Hospitality Technology

Hospitality Technology The leading resource for technology trends and news impacting hotels and restaurants. At HT, we believe better business is had through smart technology.
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HT is a multi-media B2B brand covering technology and business trends in hotels and restaurants. Through a print magazine, a website, e-newsletters, and three world class events, HT provides hotel and restaurant executives with insights and news to help them stay on top of technology trends. HT produces three industry events: MURTEC, HT-NEXT, and MURTEC Executive Summit.

Mission: Helping hotels and restaurants leverage the right technologies to grow business and better serve their customers.

Operating as usual

A number of restaurants are pulling back the curtain on their supply chains. Panera Bread is labeling 'climate-friendly'...
10/28/2020
Chipotle Launches Real Foodprint, Introduces Sustainability Impact Trackers for Digital Orders

A number of restaurants are pulling back the curtain on their supply chains. Panera Bread is labeling 'climate-friendly' meals, The Richter Tavern in Texas is sharing #blockchain data on its beef, and now Chipotle is sharing an unprecedented level of detail on its sourcing.

The new feature on the Chipotle app and Chipotle.com gives guests a first-of-its-kind look into the brand's sourcing efforts and allows them to track how they can help Chipotle make an impact on the…

As guests search for their next vacation, hotels must communicate clearly what they're doing to #staysafe & clean - whet...
10/28/2020
The New Hotel Guest Experience

As guests search for their next vacation, hotels must communicate clearly what they're doing to #staysafe & clean - whether that's on the website, on #OTA sites, or in #marketing emails. https://buff.ly/2G4fAdb Oracle Hospitality Amadeus

Travelers’ needs have evolved rapidly. With a multitude of innovative tech available to hoteliers, we’re taking a look at what the new guest experience could be.

Drive-thru and digital ordering is a winning combo!   ICYMI: Chipotle locations with Chipotlanes post 10% more in sales,...
10/28/2020
Chipotle's Digital Sales Triple YOY

Drive-thru and digital ordering is a winning combo! ICYMI: Chipotle locations with Chipotlanes post 10% more in sales, its loyalty program tops 17M members.

Digital sales account for half of the fast-casual brand’s sales, could top $2.5B by year’s end. Plus: delivery menu pricing testing.

#Pandemic-fatigued consumers are seeking relief from their virus-induced blues. The question: how to find them? Smart tr...
10/27/2020
Hyper-Local Marketing May be the Key to Pandemic Era Travel Success

#Pandemic-fatigued consumers are seeking relief from their virus-induced blues. The question: how to find them? Smart travel brands using analytics and targeted #marketing can begin to fill the travel volume gap with intelligent investments in hyper-local campaigns. https://buff.ly/37jTTRm OptiMine Software

The demise of frequent and higher-paying business customer volumes has put travel brands in a bind, forcing brands to retool themselves rapidly for the leisure market.

44% of consumers say only three (or fewer) brands provide a high level of customer satisfaction - so how can hotels buil...
10/26/2020

44% of consumers say only three (or fewer) brands provide a high level of customer satisfaction - so how can hotels build loyalty and trust in a post-covid world? With #technology - but be careful - digital trust is easily lost. https://buff.ly/3dFMI7j SAS Software

During RLHC's Virtual Conference and Expo: United We Roar, RLHC CIO John Edwards and Hospitality Technology Next Generat...
10/25/2020
RLHC, HTNG Hone in on 3 Key Areas for Tech Adoption

During RLHC's Virtual Conference and Expo: United We Roar, RLHC CIO John Edwards and Hospitality Technology Next Generation's Jeff Parker discussed where #technology will greatly help improve the #guestexperience and operations: guest #communication, #paymentprocessing, and #checklist technology.

During its annual conference, RLHC CIO John Edwards interviews HTNG’s Jeff Parker on what technologies will improve the guest experience the most.

Over the last few months, 87% of hotels have had to reduce their staff and only 37% have been able to rehire or bring ba...
10/24/2020
How to Optimize Rehiring Efforts with Lean HR Teams

Over the last few months, 87% of hotels have had to reduce their staff and only 37% have been able to rehire or bring back #furloughed employees. https://buff.ly/3lGaa74 #hotelstaff #HR Traitify

Here are three steps hotels can take to ensure their business continue to operate smoothly amid staff reductions and furloughs.

Guests are specifically searching for hotels that offer outdoor activities during this pandemic. So Revinate recommends ...
10/24/2020
The New Hotel Guest Experience

Guests are specifically searching for hotels that offer outdoor activities during this pandemic. So Revinate recommends featuring your outdoor spaces & activities on your website, email blasts, social channels as much as possible. Learn more:

Travelers’ needs have evolved rapidly. With a multitude of innovative tech available to hoteliers, we’re taking a look at what the new guest experience could be.

As #hoteliers fine-tune their 2021 #budgets to include #technology innovations that transform the guest experience, it’s...
10/24/2020
10 Reasons Why Panic Buttons are a Must-Have Hotel Technology for 2021 and Beyond

As #hoteliers fine-tune their 2021 #budgets to include #technology innovations that transform the guest experience, it’s critical that they not overlook solutions that also ensure the safety of employees. https://buff.ly/2SSZXI4 React Mobile #staffsafety #panicbutton #hotelbudget

As hoteliers complete their budgets for the new year, it’s critical that they add industry safety standard technology to their priority list.

There are three things hotels need to do right now. One, make a visible commitment to physical safety. Two, go contactle...
10/23/2020
Three Cs to Hotel Success: Clean, Contactless and Cloud

There are three things hotels need to do right now. One, make a visible commitment to physical safety. Two, go contactless. Three, accelerate the cloud journey. https://buff.ly/3joIKBr Accenture

The technologies that hotels need in order to implement the three Cs will see them through the present and will also prepare them for the future.

Consumer online search habits for #hotels & vacations have changed significantly because of the #pandemic. Do you know w...
10/22/2020
The New Hotel Guest Experience

Consumer online search habits for #hotels & vacations have changed significantly because of the #pandemic. Do you know what they're searching for and how to show up in their search results? We have some tips for you here: https://buff.ly/2G4fAdb PMG Digital Agency

Travelers’ needs have evolved rapidly. With a multitude of innovative tech available to hoteliers, we’re taking a look at what the new guest experience could be.

#FBI Warns Consumers About #HotelWiFi Networks: "Malicious actors can exploit inconsistent or lax hotel Wi-Fi security a...
10/22/2020

#FBI Warns Consumers About #HotelWiFi Networks: "Malicious actors can exploit inconsistent or lax hotel Wi-Fi security and guests’ security complacency to compromise the work and personal data of hotel guests." https://buff.ly/2GUNl0C

“Even before the crisis, customers had shown a preference for texting with businesses in addition to calling, but over t...
10/21/2020
Study Reveals 450% Surge in Consumers Texting Main Street Businesses, Restaurants and Salons During COVID-19 Pandemic

“Even before the crisis, customers had shown a preference for texting with businesses in addition to calling, but over the last several months there has been a dramatic increase in virtual engagement and a desire to communicate across multiple channels.”

With 98% of all text messages opened and 95% responded to within 3 minutes of being delivered, texting is one of the easiest and most immediate ways for businesses to strengthen consumer…

#digitalsignage has evolved, and so should your use of it. Outdoor-ready signage and extra-bright displays are being use...
10/21/2020
Roadmap to Digital Signage: Solutions That Deliver

#digitalsignage has evolved, and so should your use of it. Outdoor-ready signage and extra-bright displays are being used to place a giant QR code on digital signage facing a parking lot so patrons can quickly navigate to an ordering site/app. Chick-fil-A boosted downloads of its mobile app by 14% by showing a QR code in its digital signage.

A targeted approach to adopting an effective signage strategy that suits your restaurant's challenges.

Are you looking to stand up a digital ordering solution, quickly?  Check out this 45-second video from Koala from #MURTE...
10/20/2020

Are you looking to stand up a digital ordering solution, quickly? Check out this 45-second video from Koala from #MURTEC. It is one of dozens of quick takes from the exhibit hall from #MURTEC. Check 'em out.
https://buff.ly/3kdbfTK

Consumer demand for #drivethru is at an all-time high.  Brands including Famous Dave's are looking at adding them to fut...
10/20/2020
Famous Dave's Franchisor to Open 25 Dual Concept Locations

Consumer demand for #drivethru is at an all-time high. Brands including Famous Dave's are looking at adding them to future stores.

Bluestone Hospitality Group will open both Famous Dave’s ghost kitchens and dual restaurant concepts with the group’s Italian brand, Johnny Carino’s. PLUS: The brand is considering adding a…

For the last two consecutive months, over 50% of all guest online mentions related to restaurant food on were classified...
10/19/2020
STUDY: Diners Reward Restaurants for Safety, Sanitation

For the last two consecutive months, over 50% of all guest online mentions related to restaurant food on were classified as positive, according to Black Box Intelligence research.

More than half of online restaurant reviews are positive. Guests are more forgiving of restaurants, particularly when they feel other aspect of the experience such as cleanliness and a sense of…

Are you using voice-enabled tech in your hospitality business? If not, you  may be missing out on critical opportunities...
10/19/2020
Restaurant Next Highlight: What You Don’t Know About Voice

Are you using voice-enabled tech in your hospitality business? If not, you may be missing out on critical opportunities for streamlining bookings, sales, payments, loyalty — and the level of hyper-personalization that hospitality customers will increasingly come to expect in the near future. HT's Editor in Chief Robert Firpo-Cappiello discusses what you need to know now with Bradley Metrock, & Host of This Week in Voice, for a lively Trend Talk on Voice Ordering at Restaurant Next, available now on demand through Nov 10.

Restaurant Next’s Trend Talk on Voice Ordering is a must-watch for businesses who need a primer on this rapidly emerging technology.

Ghost kitchens and delivery are a winning combo. The latest convert: James Beard award-winning chef Rick Bayless in Chic...
10/17/2020
Tortas Frontera Adds Digital Ordering

Ghost kitchens and delivery are a winning combo. The latest convert: James Beard award-winning chef Rick Bayless in Chicago who opened a ghost kitchen for Tortas Frontera, his fast casual brand.

Rick Bayless' restaurant taps Tillster to power Its digital ordering for its Chicago ghost kitchen.

According to Black Box Intelligence research, diners are more forgiving of restaurants, particularly when they feel othe...
10/17/2020
STUDY: Diners Reward Restaurants for Safety, Sanitation

According to Black Box Intelligence research, diners are more forgiving of restaurants, particularly when they feel other aspect of the experience such as cleanliness and a sense of safety are being met.

More than half of online restaurant reviews are positive. Guests are more forgiving of restaurants, particularly when they feel other aspect of the experience such as cleanliness and a sense of…

NOW  live on demand at #RestaurantNEXT:  Laura Rea Dickey from Dickey's Barbecue Restaurants dishes on the challenges of...
10/16/2020

NOW live on demand at #RestaurantNEXT: Laura Rea Dickey from Dickey's Barbecue Restaurants dishes on the challenges of #data, managing inventory and overall accuracy. This session plus all the killer content will be available on demand thru 11/10. #restaurant #tech #POS #integration #Dashboard

When nature calls, for #delivery drivers at least, there's an app for that, thanks to Waba Grill
10/16/2020
WaBa Grill Partners with the Whizz App

When nature calls, for #delivery drivers at least, there's an app for that, thanks to Waba Grill

New app gives gig workers, including food delivery drivers, hassle-free access to restroom facilities.

To ensure your #digitalsignage investment is successful, first: identify business problems and use cases where digital s...
10/15/2020
Roadmap to Digital Signage: Solutions That Deliver

To ensure your #digitalsignage investment is successful, first: identify business problems and use cases where digital signage can deliver value like promoting your #loyalty program or education on how to build custom orders.

A targeted approach to adopting an effective signage strategy that suits your restaurant's challenges.

Did you know there are restaurant tech execs working to develop an Open API standard? (Yes, its true! @RestTechNet has a...
10/15/2020

Did you know there are restaurant tech execs working to develop an Open API standard? (Yes, its true! @RestTechNet has an Open API work group. Check out this discussion with @Qu_pos and on why this matters now more than ever.
https://buff.ly/3gwoA6O

Did you miss Restaurant Next?  You can still register and watch it on demand.Check out this awesome recap from #TheTechC...
10/15/2020
The Tech Chef Podcast

Did you miss Restaurant Next? You can still register and watch it on demand.
Check out this awesome recap from #TheTechChef Skip Kimpel.
His overall take? "Exceeded my expectations. MURTEC and the RTN went out of their way... this should be the standard for all other organizations trying to have a remote conference."

Produced in partnership with HT and RTN, The Tech Chef .

#Curbside and #pickup will remain even after #COVID disappears - but meeting new customer expectations requires a tighte...
10/14/2020
The New Face of the Restaurant Back Office

#Curbside and #pickup will remain even after #COVID disappears - but meeting new customer expectations requires a tighter integration of #backoffice systems and curbside pickup & delivery apps including integration with inventory management systems. Check out our new Special Report on Restaurant Back of House tech to learn more:

Restaurants' back-of-house operations are stepping into the spotlight as innovative solutions are adopted to streamline menus, contactless transactions and more.

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