27/08/2026
A quick little business update ❤️
We are currently in a season of an extremely high volume of messages across Facebook, TikTok, Instagram, website chat, and multiple email inboxes. As big as Enchanted String may sometimes seem online, please remember that behind the scenes, it’s still just Mario and me handling all of these messages while also running the business.
Please allow us a couple of days to respond, regardless of which platform you contact us through. We are working through everything as quickly as we possibly can and truly appreciate your patience!🫶🏼
⚠️A few important reminders moving forward:
• Please try to add ALL order notes and requests before placing your order. With the current volume of messages, we cannot guarantee that notes sent afterward will make it onto your order in time. We will try our best, but leaving them on your original order is ideal.😊
• Please do not leave questions, order changes, requests, or additional notes in Facebook comments. Comments move quickly and are easily missed. We cannot guarantee anything left in a comment will be seen or added to your order.
• Please do not leave official Enchanted String questions in the Enchanted Fam group. Enchanted Fam is an amazing fan-run group, but is not managed by Enchanted String. Any questions regarding orders, products, policies, or anything requiring an official response need to be sent directly to the Enchanted String page via Messenger.
Thank you for giving our very small team a little extra grace while we work through this incredibly busy season. We appreciate you all so much! ❤️