05/01/2026
To start the new year out strong, it helps to know what the past year looked like. For shops and fleets, that means know how to measure your KPIs, such as technician productivity, direct vs. indirect labor, and more.
But don't forget that knowing your shop's numbers doesn't mean much if you can't contextualize and act on them, according to Ernest Acevedo, fleet maintenance director at DPV Transportation: “It’s essential for fleet maintenance departments to understand what they’re measuring and why,” Acevedo said. “I’ve honestly been in rooms with other fleets where someone says, ‘We’re this percentage in this certain area.’ Okay, so now what? How are you going to use that measurement to make your shop better?”
For details on how to do that, see Gregg Wartgow's story below.
Helping your maintenance department achieve higher standards starts with tracking the right KPIs.
