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The handbook for the modern era of business doesn't exist. We're writing it.

18/07/2025

One trick for making better decisions: become your own replacement.

"Walk out of the room… Leave your tenure, your role, your attachments behind. You know little of the company and less about why things are done the way they are,” write Marquet and Gillespie in their forthcoming book. “Now walk back in. What would you do differently?”

For L. David Marquet and Michael A. Gillespie, the tactic is just one example of psychological distancing, a tactic that can help people to step outside the here and now to move beyond biases, heightened emotions, and ego to improve their decision making.

For more tactics, read our book briefing:

A tactic to help you move beyond biases, heightened emotions, and ego to improve decision making.

17/07/2025

Over the past few months, a growing number of voices have raised concerns about genAI’s impact on entry-level jobs.

Yet, there’s been less attention paid to what companies should be doing about this, such as how to redesign those roles.

Charter's Jacob Clemente offers a guide, based on conversations with researchers, practitioners, and other experts:

Tactics from researchers and practitioners on how to redesign entry-level roles to get more value out of them.

16/07/2025

What are the blindspots holding you back at work?

In Blindspotting, clinical psychologist and career coach Martin Dubin guides readers through the process of identifying and addressing “what we don’t know about ourselves that hold us back as leaders and that prevent us from achieving our highest success.”

Our takeaways from Blindpotting:

Practical coaching questions to help employees align their work identity with their career aspirations.

15/07/2025

A look inside how workers at Glean, an AI platform for work, are using AI agents to get work done internally:

Use cases from AI startup Glean for sales and evaluating job candidates.

14/07/2025

Last week, the American Federation of Teachers announced the creation of the National Academy for AI Instruction, a program to provide free AI training to its members. The Academy will receive $23 million in funding from Microsoft, OpenAI, and Anthropic.

To learn more about the venture—and what other industries can learn from the AFT's example—we spoke with Venture capitalist Roy Bahat, who first proposed the idea for the Academy and will join its board.

Read our Q&A with Bahat:

A new approach to AI training at scale. Underrepresented groups are leaving the workforce. The case for fewer one-on-one check-in meetings and what to replace them with.

10/07/2025

In a recent National Bureau of Economic Research working paper, researchers uncover the benefits of comprehensive public investment in child-care, for both companies and individual workers, based on data related to Quebec's 1997 policy that made government-subsidized child care available across the province.

By “providing childcare access to women, you see gains in terms of new mothers’ employment as well as their earnings,” says Elena Simintzi, associate professor at UNC Kenan-Flagler Business school and co-author of the paper .

Beyond that, access to child care reshaped women’s job selection, allowing them to take higher paying but more demanding "greedy jobs."

The positive effects of universal child care weren’t limited to workers. When women have child-care access, companies “are able to hire more women and they become more productive and they do better as well,” as measured by sales growth, labor productivity, and return on assets, says Simintzi.

Read more about the study in this Charter Pro research briefing from work & leadership reporter Michelle Peng:

New research on the impact of child-care benefits on companies and women

09/07/2025

How consulting firm West Monroe planned an AI Week full of training sessions, lunch and learns, and a use case competition to fuel AI innovation internally:

How West Monroe used an $8,000 prize competition to crowdsource AI innovations from employees.

08/07/2025

Your next team-building activity should be a gardening session 🌱

Earlier this summer, wealth management firm GenTrust gathered its New York team at the office to learn about the mental health and wellbeing benefits of gardening and set up mini desktop planters with bella palms, coffee plants, and syngoniums.

“They may be six-inch-by-six-inch wooden boxes of plants, but every day we come in and I spend 30 seconds of my day taking care of it,” says Jim Colavita, managing director at GenTrust. “It’s really a nice addition to my day.”

Learn more about desktop gardening in this Monday's Charter Pro "steal this idea" feature:

One wealth management firm's desktop gardening experiment is boosting camaraderie.

07/07/2025

"We're AI optimists. It doesn't mean though that we aren't realists," said IBM CHRO Nickle LaMoreaux about AI's effects on entry-level workers during an event moderated by Charter EIC Kevin Delaney.

"Some of what's happening right now is when you see the productivity AI can drive, immediately organizations go to drop it to the bottom line," she said. "That's fine in the short term, but for medium- to long-term growth in a company, sustainability, you very quickly have to pivot to that freed-up investment, that freed-up capacity is now invested into growth."

More takeaways from LaMoreaux's remarks, including two questions to ask every job candidate and how to design skills-based compensation systems:

IBM’s Nickle LaMoreaux on how the best businesses are using this AI transition period.

04/07/2025

Can team-wide emotional intelligence “turn a group of capable people, whatever their individual levels of emotional intelligence might be, into a high-performing team?"

For Vanessa Urch Druskat, organizational psychologist and the author of "The Emotionally Intelligent Team," the answer is a resounding yes.

We read "The Emotionally Intelligent Team" and shared some standout tips with Charter Pro readers, including building understanding with gallery walks, creating a shared sense of reality with a five-minute meeting review, encouraging different perspectives with the "six thinking hats," and conducting pre-mortems with a tactic from the Green Berets.

Read our book briefing:

Tactics from gallery walks to pre-mortems that help leaders build more effective teams.

03/07/2025

How do you assess candidates on their skills in a world where increasingly capable AI assistants exist?

Do you permit candidates to use AI tools for take-home assignments, knowing they’re probably going to use them either way?

What about live technical interviews, and those tools that help applicants secretly cheat their way through them?

Charter AI reporter Jacob Clemente explores these questions and more in an interview with Greenhouse CEO Daniel Chait. Read excerpts of their conversation:

Greenhouse’s CEO on how to set boundaries on when candidates can and cannot use AI in the application process.

27/06/2025

ICYMI: We did a deep dive into Foursquare's recent revamp of their performance evaluation system, which emphasizes team-level rather than individual performance. Read the full piece below for more on:

📐 How Foursquare identifies and measures team performance.

🤝 Why the company discourages manager one-on-ones.

🚀 What the data says about how it's going.

A mini case study from Foursquare.

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