07/28/2025
The Delicate Dance of Branded Storytelling
You're standing in a downtown Manhattan épicerie, located in the visually stunning newly opened Oculus, with one of the world's most celebrated chefs, Daniel Boulud.
https://milkboxny.com/ourwork/v/boulud
Your client, the Downtown Alliance, wants a video focused on messaging about lower Manhattan's renaissance. Chef Daniel Boulud has maybe two hours to spare. & somehow, you need to create something that doesn't feel like a corporate infomercial.
Most production houses either script everything into promotional purgatory or just let cameras roll, hoping lightning strikes. Both approaches usually produce videos that feel as authentic as a Times Square Elmo.
But here's where Milkbox flips the non-existent script entirely.
Before the day of the shoot, Milkbox's Andrew Bordwin crafts a series of questions designed to elicit genuine responses, while naturally gravitating toward client objectives. He knows the Downtown Alliance wants to hear about the community, about the unique opportunity of setting up shop in lower Manhattan. Bordwin's thoughtful questions create the space for these themes to emerge organically.
"Andrew understands inherently the objectives we want to communicate," explains Milkbox's Ed Nammour, creative director of the Downtown Alliance shoot at the Oculus that day. "He designs the questions to tease out responses that are authentic & emotional."
"The questions are sort of gentle guides," Nammour continues, "but the rest is up to the interviewee. In Daniel's case, it made life so easy."
Boulud's excitement about his restaurant naturally aligned with the client's messaging.
His contagious enthusiasm for his new restaurant in the Oculus, his obvious delight in the foods he's created, & how his oasis of an épicerie fits into the flow of commuters through the Oculus itself – it all conveyed the story the Downtown Alliance wanted to tell, without feeling manufactured.
Milkbox understands that, when you cultivate the right conditions for authenticity, people naturally talk about what matters most to them. & if you've chosen the right subjects & crafted the right questions, what matters to them will align beautifully with what matters to your client.
The result: video that delivers their client's message while respecting the audience's intelligence.
The proof? Client feedback was minimal.
Sometimes the best strategy is simply creating space for people to be themselves. The resulting video feels like eavesdropping on a conversation you’re glad to overhear.
https://milkboxny.com/ourwork/v/boulud