04/06/2025
Starbucks LOST a "Loyal" Customer Today!
Starbucks has always been my go-to place to relax, read, get some work done, and enjoy a good cup of coffee. I’d almost call myself a "loyal" customer. I said "almost" because I also regularly go to Bo's Coffee.
But today was the first time I left Starbucks disappointed.
I ordered a Grande Café Americano and a Cinnamon Danish, planning to stay awhile and read. The queue wasn’t too long. When it was my turn, the barista asked for my name (as usual) and wrote it on the cup.
When he set the cup down, I saw it read “Cubemike.” I corrected him, saying it should be “Cubearro.” No apology, he crumpled the cup and grabbed a new one. I even spelled out the name: It's Cubearro, Cube for my face and arro for my actual name, Cubearro.
After that, I handed over a ₱1,000 bill for the payment. He asked if I had a smaller bill. I didn’t, but I offered to get the change later since I’d be staying there anyway. He “borrowed” my receipt (perhaps as a reminder) but ended up giving me the change right then. And yet, he still kept the receipt with him.
I waited for my order. A few minutes passed, and I heard a barista call out in an unpleasant tone: “Café Americano for Squarebarro!”
I didn’t react. It wasn’t my name. I assumed someone else had a similar order. But after several more minutes and the addition of a Cinnamon Danish to the tray, I started to wonder. Still, “Squarebarro” was being called, repeatedly and coldly, with no one stepping up.
That’s when I realized: they meant me.
Frustrated and disappointed, I decided to walk out without claiming my order. It’s been about 30 minutes now. I imagine they’re still calling out “Squarebarro” for an order that’s probably headed to the garbage can soon.
Sorry, . Today, you lost a customer.
