Trans-Video

Trans-Video Northfield's locally owned and operated source for Digital TV, Hi Speed Internet and Phone service. Local service, local support! For over 60 years, Trans-Video has been providing the greater Northfield, VT area with the best-available communications services and unparalleled customer support.
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We have evolved as the industry has, continually investing in the latest technology. Today we are proud to offer our customers digital cable television, high-speed Internet access and phone service with the kind of personal service that only comes from a local, family-owned company.

Operating as usual

We are beyond shocked that we have another outage. We are on site and have found more squirrel damage. We are making rep...
09/17/2020

We are beyond shocked that we have another outage. We are on site and have found more squirrel damage. We are making repairs as fast as is possible

While we do our best to control outages....what we can't control is the activities of red squirrels. Last nights outage ...
09/17/2020

While we do our best to control outages....what we can't control is the activities of red squirrels. Last nights outage was caused by just that. We sincerely apologize for this extended outage. To help this from happening again, we took a bit more time to relocate these fibers over to an armored fiber optic cable that rodents have a harder time chewing through. Thank you for your patience and understanding. 2020 is proving to be a very challenging year in many ways. On a positive note, we are very close to increasing all subscribers Internet speeds. You will be receiving notification about this in the coming days.

We’re working as fast as possible to restore your connection.
09/17/2020

We’re working as fast as possible to restore your connection.

09/16/2020

At this point it appears to be a break in a fiber optic cable. Fiber restoration crew is preparing to find and repair the break. We are looking at 2-3 hours to restore services.

09/16/2020

Notice: We are aware of system wide Internet outage and working to find cause. Will update again soon.

Notice:  We have one of our last planned outages scheduled for Saturday 22nd beginning at 6AM, as we continue with our I...
08/21/2020

Notice: We have one of our last planned outages scheduled for Saturday 22nd beginning at 6AM, as we continue with our Internet Upgrade Project. The effected areas will be: South Main St., including Slate, Prospect, Elm, Highland, Noridge, South, Washington, Jarvis, Central, Spring, Creasant, Winter, Stagecoach, Alpine and Overlook. This work will take approximately 3 hours to complete. Please call us with any questions and thank you for your continued patience.

08/21/2020

Notice: If you live on these streets you may experience brief outages from Friday to Sunday as we continue making system adjustments for our Internet upgrade project. Please call us with any questions. Thank you for your patience.

North Main St. from Dollar General to Northfield Falls Trailer Park
Upper No. Main St.
Sherman Ave.
Doyon Road
Whetstone Apartments
Slaughterhouse Rd.

08/15/2020

To Our Valued Customers:
Late this morning we experienced a failure to a new piece of equipment that affected our entire network. Although this outage lasted longer than we anticipated, please know that we worked endlessly to have service restored as soon as possible. While these events are at best an inconvenience, we realize just how important your Internet service is to each of you. Thank you for understanding today's unexpected disruption.

08/12/2020

Notice: If you live on these streets you may experience brief outages as we continue making system adjustments for our Internet upgrade project. Please call us with any questions. Thank you for your patience.

Water St.
Wall St.
Richardson Ave.
Carpenter St.
Cherry St.
Pleasant St.
Summer St.
Western Ave.

07/29/2020

Local Broadcasters Performing Work:
Wednesday, 7/29: WCAX and WPTZ will have to power down to be completely off air from 10a to 3p to assist WFFF and WVNY in their tower work. Stations will be off the air for some or all of this window.
Thursday, 7/30: WCAX and WPTZ will reduce power from 8a to 4p to protect tower crews working on the WCAX tower. Stations are expected to be at reduced power, but on the air. This should not affect most systems, but I want you to be aware this is happening.
Friday, 7/31: WCAX and WPTZ will reduce power from 8a to 4p, to protect tower crews working on the WCAX tower. Stations are expected to be at reduced power, but on the air. This should not affect most systems, but I want you to be aware this is happening.
Saturday, 8/1: Beginning perhaps as early as 7a until as late as 4p, WCAX and WPTZ will power down completely to be off air as Nexstar’s tower crew stages to have their old antenna removed from their tower, and replaced with a new antenna. Once that is complete, the same process will commence with the new WCAX/WPTZ antenna. This will be performed by precision helicopter lifts, and timing will be dictated by winds and weather conditions.

We're getting closer to launching all of our new Internet speed tiers. Before we do so, we'll be performing some final t...
07/27/2020

We're getting closer to launching all of our new Internet speed tiers. Before we do so, we'll be performing some final testing throughout the entire Cable system. This work will be done between 12am and 5am for the next few weeks. You may experience brief outages in your service during these hours. Thank you for your patience while we prepare to offer our exciting new Internet speeds.

You may be participating in more video calls these days, whether in a virtual meeting for a community group or just hang...
07/07/2020

You may be participating in more video calls these days, whether in a virtual meeting for a community group or just hanging out with family and friends. Check out these tips!

07/03/2020

Notice Cable TV Customers: Local ABC affiliate WVNY has recently installed a low power temporary transmission antenna atop Mt. Mansfield. Unfortunately, this change has effected our ability to receive their signal. Although this is temporary, it may be a few weeks until they are able to install their new and more powerful antenna. We apologize for this inconvenience and we are working closely with WVNY to ensure this situation is as brief as possible for our customers. Please call us if you have any questions. Thank you.

Notice: Our offices will be closed on Friday July 3.  Our 24 hour repair & support however, never close, please call us ...
07/01/2020

Notice: Our offices will be closed on Friday July 3. Our 24 hour repair & support however, never close, please call us at 866-364-5002 if you ever need assistance. Or feel free to send us a PM as well. Have a happy and safe 4th of July!

05/14/2020
Announcement: For the last several months we have been hard at work installing new equipment to increase bandwidth for a...
04/07/2020

Announcement: For the last several months we have been hard at work installing new equipment to increase bandwidth for all of our customers. In the coming weeks, our Hybrid Fiber Optic Cable Plant will allow you to work and surf the Internet faster than ever. We will be automatically increasing the speed of every platform we offer without any additional costs to you. Our Bronze customers will see an increase of 5M, Silver will increase by 10M, Gold will double from 25M to 50M and our Platinum customers will go from 50M up to 100M. We will also be offering a brand new 150M* tier for the ultimate surfing experience! Enjoy world class Internet all from your local hometown provider!

*the purchase of a new modem may be necessary

We understand that high-speed Internet access is a critical resource for online learning. In addition to providing Free ...
03/30/2020

We understand that high-speed Internet access is a critical resource for online learning. In addition to providing Free Internet access to eligible family's with school age children, Trans-Video has also made FREE WiFi Internet access that is now available on the Village Common. Just look for the Network Name: Trans-Video Free Public WiFi. There is no password required to log in.

03/17/2020

UPDATE: Due to further health and safely concerns for both our staff as well as our customers, we feel it is in the best interest for all, to close our office to the public until further notice. However, we are easier than ever to reach, pay a bill or report an issue that you are having. During office hours please call us at 485-3811 or via email at [email protected]. During off hours we can be reached toll free at 866-364-5002. You can also reach out to me directly if you wish at 802-371-8950. Thank you, take care and be safe.

Notice: We will be performing scheduled system maintenance and upgrades to our Internet system this evening from 12 midn...
03/16/2020

Notice: We will be performing scheduled system maintenance and upgrades to our Internet system this evening from 12 midnight til 1am. Thank you for your continued support and understanding. Please call our office if you have any questions.

We're excited to announce that we have just launched 4 new channels to the line-up. Antenna TV on Ch. 179, Grit TV on Ch...
03/09/2020

We're excited to announce that we have just launched 4 new channels to the line-up. Antenna TV on Ch. 179, Grit TV on Ch. 180, Quest TV on Ch. 181 and Court TV Mystery's on Ch. 182. Enjoy these great new channels.

It's that time of year! Beginning in early March and continuing through the middle of the month, disturbances to signal ...
03/04/2020

It's that time of year! Beginning in early March and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. For more information visit, https://en.wikipedia.org/wiki/Sun_outage

We are continuing to perform both maintenance and upgrade work throughout this week, during the hours of 1AM - 5AM. You ...
01/28/2020

We are continuing to perform both maintenance and upgrade work throughout this week, during the hours of 1AM - 5AM. You may experience brief outages in your TV and Internet service during this time. Most outages will only be a few minutes in length. We thank you in advance for your understanding.

Attention Cable TV Customers: While most of our customers have our newer set top boxes, we are phasing out our older sil...
01/15/2020

Attention Cable TV Customers: While most of our customers have our newer set top boxes, we are phasing out our older silver set tops. If you have one of the silver boxes pictured below, please call us to arrange for us to install a new box, or have one ready for pick up at our office to install yourself. There is no charge to upgrade. Note that certain channels will stop working on the silver boxes in the future. Thank you!

We're happy to announce that we have now launched, Start TV. This new channel showcases strong and resourceful female le...
01/10/2020

We're happy to announce that we have now launched, Start TV. This new channel showcases strong and resourceful female leading characters in a lineup of contemporary and proven drama series. Start TV is now on channel 178. Note that the Science Channel has been relocated to channel 226.

Attention Country Music Fans! Trans-Video is excited to launch Circle, on channel 171. This new channel will cover the w...
01/03/2020

Attention Country Music Fans! Trans-Video is excited to launch Circle, on channel 171. This new channel will cover the world of country music, including TV shows featuring country artists and will include weekly broadcasts from the Grand Ole Opry. Enjoy!

12/24/2019
Attention New England Patriots Fans: Watch this weekends game, Saturday, on Channel 128 starting at 3:30pm.
12/21/2019

Attention New England Patriots Fans: Watch this weekends game, Saturday,
on Channel 128 starting at 3:30pm.

12/02/2019
We'll be taking Thursday and Friday off, but we're always only a phone call away if you ever need assistance from us. Th...
11/27/2019

We'll be taking Thursday and Friday off, but we're always only a phone call away if you ever need assistance from us. The number is 866-364-5002. Or, send us a PM.

11/23/2019

Here is the latest update provided by WCAX:

-Tower crews will begin work at first light Saturday morning.

- We expect to mount the temporary antenna on our existing tower, below the dead antenna for the duration of the winter.

- This installation will take a few days, we hope to have better visibility on the timeline late Saturday afternoon.

11/21/2019

WCAX provided us with their most recent update. Here are the bullet points:

1.) A temporary antenna transmitter has arrived on site Wednesday evening.

2.) WCAX & WPTZ are pursuing approval of Act250 to perform emergency construction at the Mt. Mansfield site.

3.) Tower crews will climb the tower Thursday morning to assess damage to the primary antenna.

4.) They followed up with this message: "We are working feverishly to restore services to all of our customers."

WCAX and WPTZ have provided a recent update. Both stations are currently looking at several options to restore service. ...
11/20/2019

WCAX and WPTZ have provided a recent update. Both stations are currently looking at several options to restore service. They have put together a group of engineers and tower crews and once they find the best solution they will provide an anticipated timeframe when these channels will be back on the air. They both stressed that they are working as quickly as possible.

11/19/2019

UPDATE: A transmission tower, co-owned by WCAX and WPTZ, located on Mt. Mansfield in Stowe, caught on fire and interrupts WCAX and WPTZ. More information can be found on www.wcax.com

Notice: Local channels are off the air due to technical difficulties on their end. They hope to have service restored as soon as possible. Thank you.

10/22/2019
Notice: We just launched another HD channel.  American Heroes Channel HD showcases military battles, iconic people and p...
10/17/2019

Notice: We just launched another HD channel. American Heroes Channel HD showcases military battles, iconic people and pivotal moments in time. Never-before-seen footage, action-packed storytelling, and eye-opening interviews. Located on channel 495.

Address

56 Depot Sq
Northfield, VT
05663

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

Telephone

(802) 485-3811

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Comments

My husband wanted me to tell you to stop coating the fiber optics in peanut butter 😜 On a more serious note, thank you all for working so hard in a fairly thankless job.
Squirrel again?
Is anyone else having problems with internet?
Checking to see if the internet is down?
Why are the Select Board meetings not live streamed any longer?
Dear Trans-Video ... please bring back QVC!?
Hi - channel 6, the CBC channel, has been scrambled all week. I watch this one a lot, and it seems to be out very often. Is there anyway that you could fix this? Thank you for your help, Robin
Our digital phone is not working and we are trying to contact you - but system is not allowing us to call out, nor send a message to you or log into our email account. Are you doing maintenance? Please call us at 802-505-5105.
Thank you Trans video for broadcasting these meetings -
is there any way to get Channel 7 via the internet vs the TV?
Are you ever going to add HBO Go?