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As upskilling and reskilling becomes even more important, one way to make time for development on busy teams is by build...
14/10/2025

As upskilling and reskilling becomes even more important, one way to make time for development on busy teams is by building it into the flow of work itself.

We looked at a recent study that investigated the impact of two kinds of experiential learning interventions on team effectiveness and learning environments: design-thinking workshops and after-action reviews.

They found that both design-thinking sessions and after-action reviews boosted team learning, with additional improvements to team effectiveness and efficiency for design-thinking groups.

More on the study and advice for how to incorporate the findings into your own work:

A new study shows that design-thinking sessions outperform traditional after-action reviews in boosting team learning, effectiveness, and creativity.

Some people who work in the tech industry say they already have AI coworkers—AI agents who take assignments over Slack, ...
13/10/2025

Some people who work in the tech industry say they already have AI coworkers—AI agents who take assignments over Slack, work autonomously for hours at a time, and interact with both internal and external stakeholders.

But what does working alongside AI coworkers actually look like in practice? We asked Amjad Masad, founder and CEO of Replit our questions about the current state of AI agents at work, including their impact on junior workers, job specialization, and more.

Read our Q&A with Masad:

What skills matter when you have AI coworkers. How “zero immigration” would impact the economy. Why you shouldn’t reply “maybe” to a meeting invite.

In "Don’t Be Yourself," Tomas Chamorro-Premuzic, takes aim at authenticity. The problem with telling workers to just be ...
10/10/2025

In "Don’t Be Yourself," Tomas Chamorro-Premuzic, takes aim at authenticity.

The problem with telling workers to just be themselves is that most organizations reward those who “are masters at reading a room, adapting their approach, and showcasing precisely the qualities that will resonate with a particular audience,“ all of which require people to show up as their best rather than most authentic self, writes Chamorro-Premuzic, chief innovation officer at staffing company ManpowerGroup and a professor of business psychology at University College London and Columbia University.

The authenticity trap is especially precarious for leaders, he writes. Here's why, and what you should do instead:

Why you shouldn’t "just be yourself" at work.

How should worker feedback shape the built environment of the office?At Fanduel, the online sports-betting company, a re...
09/10/2025

How should worker feedback shape the built environment of the office?

At Fanduel, the online sports-betting company, a regular pop-up survey gives employees the chance to weigh in on everything from collaboration spaces to cold brew flavors.

Here's how they do it:

How FanDuel surveys its workers about office needs.

When it comes to what's dragging down the job market, the culprit isn't AI, argues Charter executive-in-residence and CE...
08/10/2025

When it comes to what's dragging down the job market, the culprit isn't AI, argues Charter executive-in-residence and CEO of Work Forward Brian Elliott.

"The job market isn't being decimated by AI. It's frozen by uncertainty," he writes in a recent column for Charter. "Here's what keeps me up at night: if uncertainty hardens into recession, history suggests we'll see rapid AI-enabled displacement."

Elliott on what leaders should do to avoid that fate:

Brian Elliott on what AI and a recession could do the workforce.

What do Florence Nightingale, disposable diapers, and the Apple iPhone have in common? For Scott D. Anthony, a professo...
07/10/2025

What do Florence Nightingale, disposable diapers, and the Apple iPhone have in common? For Scott D. Anthony, a professor at Dartmouth’s Tuck School of Business, they were all epic disruptions.

What we can all learn from those epic disruptors -- and how to build cultures of creativity and innovation -- from Anthony, the author of "Epic Disruptions."

What happens when AI sets wages. What you can learn about disruptive innovation from Julia Child. How working under great managers impacts workers’ careers.

The teams of the future will be "flash teams," or groups of workers assembled on-demand for specific projects, often wit...
07/10/2025

The teams of the future will be "flash teams," or groups of workers assembled on-demand for specific projects, often with remote groups of freelancers recruited on gig-work platforms, argue Melissa Valentine and Michael Bernstein.

In their new book, "Flash Teams," Valentine and Bernstein cover the new leadership tactics to lead flash teams well, from recruiting and developing on-demand workers to leveraging AI to make teams more effective, with plenty of takeaways for leaders of conventional teams as well.

Read our book briefing:

Stanford researchers explore how AI can help leaders build effective on-demand teams.

Even though one-in-five US workers say they use AI regularly on the job, using genAI for the same few use cases on repea...
06/10/2025

Even though one-in-five US workers say they use AI regularly on the job, using genAI for the same few use cases on repeat is different from dedicating time to learning more about the technology and experimenting with it for new use cases.

In this morning's Charter Pro newsletter, we covered two companies' approach to encouraging AI experimentation across their workforce. Check out our case studies on Canva and Duolingo:

How to most effectively use windows of time dedicated to AI learning.

Transformation is overrated, argue Geoff Tuff and Steven Goldbach in their forthcoming book, Hone.Change is necessary fo...
03/10/2025

Transformation is overrated, argue Geoff Tuff and Steven Goldbach in their forthcoming book, Hone.

Change is necessary for organizations to survive, they concede, “But transformation is a risky way to change. It is a costly and time-consuming process that frequently fails.”

Instead, Tuff, a principal at Deloitte, and Goldbach, former Deloitte chief strategy officer and current head of the firm’s sustainability practice, encourage leaders to focus on less dramatic, continual efforts to keep their teams aligned.

Try starting small: What are your team's most important goals and outcomes right now? During team meetings and presentations, what's one question you can always ask to signal your focus?

More in our book briefing, including examples from Hone:

The role for CEOs as ‘chief systems designers.’

What are you doing to support workers in the "sandwich generation," or those who are caring for both children and adult ...
02/10/2025

What are you doing to support workers in the "sandwich generation," or those who are caring for both children and adult or aging dependents? At AT&T, elder-care benefits take several forms, including elder-care planning sessions; subsidized backup care, including in-home care; and caregiver time off.

Check out our case study on AT&T's elder-care benefits, including the design-thinking exercise that helped the benefits team design their benefits offerings and the evaluation system they have for assessing all their programs.

How AT&T provides caregiving benefits to support employees caring for aging parents and other adult dependents.

In spite of the increasing scrutiny on corporate diversity, equity, and inclusion efforts, Lenovo chief inclusion office...
01/10/2025

In spite of the increasing scrutiny on corporate diversity, equity, and inclusion efforts, Lenovo chief inclusion officer Calvin Crosslin says his team’s efforts have actually expanded in the past year.

In addition to adding full-time staff to his team, Crosslin notes that the company has recruited a “volunteer army” of what it calls “inclusion champions.” Read more about how the program works here:

A look at the “volunteer army” of inclusion advocates at Lenovo.

We decided to step back and pick our top books from all of those we’ve read for Charter book briefings over the past yea...
30/09/2025

We decided to step back and pick our top books from all of those we’ve read for Charter book briefings over the past year.

Check out our nine favorites, which cover everything from the corporate history of Huawei to a guide to making your workday more fun:

Nine books to add to your list.

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