Hospitality Technology

Hospitality Technology The leading resource for technology trends and news impacting hotels and restaurants. At HT, we believe better business is had through smart technology.
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HT is a multi-media B2B brand covering technology and business trends in hotels and restaurants. Through a print magazine, a website, e-newsletters, and three world class events, HT provides hotel and restaurant executives with insights and news to help them stay on top of technology trends. HT produces three industry events: MURTEC, HT-NEXT, and MURTEC Executive Summit.

Mission: Helping hotels and restaurants leverage the right technologies to grow business and better serve their customers.

Drum roll!  HT's Hotel Visionary Awards go to  Edwardian Hotels,   Hyatt, Motel 6 and RLHC for their customer-facing tec...
06/17/2020

Drum roll! HT's Hotel Visionary Awards go to Edwardian Hotels, Hyatt, Motel 6 and RLHC for their customer-facing technology and enterprise tech innovation. https://buff.ly/3hvV1UG

06/17/2020
Face Pay at the DriveThru

Facial-recognition tech, like “pay with your face” from Panasonic & PopID, can deliver efficiency, loyalty, and revenue. Read our story at https://buff.ly/2Yc27WR and let us know what you think! #facialrecognition #facepay #drivethru

ICYMI: As delivery companies struggle with profitability — and restaurants struggle with third-party delivery fees — how...
06/16/2020
Just Eat Takeaway Strikes $7.3B Deal for Grubhub

ICYMI: As delivery companies struggle with profitability — and restaurants struggle with third-party delivery fees — how will the Just Eat/Grubhub deal affect the industry? Industry experts weigh in.

As delivery services struggle with profitability, what does this mean for the future of the industry?

Looking for a fun marketing idea?  Check out this drive-thru date night promo at Zaxby's!
06/16/2020
Zaxby’s Launches ‘Drive-Thru Date Night’

Looking for a fun marketing idea? Check out this drive-thru date night promo at Zaxby's!

Drive-thru customers were treated to roses, a violinist and a caricature artist in while waiting for a LTO dinner for two.

According to CyberLink, #biometrics has a place in the #hospitality industry, especially in a post-covid world. Not only...
06/15/2020
Biometrics' Place in a Post-COVID World

According to CyberLink, #biometrics has a place in the #hospitality industry, especially in a post-covid world. Not only can it increase safety, it can deliver an enhanced guest experience. Find out how:

Implementing biometric technology can be incredibly useful for the hospitality industry, but it comes with its own set of hurdles and criticisms.

Find out what OYO is doing to keep guests safe with its #scrubbedclean promise: https://buff.ly/2XuNGge
06/14/2020

Find out what OYO is doing to keep guests safe with its #scrubbedclean promise: https://buff.ly/2XuNGge

On its way to 1k+ locations, Checkers and Rally's has partnered with SiteZeus to use its #AI #technology to figure out w...
06/14/2020
Checkers & Rally's Use AI to Select New Locations

On its way to 1k+ locations, Checkers and Rally's has partnered with SiteZeus to use its #AI #technology to figure out which real estate locations are best for new and existing markets.

QSR, known for its double drive-thru formats, is using SiteZeus’ Location Intelligence Platform.

Love it or hate it, #artificialintelligence is here to stay. But the neat thing is its ability to actively learn. This m...
06/13/2020
Don’t Call Her a Chatbot – the Story of Amelia

Love it or hate it, #artificialintelligence is here to stay. But the neat thing is its ability to actively learn. This means, that many #AI solutions are no longer simple chatbots. They are becoming something else altogether. Find out what: https://buff.ly/2UcgDLU IPsoft Amelia

Capable of understanding complex language, anticipating context switching and recognizing intent, Amelia is no mere chatbot.

As the USA begins to reopen, visitor screening will become ubiquitous. But how can it be done safely, discreetly and kee...
06/13/2020

As the USA begins to reopen, visitor screening will become ubiquitous. But how can it be done safely, discreetly and keep visitors' data private? SwipedOn has some tips for #hotels! https://buff.ly/3eY4a6f

Surprising? Probably not. In the past 90 days, 75% of consumers have used a #drivethru and more than half of respondents...
06/12/2020

Surprising? Probably not. In the past 90 days, 75% of consumers have used a #drivethru and more than half of respondents have used #carryout [55%] or #curbside pick-up [51%]. Read more interesting stats on #restaurant trends here: https://buff.ly/3cM2ZWd @ServiceManagementGroup

06/12/2020
How to Optimize Contactless Delivery

We made a short video for restaurants leveraging existing tech to optimize touchless delivery. Let us know what you think! #contactlessdelivery #touchless #fooddelivery #restauranttechnologynetwork

HeadSpin ranked 25 top #mobilapps to see how well they delivered their digital experiences and the results are pretty in...
06/12/2020
How Does Your App Compare to the Top-Tier?

HeadSpin ranked 25 top #mobilapps to see how well they delivered their digital experiences and the results are pretty interesting. More importantly, they provide some tips on what you should be looking to do to improve your mobile app.

In the age of social distancing, mobile apps have become critical to consumers – but hotels and restaurants could be losing revenue with a poor performing app.

As delivery services struggle for profitability — and restaurants struggle with third-party delivery fees — what does th...
06/11/2020
Just Eat Takeaway Strikes $7.3B Deal for Grubhub

As delivery services struggle for profitability — and restaurants struggle with third-party delivery fees — what does the Just Eat/Grubhub deal mean for the industry? #grubhub #justeattakeaway #restauranttechnology

As delivery services struggle with profitability, what does this mean for the future of the industry?

Wonder how Las Vegas is reopening hotels, casinos and restaurants?   Check out this great report from CNN on how hosptia...
06/11/2020
A changed Las Vegas is now open

Wonder how Las Vegas is reopening hotels, casinos and restaurants? Check out this great report from CNN on how hosptiality adapting to COVID-19.

Detailed housekeeping checklists. Half-empty casinos. Reservations-only dining. No shows, nightclubs, sporting events or spas. Here's what travelers can expect as Las Vegas reopens for tourists.

06/11/2020

These restaurant technology solutions are about to take off. Matt Jaffee, Co-Founder of SFX, shared five top trends with HT — watch our new video, read Matt’s story, and let us know what you think! https://buff.ly/3dzkHNI #restauranttechnology #ai #selfservice #contactless #kiosks #restauranttechnologynetwork

We know #covid19 has been hard on all different parts of the #hospitality industry - from #hotels and #restaurants to th...
06/11/2020
Vanessa Ogle went into creative overdrive when pandemic threatened her Plano tech company

We know #covid19 has been hard on all different parts of the #hospitality industry - from #hotels and #restaurants to the #tech suppliers that help make the #guestexperience more enjoyable. Here is a great story about #hoteltech Enseo's Vanessa Ogle, her battle with #covid and the way her company is fighting back to survive. We hope to hear even more great stories like this!

April Fools’ Day was the worst day of Vanessa Ogle’s life. The 49-year-old Latina is the founder and CEO of Enseo Inc., a leading provider of tech services...

Cruising is the antithesis of social distancing. So #Cruiseships will have to be on the cutting edge of #sanitation #tec...
06/10/2020

Cruising is the antithesis of social distancing. So #Cruiseships will have to be on the cutting edge of #sanitation #tech when they reopen for business. What will that look like? Voice-enabled elevators, wearable tech for crowd control, even robot crew members. https://buff.ly/2Ub5ElU

Some experts are now saying that if #hotels focus too much on #hygiene, it is tantamount to "admitting you did it poorly...
06/10/2020
Safety is now the sexiest word in travel

Some experts are now saying that if #hotels focus too much on #hygiene, it is tantamount to "admitting you did it poorly in the past" while others say that guests don't want to feel like they're staying in a #hospital. What do you think? https://buff.ly/3eQGkJS #hotelsafety #hotelhygiene #sanitation

As properties around the world prepare to reopen following months of closure due to coronavirus, their hottest new amenity may just be how safe they are or, at least, how safe they make you feel.

Did you know that Casey's General Store is the fifth largest pizza chain in the US?   We didn't either until we read tha...
06/09/2020
Adrian Butler Takes on CIO Role at Casey's General Store

Did you know that Casey's General Store is the fifth largest pizza chain in the US? We didn't either until we read that Adrian Butler, formerly of Dine Brands, has taken on the newly created role of CIO for the c-store chain. Congrats, Adrian!

Former Dine Brands' alum moves to c-store chain that is also the 5th largest pizza chain.

As Yum! Brands' KFC Canada knows, speed to insights is critical to becoming an agile business. That’s one of the reasons...
06/09/2020
KFC Selects Restaurant Analytics Solution

As Yum! Brands' KFC Canada knows, speed to insights is critical to becoming an agile business. That’s one of the reasons why its signed on with Manthan, a cloud-based AI and analytics provider.

KFC Canada aims to gain deeper insights including dynamic demand, inventory, operations, ecommerce, guest experience, marketing & CRM, employee productivity and more.

HT’s editor-in-chief, Robert Firpo-Cappiello, made an appearance on NYC’s PIX11 News this weekend, discussing how hospit...
06/08/2020
Summer travel safety tips in unprecedented times

HT’s editor-in-chief, Robert Firpo-Cappiello, made an appearance on NYC’s PIX11 News this weekend, discussing how hospitality brands are utilizing technology to create safe, contactless summer travel experiences. Tag someone you think should see this, and let us know what you think.

The summer season is synonymous with vacation.

QR Codes are making a comeback.  Tech vendors are using QR codes to facilitate contactless ordering, linking to restaura...
06/07/2020
Breeze Helps Restaurants Manage Dine In with QR Codes

QR Codes are making a comeback. Tech vendors are using QR codes to facilitate contactless ordering, linking to restaurants ' menus for ordering and payments. Here's a new solution from Breeze.

The platform allows dine-in customers to view menus, order and process payments from their personal devices by scanning a QR code.

06/07/2020

Congrats Duetto and your #engineers for winning the #womenhackthecrisis event for Hotel Haven, a platform that enables companies and donors to “gift a room” to women and those in need due to the #coronavirus crisis. https://buff.ly/2XPSImq The Expat Woman

What if your building had a #healthybuilding score that was public - the way guest reviews are public? Would that be a s...
06/05/2020
Honeywell Launches Solutions to Help Building Owners Comply with New Hygiene and Social Distancing Policies

What if your building had a #healthybuilding score that was public - the way guest reviews are public? Would that be a safety gamechanger for guests? Right now this info is private to owners, but some day it might be the norm. https://buff.ly/2Xgi0uI Honeywell

Honeywell's #HealthyBuildings Score provides owners with real-time insights based on indoor air quality, safety, security, sanitation and compliance metrics.

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