We strive to provide the best in cable entertainment and local customer service.
Operating as usual
WCAX to power down over-the-air signal Saturday
WCAX will temporarily power down our over-the-air signal for part of the day on Saturday for the safety of crews working at our tower on Mount Mansfield.
Just received notification that WCAX and WPTZ will be off air this morning while their tower crew installs some additional transmission line. Estimated time of work will be 9:30 a.m. - 11:30 a.m. We will keep you updated as we receive information. Sorry for the inconvenience.
https://www.wcvt.com/news/local-channels-off-air-due-to-tower-work-wednesday-july-1st/
We have just received the following information from WCAX: Beginning at approximately 10:00 am this morning, July 1, WCAX is powering down our over-the-air signal temporarily. Fellow broadcasters WVNY and WFFF are conducting required work on their tower at Mount Mansfield. This power-down is for the...
WPTZ (channel 5 / 205) is currently experiencing an outage at their tower site. We've notified their engineering folks and they said they were "looking into it." Thank you for your understanding.
We Need a Little Christmas Movie Marathon on Hallmark starts today (and remember Hallmark channels have been opened up to all Waitsfield Cable subscribers regardless of package subscription).
We have been notified that the following channels will be made available to all Waitsfield Cable subscribers regardless of package subscription. During these challenging times, we hope this will help you keep informed (or perhaps a little distracted).
• CNN – Channel 43 (through 4/17/20)
• Fox News – Channel 39 (through 4/18/20)
• Sportsman Channel – Channel 35 (through 4/30/20)
• Outdoor Channel – Channel 36 (through 4/30/20)
• Hallmark Drama –Channel 64 (through 5/13/20)
• Hallmark Movies – Channel 65 (through 5/13/20)
• Hallmark Channel – Channel 66 (through 5/13/20)
If you have any questions, please contact us at 496-5800 or [email protected].
Green Mountain Access
As the information regarding COVID-19 and the guidance we are receiving continues to evolve, we wanted to communicate the following precautionary measures we are taking to keep our customers, our employees and our community safe during this time. We understand our critical role in connecting all of you and we expect the utilization of our services to increase significantly as social distancing becomes the norm. As a service provider, we take the obligation to serve you seriously.
To mitigate the spread of COVID-19, we are taking the following precautions to limit our interaction with our customers.
Effective Tuesday, March 17, 2020, we will be closing our business offices to customer access until further notice. Our Customer Service and Technical Support staff will still be available by phone, email, and online chat. Please remember that you can always pay your bill online by choosing “My Account” https://www.wcvt.com/my-account/. We also accept payments in our payment slots at our Hinesburg and Waitsfield business offices. You can also call us and setup auto payment options. If you are returning equipment, you may leave it on a table outside of our office.
We are currently limiting on-site service/trouble visits.
All fiber-to-the-home conversions that are currently scheduled in the next two weeks will be cancelled and will be rescheduled in the future.
All Whole Home Wi-Fi installations scheduled in the next few weeks will be cancelled and rescheduled for a future date.
In addition, we are taking the following measures:
We are working with our cleaning staff and employees to sanitize high touch surfaces.
Our employees that are sick are being asked to stay at home.
Washing hands on a regular basis.
Using hand sanitizer.
Some of our employees will be working from home.
As you know, this is a fluid situation and we are constantly monitoring the recommendations by the CDC, the Vermont Dept. of Health and others. Our first responsibility is to keep our employees safe and our customers safe. At the same time, as a critical infrastructure company, it is our duty to keep our customers connected especially during times of a national emergency such as this. This is still evolving and we will keep you notified as things change.
Thank you for your patience and we will get through this together.
Additional Resources:
Information from The Centers For Disease Control and Prevention
https://www.cdc.gov/
Vermont Department of Health
https://www.healthvermont.gov/
Vermont 2-1-1
http://www.vermont211.org/home
FREE HBO/Cinemax Preview Weekend starts tomorrow! https://www.wcvt.com/news/hbocinemax-preview-weekend/
HBO and Cinemax will offer a free preview weekend starting on Friday, January 17th at 6:00 a.m. through Monday, January 20th at midnight.
It's that time of year - service interruptions due to seasonal sun interference For more info: https://www.wcvt.com/news/service-interruptions-due-seasonal-sun-interference/
Please be advised, beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. The intense energy of the sun overpowers the signal from the satellite. You may experience anything from slight....
What will you be watching this weekend? https://www.wcvt.com/news/hbocinemax-preview-weekend/
HBO and Cinemax will offer a free preview weekend starting on Friday, January 17th at 6:00 a.m. through Monday, January 20th at midnight.
Mark you calendars - FREE HBO/Cinemax Preview coming up next weekend (March 13 - 16)! https://www.wcvt.com/news/hbocinemax-preview-weekend/
It's that time of year - service interruptions due to seasonal sun interference For more info: https://www.wcvt.com/news/service-interruptions-due-seasonal-sun-interference/
Please be advised, beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. The intense energy of the sun overpowers the signal from the satellite. You may experience anything from slight....
It's that time of year! Beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. For more information, https://www.wcvt.com/news/service-interruptions-due-seasonal-sun-interference/
Please be advised, beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. The intense energy of the sun overpowers the signal from the satellite. You may experience anything from slight....
Currently, we are experiencing issues with NESN (channel 24). We are in contact with NESN engineers and working with them to resolve issue. We will keep you updated with information as it is received. For more information, please call 496-5800.
It's that time of year! Beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. For more information, https://www.wcvt.com/news/service-interruptions-due-seasonal-sun-interference/
Please be advised, beginning in early March and and continuing through the middle of the month, disturbances to signal reception may occur when the sun passes directly behind a satellite. The intense energy of the sun overpowers the signal from the satellite. You may experience anything from slight....
Reports of a commercial power outage in Fayston - Cable Subscribers in Fayston and Duxbury will be affected. We will continue to update with information as it received.
ATTN: Moretown subscribers - just a reminder that planned maintenance starts at 9:00 a.m. and will last until 11:00 a.m. Waitsfield Cable TV subscribers in Moretown will experience outages during the maintenance window. Thank you for understanding and cooperation!
On Monday, February 3rd, between 9:00 a.m. and 11:00 a.m., we will be conducting planned maintenance to our cable network. All Waitsfield Cable TV subscribers in Moretown will experience outages during the maintenance window.
Please contact our Customer Service department at 496-5800 or [email protected] with any questions. Thank you for understanding and cooperation!
HBO/Cinemax FREE Preview Weekend starts tomorrow! https://www.wcvt.com/news/hbocinemax-preview-weekend/
HBO and Cinemax will offer a free preview weekend starting on Friday, January 17th at 6:00 a.m. through Monday, January 20th at midnight.
HBO and Cinemax will offer a free preview weekend starting on Friday, January 17th at 6:00 a.m. through Monday, January 20th at midnight. Enjoy all the addictive series, unforgettable movies, family favorites, powerful specials and more on HBO and Cinemax! For more info: https://www.wcvt.com/news/hbocinemax-preview-weekend/
HBO and Cinemax will offer a free preview weekend starting on Friday, January 17th at 6:00 a.m. through Monday, January 20th at midnight.
Received notification from WPTZ (channel 5) that they are experiencing issues with their signal. We will continue to update you with information as it is received from WPTZ.
Receiving reports of cable issues in Warren Village. Our crew is on it and we hope to have a resolve shortly. We will continue to keep you updated as information is received.
Our business offices will be closing at 2:30 p.m. on Christmas eve so our employees can spend time with their families for the holidays. Normal hours will resume on Thursday, December 26th. As always, our after hours repair and tech support will be available. Please don’t hesitate to call 1-800-496-3391 if you need assistance.
We will be closed on Thursday and Friday, November 28 -29th, in observance of the Thanksgiving holiday. As always, our after hours repair and tech support will be available. Please don’t hesitate to call 1-800-496-3391 if you need assistance.
Great news, all channels (3,5, 133, 135 & 136) have been restored for Waitsfield Cable subscribers. Update from WCAX: https://www.wcax.com/content/news/WCAX-Broadcast-Antenna-Questions-and-Answers-565473141.html
Since a fire inside WCAX's main broadcast antenna on Mt. Mansfield, viewers have had many questions. WCAX has compiled information to address the current status of repairs and the most common concerns.
Great news, channels 3 and 5 have been restored with a temporary feed while WCAX works on replacement of their tower. Currently, channels 133 and 136 are still off air. For more information, visit: https://www.wcax.com/content/news/WCAX-brings-in-specialized-team-to-help-fix-transmitter-tower-565281322.html
A specialized team is at the top of Mount Mansfield to assess the damage to the WCAX transmitter tower after a fire there earlier this week. It's part of our effort to get our signal back to all our viewers as soon as possible. Our Cat Viglienzoni has an update on our repair efforts.
Update on WCAX transmission tower fire affecting channels 3, 5, 133 and 136: https://www.wcax.com/content/news/Assessing-the-damage-from-WCAX-transmission-tower-fire-565221812.html?fbclid=IwAR3qnJmjE-9BDnIU6wjS8aXxAIIOevocLn-0FEVfc5naFuxbTTl9BQQULQU
A fire at our transmission tower on Mount Mansfield is still affecting TV stations across the region. Channel 3 has a specialized crew en route to Vermont to climb the tower and assess the damage.
Channels 3, 5, 133, and 136 are currently off air due to a fire at their tower site. See the following update from WCAX.
A fire at our transmission tower on Mount Mansfield has interrupted the Channel 3 broadcast signal.
Receiving reports of issues on various channels. Our cable engineers are on it!
Glory beckons in Game 7 of the World Series between the Nationals and Astros. 8:00 p.m. on Fox (channel 7)!
The Astros host the Nationals in Game 2 of the World Series tonight at 8:00 p.m. Watch it on Fox (channel 7)!
Reports of audio issues on Discovery Life, Bravo and ESPN Classic. Llyle the Cable is on it!
Reports of issues with Channels 5 ( NBC) and 6 (CBMT) this morning due to intermittent signal issues. Llyle our Cable Guy is headed to our tower site. We apologize for the inconvenience and will update you as information is received.
‘Tis the season for sun outages (once in the spring and once in the fall)! Don’t adjust your TV set. For a brief period of time during the day, the sun interferes with cable TV satellite transmissions. The outages shouldn’t last more than 15 minutes and only affect live TV. These are expected to end around October 13th.
It's the Giants vs. the Pats tonight - live from Gillette Stadium! 8:00 p.m. on Fox (channel 7).
3898 Main St
Waitsfield, VT
05673
Mad Bus
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
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Waitsfield and Champlain Valley Telecom
3898 Main StLaughing Eagle Productions, LLC
911 Shaw Rd, Roxbury
Waitsfield and Champlain Valley Telecom
3898 Main St
