Customer Success Collective

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Customer Success Collective

The Customer Success Collective is a global community of customer advocates.

If you want to learn, share, develop, network, and scale with your CS comrades, you're in the right place.

30/06/2025

AI is awarding 20 SaaS companies $50K in credits, that's 1 year's access to their voice agent, to FIX USER ONBOARDING & PRODUCT ADOPTION!

White glove AI onboarding is for every single user, not a select few. Their voice agent treats your users like rockstars and takes them to the aha moment fast!

Apply by July 10: https://www.overhyped.ai/csc

27/06/2025

🚨 The State of Customer Success 2025 Report is here, brought to you in partnership with Gainsight.

It’s bold. It’s honest. And it’s exactly what you need to steer your CS operations in 2025.

We asked hundreds of CSMs and CS leaders:

❓ What’s really happening in CS right now?
📊 What KPIs matter in 2025?
🤖 How are teams actually using AI?
💥 What’s holding CS teams back?

If you’ve ever thought, “Am I doing this right?” – *this* is your reality check.

Get the full report and benchmark your role: https://eu1.hubs.ly/H0lkyxP0

29/05/2025

Imagine this: you walk into a room where everyone *actually* gets what you do.

No need to explain why last-minute renewal asks throw off your whole day. No blank stares when you mention escalation techniques.

Our flagship San Francisco Customer Success Summit and Customer Support Summit are officially live.

Here’s what’s in store:

💭 Two days of strategy, insight, and zero fluff with sessions from experts at AWS, Adobe, Darktrace, Walmart, LinkedIn, Cornerstone, and more.
✅ Real talk on proving strategic ROI of the CS function, cross-functional alignment with product and sales teams, and balancing AI and human support agents.
🤝 The chance to swap notes with 200+ CS and customer support pros who get what you do.

Early-bird tickets are now available. They’re limited and they’re $300 cheaper. Simple as that.

🎟️ Psssst...complimentary passes are available for Pro+ members. Claim your pass, and unlock a suite of 9+ industry-standard certifications for free - and that’s just the tip of the iceberg.

22/05/2025

Consider this a PSA: You need to be at Customer Success Summit in London on June 24 & 25.

Not only will you connect with 100+ customer success peers (from orgs like Sage, Semrush, and Coursera), but you’ll also troubleshoot common pain points such as aligning sales and CS teams and leveraging AI automation.

Grab your pass while you still can, to make the most of this rare moment for IRL connection.

https://eu1.hubs.ly/H0k6WTW0

13/05/2025

What if your customer onboarding didn’t just welcome new users, but turned them into loyal fans?

Customer Onboarding Certified gives you the tools to craft onboarding experiences that stick. No more generic welcome emails or rushed walkthroughs. This is about creating a wow factor from the start.

Learn how to map journeys, set personalized goals, and implement feedback loops that actually make a difference. The result? Higher retention, faster adoption, and an onboarding process that feels less like a chore and more like a relationship-building moment.

Transform the way customers experience your brand: https://eu1.hubs.ly/H0jYVqy0

29/04/2025

London, you have until this Friday to save £300 🚨

Join us on June 24 & 25, for Customer Success Summit, where CS leaders from Oracle, Coursera, Gett, and more will share cutting-edge insights and strategies to drive real impact.

Expect conversations that go beyond the basics, connections that open new opportunities, and ideas that shift the way you think about CS growth.

Secure your spot before prices go up: https://eu1.hubs.ly/H0jCJzb0

25/04/2025

Grab your membership before the next customer churns.

Not because it's dramatic. Because it's real.

You’re balancing QBR prep, internal requests, and chasing adoption targets. Meanwhile, your customer is quietly disengaging.

You’ll get the templates to act faster, the certifications to sharpen your instincts, and the live workshops that turn warning signs into wins.

Less scrambling. More staying ahead.

Secure your edge before someone else secures your customer: https://eu1.hubs.ly/H0jplhR0

24/04/2025

What’s standing in the way of effective customer success in 2025?

Budget cuts. Misalignment with product. Constantly shifting leadership priorities.

These are just some of the challenges surfaced in our latest article – drawn directly from last year’s State of Customer Success Report.

Last year's report gave us more than just data, it gave us direction. Real-world insights that helped teams identify barriers, benchmark performance, and build smarter strategies.

Now it’s your turn to shape what comes next.

🚨 This is your final chance to contribute to this year’s research. 🚨

https://eu1.hubs.ly/H0jxxdQ0

The State of Customer Success Survey is closing at the end of the week, and your input matters.

Whether you're navigating internal friction or advocating for more strategic alignment, your experiences can help the CS community move forward with clarity and confidence.

Don’t miss out. Share your insights today: https://eu1.hubs.ly/H0jxxdQ0

17/04/2025

Ever thought about how AI could make your job easier?

In 'A Day in the Life of an AI-Equipped Chief Customer Officer', you’ll get a peek at how AI helps customer success teams stay ahead, whether it’s spotting issues before they blow up or making smarter, faster decisions.

Imagine having insights at your fingertips, without the hassle.

If you're curious to see how AI works in real life, download your free copy. 👇

https://eu1.hubs.ly/H0jpqZH0

14/04/2025

Professionals with a customer success certification make $6,431 more a year.

That’s not a stat. That’s your raise waiting in a login screen.

Whether you’re new to customer success, managing a team, or leading the function, there’s a certification designed to match your goals and move you forward.

Start with the fundamentals or join a live cohort. Step into leadership or sharpen your edge with specialized certifications in onboarding, retention, churn, advocacy, metrics, and customer research.

Explore them all: https://eu1.hubs.ly/H0jb3l00

11/04/2025

Customer success reality check. You spend hours building processes only to realize the frameworks aren’t really up to date. You attend webinars expecting solid advice, only to find the valuable insights are reserved for an exclusive group.

Pro membership changes that. Full access to 50+ frameworks and templates you can put to use right now. 400+ hours of presentations from professionals who’ve been in the trenches. Members-only events and live streams from every summit, so you don’t miss anything. A community of customer success professionals who understand your daily grind.

Stop reinventing the wheel.

Get the resources, the mentorship, and the network you need to fine-tune your customer success game.

Join Pro today: https://eu1.hubs.ly/H0h_Z-v0

03/04/2025

What do Oracle, Coursera, Gett, and Bazaarvoice have in common?

They're all at Customer Success Summit London on June 24 & 25.

Check out the speaker lineup👇 before grabbing a brochure for more info.

https://eu1.hubs.ly/H0hQJqY0

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