Karen Isn't Always Right

25/07/2021

Hey everyone! I'm putting together a coffee table book of sorts that will contain the most Karen'y complaints ever among with memes and illustrations.

If you're in customer service and have any emailed complaints or just want to share anecdotes to include in the book, send them to me!
[email protected]

23/07/2021

25/12/2020

Merry Christmas everyone!

06/12/2020

Episode 41 - Gretchen Lynch

A return Guest, We talk about her trying to get past having been a Karen and how the behavior can strike even the most well tempered people.

https://anchor.fm/chris-frey/episodes/Episode-41---Gretchen-Lynch-enero3

PS - KIAR is looking for great guests who can bring value to the show. If you or anyone you know are interested, please message me.

KIARpodcast.com

Gretchen has been on KIAR before and wanted to come back on to further discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavior happens even well-tempered people and how there are different "levels" of Karens. Always a pleasure to talk t...

29/11/2020

Episode 40 - Joshua Fowler. Joshua works at an auto parts store and to my surprise, they get a lot more Karens than one would think. He tells of one particularly "methy" Karen and it's inevitably bad Yelp review.

KIARpodcast.com

https://anchor.fm/chris-frey/episodes/Episode-40---Joshua-Fowler-en48gh

15/11/2020

Episode 38 - Aaron Larkin

We discuss the tendency for affluent area to have a bit more attitude and the importance of sometimes just swallowing your pride to get through a situation.

https://anchor.fm/chris-frey/episodes/Episode-39---Aaron-Larkin-emh2r8

KIARpodcast.com

Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important it is to sometimes just swallow your pride in an effort to just move on from a situation. I gotta tell ya,...

07/11/2020

Episode 38 - Micahjosiah Borreson

https://anchor.fm/chris-frey/episodes/Episode-38---Micahjosiah-Borrenson-em5mc3

We talk about finding your calm and the importance of a consistent schedule

KIARpodcast.com

Micajosiah has been a manager in the grocery business and shares the importance of finding your calm. He also talks about how a consistent schedule in the service industry can be invaluable in mitigating anxiety when feeling overwhelmed. Super nice guy and great to get to know him

28/10/2020

Episode 37 - Sara Girdler

We talk about fight or fight response during escalations, the importance of being empowered by your company, and reducing friction points.

https://anchor.fm/chris-frey/episodes/Episode-37---Sara-Girdler-eln4ui

KIARpodcast.com

Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out to m...

21/10/2020

Episode 36 - Ryan Marr

https://anchor.fm/chris-frey/episodes/Episode-36---Ryan-Marr-eld2ds

KIARpodcast.com

Ryan has had a variety of customer facing jobs, is a former Marine, and my oldest friend. We discuss the importance of rapport, doing customer service face to face, and how the fast pace of life may be contributing to the decline of customer service in many companies

In the interest of focusing on business aspect the podcast content and the brand, I'm no longer sharing memes when I post episodes.

If you like what you hear, please share with others who you think will be interested. Thanks for listening!

21/10/2020

Hey everyone!

Are you in customer service or a leadership position in the service industry?

I'd love to talk to you about possibly coming on the show to share your experiences and wisdom. De-escalation, emotional intelligence during heated moments, and overcoming anxiety throughout the challenging interactions are all good subjects.

Message me if interested!

Ps: my name is Christopher, not Karen 🤣

KIARpodcast.com

Business podcast focused on difficult and unreasonable customers and guests that can be described as Karen. Guests discuss real world complaints, the associated anxiety, ptsd, anger, frustration, and how they overcome these challenges. There's also advice on how to resolve conflict and overcome th

14/10/2020

Episode 35 - Jim Lenderts gives us a police officer perspective with regard to customer service. He also shares fantastic insight into keeping calm under pressure, empathy, and emotional intelligence. Great episode!

https://anchor.fm/chris-frey/episodes/Episode-35---Jim-Lenderts--Marijuana-Enforcement-Officer-for-Ft--Collins-PD-Shares-His-Customer-Service-Perspective-el2hf5

KIARpodcast.com