virtual Event is now available on demand. Rewatch your favorite panels, check out any sessions you missed, and share with your colleagues! Go to www.hotel-optimization.com/on-demand. #HotelOptimization

What should you be doing to ensure hotel rooms are thoroughly disinfected? Get tips from Neosan Labs in our new Focus on...
06/15/2020

What should you be doing to ensure hotel rooms are thoroughly disinfected? Get tips from Neosan Labs in our new Focus on Fundamentals lookbook at www.hotelmanagement.net/company.

06/11/2020

“The more technology the guest experiences sometimes isn’t for the better. We need to make it simpler for the guests and more complex behind the scenes.” Darrell Long, Wilson Associates from our Reshaping, Respacing panel at #HotelOptimization

06/11/2020

“We need to be careful about making enormous expenses for what might be a short-term problem.” Chip Rogers, American Hotel & Lodging Association - AHLA at #HotelOptimization

06/11/2020

“Sustainability done correctly is really about efficiency, it’s about reuse and how to reduce waste as much as possible, and that can directly correlate to cost savings.” - Megan Morikawa, Iberostar Group on our "Cleaning Up" panel at #HotelOptimization

The ongoing push for social distancing will shape hotel design, at least in the short term. From crowded check-in areas ...
06/10/2020

The ongoing push for social distancing will shape hotel design, at least in the short term. From crowded check-in areas and lobby bars to restaurants and fitness centers, our Reshaping, Respacing panelists will share what hotels should do now to ensure proper spacing as well as what they need to consider going forward. Hear from Suzie Hall – President of Cornerstone Design, Darrell L. – Design Principal – Regional Managing Director of Wilson Associates, and Henry Wong – Principal at Architects Orange dba AO; moderated by Sarah Miller, CEO & Founder of Sarah Miller and Partners. View the #HotelOptimization Day 3 agenda at www.hotel-optimization.coml/agenda. Register for your free pass at https://bit.ly/3cbqDLF.

06/10/2020

“If you’re going to say something, make sure that it’s meaningful. Think about what it is that sets your property apart and makes you different from the competition.” – Chris Daly, Chris Daly Public Relations on Smart Marketing at #HotelOptimization. Register for day 3 at www.hotel-optimization.com

06/10/2020

3 tips for incorporating new technology into your guest experience from Michael McCartan of McCartan Tech Consulting at #HotelOptimization:

1. Don’t get rid of all your offline/ non-digital processes
2. Choose your technology carefully. The less intrusive the better. You want to provide a seamless experience for guests.
3. Have technical ambassadors on property to help guests with technology that is available

Register for Day 3 at www.hotel-optimization.com

06/10/2020

Overheard at Day 2 of Hotel Optimization, Mark Van Amerongen of Prism Hotels shared the growing need to train associates on diffusing situations between guests who adhere to new safety protocols and those that refuse. #HotelOptimization

Register for Day 3 of Hotel Optimization at https://bit.ly/3cbqDLF

Tomorrow, June 10 at 10:50am EDT, join us for Smart Marketing – this panel will teach you what your marketing message sh...
06/09/2020

Tomorrow, June 10 at 10:50am EDT, join us for Smart Marketing – this panel will teach you what your marketing message should be, who you should be promoting to, how to incorporate cleaning into your selling points and more! Hear from Chris Daly – President of Daly Gray Public Relations, Brian Klein – Senior Business Strategist at MMGY Global, and Loren Gray – Founder of Hospitality Digital Marketing; moderated by Andrea Stokes – Practice Lead, Hospitality at J.D. Power. View the full agenda at www.hotel-optimization.com/agenda.

There’s still time to register for your free pass at https://bit.ly/3cbqDLF #HotelOptimization

06/09/2020

Thank you to our speakers, sponsors and everyone who joined us today for Day 1 of Hotel Optimization - A Virtual Event! There's still time to grab your free pass for days 2 and 3! Visit www.hotel-optimization.com to register. #HotelOptimization

06/09/2020

“I don’t think the public is going to accept a reduced level of service. We’re going to have to find new ways to provide that level of service that the customer expects.” - Joel Carver, The Carver Companies #HotelOptimization

06/09/2020

How do you create that warm experience for hotel guests from behind a mask? Mark Ricketts from McNeill Hotel Company says they are encouraging employees to “wave, nod, say hello” in addition to implementing new technology to make sure guests feel welcome. #HotelOptimization

Join us on Thursday, June 11 at 10:50am EDT for Healthy Habitats – a panel covering the do’s and don’ts of getting your ...
06/08/2020

Join us on Thursday, June 11 at 10:50am EDT for Healthy Habitats – a panel covering the do’s and don’ts of getting your hotel guest ready as well as what structural change is needed to make a building truly hygienic. Hear from Dexter Moren – Partner at Dexter Moren Associates, Vinay Patel – Treasurer of AAHOA, and William "Chip" Rogers – President & CEO of American Hotel & Lodging Association - AHLA; moderated by David Eisen, Director of Hotel Intelligence, Americas of HotStats. View the full agenda at www.hotel-optimization.com/agenda.

Today is the last day to register for your free pass! Go to https://bit.ly/3cbqDLF. #HotelOptimization

Sponsored by SmartHands by Minibar Systems

Can a hotel achieve the level of sanitation required to fight COVID-19 and still be sustainable? Our Cleaning Up panel w...
06/08/2020

Can a hotel achieve the level of sanitation required to fight COVID-19 and still be sustainable? Our Cleaning Up panel will take a look at best practices as well as how hotel companies are using hygiene certifications to drive revenue and brand awareness. Hear from Steven McNabb – Infection Prevention Consultant for SaniPro NSB, Megan Morikawa – Global Sustainability Office Director at Iberostar Group, James Stapleton – Vice President of NELSON Worldwide, and Xenia zu Hohenlohe – Founding Partner & Director of Considerate Group; moderated by Questex, LLC Editor in Chief, EMEA, Katherine Doggrell. Today is the last day to register for your free pass! Go to https://bit.ly/3cbqDLF. View the full agenda at www.hotel-optimization.com/agenda. #HotelOptimization

Cleaning up is sponsored by SaniPro NSB

Thorough cleaning & disinfection protocols are an integral part of hotel reopening strategies. Get tips and tricks from ...
06/08/2020
Focus on Fundamentals

Thorough cleaning & disinfection protocols are an integral part of hotel reopening strategies. Get tips and tricks from CloroxPro in our new Focus on Fundamentals Lookbook!

This toolkit presents essential resources that will help hotels navigate their way through today's uncertainties and the eventual recovery. From air conditioners and pest control to F&B, taxes and more, this guidebook hones in on the nitty gritty of owning and operating a hotel.

Last day to register for your free pass to Hotel Optimization! Our virtual event kicks off tomorrow at 10am EDT and you’...
06/08/2020

Last day to register for your free pass to Hotel Optimization! Our virtual event kicks off tomorrow at 10am EDT and you’re not going to want to miss this five-star lineup of sessions and speakers to help you reach optimal performance in the “new normal.” View the agenda at www.hotel-optimization.com/agenda. Go to https://bit.ly/3cbqDLF to register for your free pass. We hope to see you tomorrow!

What might the new normal for meetings & group events look like? From reimagined F&B and making the most of event spaces...
06/05/2020

What might the new normal for meetings & group events look like? From reimagined F&B and making the most of event spaces to how to balance an increase in technology with human interaction, our Technology and the Customer Experience panel will take a deep dive into what these changes may be and how to capitalize on them. Hear from Eric Gavin – CSO of Benchmark Hospitality, Katherine Kies – VP Food + Drink Innovation Group at PM Hotel Group, Michael McCartan – Principal at McCartan Tech Consulting, and Mark Van Amerongen – COO of Prism Hotels; moderated by our Senior Managing Editor, Elaine Yetzer Simon. Register for your free pass at https://bit.ly/3cbqDLF. View the full agenda at www.hotel-optimization.com. #HotelOptimization

Technology and the Customer Experience is Sponsored by Chargerback.

Closing out Day 1 of Hotel Optimization – A Virtual Event, is a power panel of experts to help you build trust with your...
06/04/2020

Closing out Day 1 of Hotel Optimization – A Virtual Event, is a power panel of experts to help you build trust with your employees about their safety as we get back to work! Join Joel Carver – President & CEO of Carver Companies, Biran Patel – Vice Chairman of AAHOA, Mark Ricketts – President & COO of McNeill Hotel Company, and our very own Katherine Doggrell – Editor in Chief, EMEA, Questex, LLC – on June 9 at 11:35am EST as they discuss how to make employees feel safe, how to deal with those who are hesitant to work with the public and how to ensure new health and safety procedures are followed. Register for your free pass at https://bit.ly/3cbqDLF! Visit www.hotel-optimization.com for more info. #HotelOptimization

Who can hotels turn to for financial assistance through the virtual standstill created by COVID-19? On June 9 at 10:50am...
06/03/2020

Who can hotels turn to for financial assistance through the virtual standstill created by COVID-19? On June 9 at 10:50am EST, join industry experts Frank Croston – Founding Partner of Hamilton Hotel Partners, Tim Helliwell – Director of International Corporate Banking at Barclays UK, Joe Iacono – CEO of Crescit Capital Strategies, Mark Kerrutt – Vice President of Hospitality at Ascentium Capitall, and moderator Jeff Diener – Partner, Real Estate Practice at DLA Piper - as they discuss who to turn to for assistance and what kind of assistance can be provided as well as strategies for negotiating with your franchisor, lenders, vendors and tax authorities. Register for your free pass to Hotel Optimization – A Virtual Event at https://bit.ly/3cbqDLF! Visit www.hotel-optimization.com for more info.

Finding Financial Strength is sponsored by Crescit Capital Strategies

Join us on Tuesday, June 9 at 10:05am EST as we kick off Hotel Optimization with Strength from Within – a panel explorin...
06/03/2020

Join us on Tuesday, June 9 at 10:05am EST as we kick off Hotel Optimization with Strength from Within – a panel exploring how to stay in touch with furloughed employees, how to build loyalty during these uncertain times and how to rebuild your staff as the industry ramps back up! Hear from hospitality pros Jerry Cataldo - President & CEO of Hostmark Hospitality Group, Chris Mumford - Founder of Cervus Leadership Consulting, and Vinay Patel - Treasurer of AAHOA, as they discuss with our very own Senior Editor, Elaine Simon. Register for your free pass at https://bit.ly/3cbqDLF.

06/02/2020

We are deeply saddened by the recent events in our country. The brutality and hate that is happening around us is devastating and weighs heavy on our hearts. ⠀

We stand with you—with those who are hurting, who are angry, who are working to make a change, and those who are taking positive action towards the progress that our country needs. ⠀

We stand together.

Registration is open for Hotel Optimization – A Virtual Event, June 9-11! With the coronavirus pandemic wreaking havoc o...
05/29/2020

Registration is open for Hotel Optimization – A Virtual Event, June 9-11! With the coronavirus pandemic wreaking havoc on the hotel industry, the question on everyone’s mind is, how do we come back from this? Hotel Optimization will provide the insight and resources you need to regain stability and reach optimal performance in the “new normal.” Hear from expert speakers, connect with the industry to discuss challenges, download exclusive content and more! Register for your free pass at https://bit.ly/3cbqDLF. Learn more at www.hotel-optimization.com.

Tips and Best Practices to Effectively Clean and Disinfect. Sponsored by Clorox
05/22/2020
CloroxPro

Tips and Best Practices to Effectively Clean and Disinfect. Sponsored by Clorox

Tips and Best Practices to Effectively Clean and Disinfect Building on a century-long legacy in cleaning and disinfecting, CloroxPro offers some of the industry’s most recognized and trusted brand names for commercial cleaning. Whether it is schools, offices, hospitals, hotels, restaurants or othe...

Check out these room disinfection tips and assure your existing customers and attract new ones by using the most powerfu...
05/21/2020
NeoSan Labs

Check out these room disinfection tips and assure your existing customers and attract new ones by using the most powerful and proven virucidal products to disinfect and sanitize surfaces and the air we all share. Sponsored by NeoSan Labs

Room Disinfection Tips from NeoSans Labs America’s 4.4 million janitorial and sanitation professionals are the new warriors in the fight to “flatten the curve” by cleaning, disinfecting and sanitizing environments. The worldwide pandemic has increased demand for their services by 75% in March,...

Recognized leader in hospitality-focused lending completes full loan funding in just 15 days amid coronavirus outbreak. ...
04/07/2020
Access Point Financial Secures $9.2 Million Loan for Delta by Marriott, Green Bay

Recognized leader in hospitality-focused lending completes full loan funding in just 15 days amid coronavirus outbreak. Sponsored by Access Point Financial

Recognized leader in hospitality-focused lending completes full loan funding in just 15 days amid coronavirus outbreak GREEN BAY, WIS. - April 02, 2020 – Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hospitality industry, today ...

This is an unprecedented time in our world, country and hospitality industry. UniMac understands that, in the days ahead...
04/06/2020
You and UniMac…we’re in this together

This is an unprecedented time in our world, country and hospitality industry. UniMac understands that, in the days ahead, we will all be expected to do more with less. That’s the reality, and it may be the case for the next couple months.

This is an unprecedented time in our world, country and hospitality industry. UniMac understands that, in the days ahead, we will all be expected to do more with less. That’s the reality, and it may be the case for the next couple months. Rest assured, UniMac and its strong distributor network wil...

Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hosp...
03/24/2020
Access Point Financial Provides $11M in Financing for Sheraton Chicago Northbrook Renovation

Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hospitality industry, today announced the completion of an agreement with a Chicago-based ownership group to provide $11 million in financing for the renovation of the Sheraton Chicago Northbrook Hotel.

Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hospitality industry, today announced the completion of an agreement with a Chicago-based ownership group to provide $11 million in financing for the renovation of the Sheraton Chicago...

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Hospitality industry studies have shown that hotel cleanliness is one the main factors affecting guest satisfaction and a hotel's reputation. However, maintaining an effective housekeeping department can prove to be a considerable challenge for many hotels. Resources are often overstretched and multiple tasks are difficult to keep track on. Most of hotels and resorts still rely on paper-based manual management strategy when it comes to housekeeping management. As soon as number of assignments and responsibilities increase, likelihood of mistakes, overlooked rooms or public areas increase as well. This shows immediately in guest recensions and hotel's reputation pays the price. At our technological time it is natural for hotels and resorts to look for new software solutions as substitute for the old-fashioned manual paperwork. Right software developed specially for Housekeeping departments enables the staff to exchange information, assign tasks, make reports in real time. Correct software enables hotel management to ensure that housekeeping team does exactly what they need to do and on correct time and that no tasks can get overlooked. For more info: www.getredapp.com
I would appreciate advice about the best Facebook booking engines??
Thanks for the article: "Why building post-stay relationships is a race, not a puzzle" great advice for any type of hotel. Thanks !