Customer Success Collective

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Customer Success Collective

The Customer Success Collective is a global community of customer advocates.

If you want to learn, share, develop, network, and scale with your CS comrades, you're in the right place.

25/08/2026

Less than one week remains in our August sale.

It's your final chance to save before planning season starts and Q4 targets land on your desk all at once.

This is your official reminder to set yourself up for success before the chaos begins.

10% off all memberships and certifications with SUMMER26. Ends August 31.

Membership: https://eu1.hubs.ly/H0xQ3W60

Certifications: https://eu1.hubs.ly/H0xQ3LR0

24/08/2026

One week left on our summer sale, then it's back to full price until next year.

44% of CS professionals have been at their current company two years or less, up from 18% last year. The job's also expanding fast, retention's still core (81% of teams call it out), but value realization (64%), product adoption (61%), and strategic customer engagement (60%) have all closed in.

More is being asked of this role, and a certification or membership is one of the more direct ways to close that gap yourself, rather than wait for the org chart to.

If you've been meaning to look into it, this is the week. 10% off everything with code SUMMER26:

🎓 CS Certified: Core, a solid foundation if you're newer to the role.
📜 Masters certifications, if you're ready to go deeper on a specific skill.
⭐ Pro membership, for the templates, OnDemand content, and community.
🚀 Pro+ or Exec+, for every certification, a mentor program, and an annual Summit ticket.

One week, then it's gone until next year.

21/08/2026

Throwback to our events and summits, out of the inbox and into a room for once.

Here's what that looked like.

What's next: customersuccesscollective.com/events

18/08/2026

Quality coffee. A chair that doesn't wreck your back. Headphones that block out the office chaos. The dog who somehow always knows when you need a break. Some things are just worth spending on.

We'd like to think the same applies to your career.

Our August sale is live, with 10% off every membership and certification, using code SUMMER26 before August 31.

Invest in the things (and the growth) that actually make a difference.

Certifications: https://eu1.hubs.ly/H0xHVJz0

Memberships: https://eu1.hubs.ly/H0xHVC_0

11/08/2026

CS professionals who aren't rebuilding every quarter aren't working harder - they've got a toolkit and a room to stress-test their plans.

10% off all memberships and certifications with code SUMMER26.

Certifications: https://eu1.hubs.ly/H0xyVP80

Memberships: https://eu1.hubs.ly/H0xyS0Z0

04/08/2026

The CS professionals who stop rebuilding from scratch every quarter usually didn't do it alone.

Pro membership gives you the templates and the peer network.

10% off all memberships and certifications with code SUMMER26.

Memberships: https://eu1.hubs.ly/H0xq6_G0
Certifications: https://eu1.hubs.ly/H0xq2Bg0

03/08/2026

Stakeholders want the H2 story before the ink's dry on H1 review.

Get ahead of it: 10% off all memberships and certifications through August, with code SUMMER26.

🎓 Certifications: https://eu1.hubs.ly/H0xmHpD0
🚀 Memberships: https://eu1.hubs.ly/H0xmGV-0

23/06/2026

Customer success, London edition. 📸

A full day with the people who actually care about retention, expansion, and making customers stick around.

Find yourself in the album and tag someone who missed out!

17/06/2026

Throwing it back to Amsterdam 🌷

Two days, a packed room, and a CS community that genuinely shows up for each other.

We heard from leaders at Cisco, Siemens, Fiverr, Oracle, and more, roundtables that got real, panels that didn't hold back, and fireside chats worth every early flight.

Big love to every speaker who brought their best, and every attendee who asked the hard questions out loud.

And of course, our partners at Rocketlane, couldn't have done it without you.

See yourself in these? Drop a comment or tag yourself. More events coming, find yours: https://events.customersuccesscollective.com/?utm_source=linkedin&utm_medium=post&utm_campaign=csc-cs-event-calendar-2026

24/04/2026

Did you know your CS team's biggest last-minute wins might actually be your biggest red flag? 🚩🚩🚩

When a CSM swoops in and saves an account, we celebrate. Slack messages go off. Leadership gives a shoutout on the all-hands.

But here's what that heroic rescue is actually telling you: your system has already failed; the hero saving the day is just the cover-up.

Todd Kisaberth, Chief Customer Officer at Certinia, calls it "hero culture" – and he argues it's one of the clearest early warning signs of future churn you're probably ignoring.

When the whole organization is incentivised by the customer's success – not just the CS team – the culture of heroism dies. And something much more scalable takes its place.

We talk a lot in this community about CS moving from cost center to revenue engine, but Todd’s article gets into what that *actually* requires structurally.

If you had a couple of dicey renewal conversations last quarter, you should read this. 👇

https://eu1.hubs.ly/H0tLNpJ0

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