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Elite Experience Experiential Event Manager| Brand Ambassador| Online Business Manager| Customer Service Expert

Day 3 of our Elite Holiday Tips I have a question for you. What's one of the most powerful tools in customer service? Ac...
07/12/2025

Day 3 of our Elite Holiday Tips

I have a question for you.

What's one of the most powerful tools in customer service? Active listening! 👂

Active listening refers to truly hearing and understanding your customer's needs, not just waiting for your turn to speak. Too often we respond to react to something being said or being conveyed. So active listening is how you build rapport, trust and solve problems effectively. Are you a good active listener?

Welcome to Day 1 of our elite holiday tips.❄️ Today, we're kicking off with a fundamental question: What is customer ser...
02/12/2025

Welcome to Day 1 of our elite holiday tips.

❄️ Today, we're kicking off with a fundamental question: What is customer service?

Many think it's just answering questions and smiling all day. Effective customer service is about creating a positive, memorable experience for every person who interacts with you, your event or your business. It's the warmth behind your brand, especially important as we head into the season of giving!

Customers also factor into this greatly. Remember no one WANTS to be belittled, disrespected, or cursed at on their jobs. You are NOT entitled to demand service professionals be nice to you. They are paid to be respectful and courteous (yes that is very different). Many businesses are experiencing a staffing shortage, increased demand, and extended holiday hours. Let's all be a little kinder, patient and forgiving. And we will all survive the holidays together. 🎁✨

Happy December 2nd. There has been lots of discourse about Customer Service. So with the holiday event season kicking of...
02/12/2025

Happy December 2nd. There has been lots of discourse about Customer Service. So with the holiday event season kicking off in full swing let's go through some Elite Holiday Tips for the next 24 days.

Day 1 of our holiday business deep dive! ❄️ Today, we're kicking off with a fundamentals of What is Customer Service? 🎁✨

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