
05/06/2022
🔹Service charges levied by restaurants are illegal, the Centre said and asked the National Restaurant Association of India (NRAI) to end practice immediately.
🔹The decision was taken at a meeting between the consumer affairs ministry and the NRAI on discussions over complaints by consumers being forced to pay service charges.
🔹In April 2017, the ministry had issued guidelines on the levy of service charge by hotels/restaurants.
🔹The guidelines noted that entry of a customer to a restaurant cannot be itself construed as a consent to pay service charge.
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