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CM (Condominium Manager) magazine is the flagship quarterly publication of the Association of Condominium Managers of Ontario (ACMO) and for more than 30 years has served as the leading source of in-depth coverage of industry issues and information.

18/09/2025

📣 Call for Abstracts – Winter 2025 Issue of CM Magazine!

We're now accepting abstract submissions for our upcoming issue focused on Legal and Regulatory Insights in Condominium Management.

🗓 Deadline to submit: September 23, 2025

This edition will dive into the latest legislative updates, court rulings, and compliance trends affecting condo management in Ontario—helping managers stay informed and ahead of the curve.

🔗 Complete the Submission Form https://docs.google.com/forms/d/e/1FAIpQLSdyfpcTcZFSFQwym9vJ4bpf4SsqsRen5IpPidvZBJsRvkpeGQ/viewform?usp=header

04/09/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Lisa Ricci, VP and co-founder of Markland Wood Group — a family-run vendor partner to over 20 GTA condos. With 15+ years of experience and a deep understanding of vendor dynamics, she offers timely advice for property managers who want to lead with value, not just cost.

"𝐖𝐡𝐲 𝐂𝐨𝐧𝐝𝐨 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐬 𝐌𝐮𝐬𝐭 𝐋𝐞𝐚𝐝 𝐁𝐨𝐚𝐫𝐝𝐬 𝐁𝐞𝐲𝐨𝐧𝐝 𝐉𝐮𝐬𝐭 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥𝐬 𝐖𝐡𝐞𝐧 𝐂𝐡𝐨𝐨𝐬𝐢𝐧𝐠 𝐕𝐞𝐧𝐝𝐨𝐫𝐬"

Boards often default to the cheapest option — but that shortcut can cost more in the long run. In this powerful final feature of the Summer 2025 issue, Lisa shares how managers can take the lead in smarter, long-term vendor selection.

This article breaks down:
✅ Why “cheap” vendors often lead to expensive consequences
✅ How to present value-based options that go beyond price
✅ Real-world tips for guiding boards toward better vendor decisions

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/552

02/09/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Stacey Kurck, VP of Client Engagement & Business Development at FirstService Residential. With a people-first mindset and a passion for innovation, Stacey explores how AI-powered tools can enhance—not replace—condominium managers in today’s evolving digital landscape.

"𝐓𝐡𝐞 𝐏𝐥𝐚𝐜𝐞 𝐟𝐨𝐫 𝐀𝐈 & 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐢𝐧 𝐂𝐨𝐧𝐝𝐨𝐦𝐢𝐧𝐢𝐮𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭"

From rising service expectations to overwhelming inboxes, condo managers need smart support more than ever. Enter HODA—FirstService Residential’s AI assistant changing the game.

This article breaks down:
✅ Why technology must evolve with resident expectations
✅ How AI can relieve managers from repetitive tasks, not replace them
✅ A real-world example of HODA enhancing 24/7 communication in any language

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/551

01/09/2025

Happy Labour Day! 🛠️

Today we recognize the hard work, dedication, and resilience of professionals across all industries — especially those supporting Ontario’s condominium communities.

Wishing everyone a restful and well-deserved break!

And if you're spending the day unwinding, it's a great time to catch up on the ACMO Podcast: https://www.youtube.com/playlist?list=PLPXufy5-xIHfWorpa4FcNZLuUm8G82p3F

28/08/2025

📘 "𝐀𝐂𝐌𝐎 𝟐𝟎𝟎𝟎 𝐒𝐩𝐨𝐭𝐥𝐢𝐠𝐡𝐭 | 𝐊𝐢𝐧𝐝𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭"
From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Doris Qoshja and the team at Kindle Management — a company with over 40 years of experience and a deep commitment to excellence, transparency, and integrity in condominium management.

In 2024, Kindle proudly completed the ACMO 2000 certification process — a gold standard that continues to guide their operations, leadership, and growth.

𝐀𝐂𝐌𝐎 𝟐𝟎𝟎𝟎 – 𝐓𝐡𝐞 𝐆𝐨𝐥𝐝 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝 𝐢𝐧 𝐂𝐨𝐧𝐝𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
ACMO 2000 Certified firms go beyond minimum standards, delivering unmatched transparency, accountability, and service. Whether big or small, these firms represent the gold standard in Ontario condominium management.

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/550

26/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Ashley Winberg, Head of Corporate Practice at Pulver on Condos and one of Ontario’s leading condominium lawyers. In this cyber-focused feature, she walks us through a real-world ransomware case and shares how property management companies can defend themselves before disaster strikes.

"𝐏𝐡𝐢𝐬𝐡, 𝐕𝐢𝐬𝐡, 𝐒𝐦𝐢𝐬𝐡: 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐧𝐠 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐁𝐚𝐢𝐭"

With property managers now prime targets for cybercrime, the question isn’t if your team will be tested—but when.

This article breaks down:
✅ A chilling ransomware case study (and what went wrong)
✅ Six essential strategies to reduce risk and protect your people
✅ Why awareness, training, and IT accountability are no longer optional

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/549

21/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Team ACMO — your voice, your network, your advocate.

In this special edition of ACMO Snapshot, we’re highlighting how our team is strengthening the industry through advocacy, engagement, and connection.

"𝐀𝐂𝐌𝐎 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭"

This feature brings you inside the latest initiatives driving our mission forward:

✅ Launch of ACMO’s new Advocacy Webpage — your hub for position statements, campaigns, and tools to engage with policymakers
✅ Our first industry-wide Call to Action — a petition to raise status certificate fees after 20+ years
✅ Record-breaking Spring Luncheon — 500+ attendees and 40 exhibitors gathering for networking and insight
✅ Regional expansion efforts — bringing in-person events to Burlington and Barrie to better reach RCMs beyond the GTA

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/548
🔗 Explore the advocacy hub: www.acmo.org/advocacy

19/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Martin Day, CEO of Commercial Fire & Safety. With 30+ years of experience in tech, strategy, and property safety, he’s helping condo communities transition from outdated systems to intelligent platforms that enhance safety, efficiency, and compliance—without the paperwork headaches.

"𝐑𝐞𝐢𝐦𝐚𝐠𝐢𝐧𝐢𝐧𝐠 𝐂𝐨𝐧𝐝𝐨 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: 𝐇𝐨𝐰 𝐒𝐦𝐚𝐫𝐭 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐬 𝐒𝐡𝐚𝐩𝐢𝐧𝐠 𝐒𝐚𝐟𝐞𝐫, 𝐌𝐨𝐫𝐞 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐢𝐞𝐬"

In an era where compliance demands are rising, automation and smart platforms are reshaping condo management as we know it.

This article breaks down:
✅ Why spreadsheets and paper trails no longer cut it
✅ How automation helps streamline inspections, compliance, and maintenance
✅ The role of AI in preventing risk and building smarter, safer communities

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/547

14/08/2025

📘 "𝐑𝐂𝐌 𝐏𝐫𝐨𝐟𝐢𝐥𝐞: 𝐁𝐚𝐧𝐚𝐟𝐬𝐡𝐞𝐡 (𝐁𝐨𝐧𝐧𝐢𝐞) 𝐊𝐚𝐟𝐢"
From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Banafsheh (Bonnie) Kafi, Regional Manager at ICC Property Management, and proud RCM since 2022. With a science background and strong passion for leadership, Bonnie brings a proactive, people-first approach to the condo world—always blending operational excellence with empathy. From mental health support in emergency planning to building trust through clear communication, Bonnie’s journey is all about growth, mentorship, and community impact.

𝐑𝐂𝐌: 𝐓𝐡𝐞 𝐇𝐢𝐠𝐡𝐞𝐫 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝 𝐢𝐧 𝐂𝐨𝐧𝐝𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭.

Recognized by boards and management firms, RCMs represent professionalism, expertise, and trust. Backed by ACMO, RCMs gain exclusive access to top-tier resources, a strong professional network, and industry advocacy that shapes the profession and sets them apart.

🔗 Read the full profile: https://acmo.org/publications/cm-magazine/article/546

12/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Mehedi Mashud, Director of Business Development at Gteck Advanced Technology, and Nasrudin Mumin, Condominium Law Associate at Shibley Righton LLP. Together, they explore how cutting-edge crime prevention tools and legal compliance can — and must — go hand in hand in the condo world.

"𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐧𝐠 𝐂𝐨𝐧𝐝𝐨𝐬 𝐀𝐠𝐚𝐢𝐧𝐬𝐭 𝐂𝐫𝐢𝐦𝐞: 𝐌𝐨𝐝𝐞𝐫𝐧 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 & 𝐋𝐞𝐠𝐚𝐥 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬"

From AI-powered CCTV to intelligent smoke alarms, condos now have more tools than ever to boost security — but legal risks must be handled with care.

This article breaks down:
✅ How surveillance, detection, and real-time response tools work together to deter crime
✅ What legal obligations condo boards must follow when installing tech
✅ Why training, privacy policies, and signage are key to staying compliant

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/545

07/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Martin Andrews, President of AED.ca and a passionate advocate for life-saving technology. With deep expertise in emergency response, he shares how AI is revolutionizing AEDs to make condos safer and more prepared for cardiac emergencies.

"𝐇𝐨𝐰 𝐀𝐈 𝐢𝐬 𝐇𝐞𝐥𝐩𝐢𝐧𝐠 𝐭𝐨 𝐒𝐚𝐯𝐞 𝐋𝐢𝐯𝐞𝐬 𝐢𝐧 𝐂𝐨𝐧𝐝𝐨𝐦𝐢𝐧𝐢𝐮𝐦𝐬"

Time is critical during cardiac emergencies — and smarter AEDs can mean the difference between life and death.

This article breaks down:
✅ How AI-enhanced AEDs provide real-time coaching and CPR feedback
✅ Smart diagnostics that monitor AED readiness 24/7
✅ Why condos should upgrade to AI-powered AEDs for resident safety and peace of mind

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/544

05/08/2025

📘 From the Summer 2025 Issue of CM Magazine: SMART CONDOS

Meet Colm Brannigan, a mediator and dispute resolution expert with over 25 years of experience in the condominium sector. Through Mediate.ca, he helps managers and boards resolve complex issues — now with a focus on the smart use of AI to enhance communication and community harmony.

"𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐂𝐨𝐧𝐝𝐨 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐰𝐢𝐭𝐡 𝐀𝐈: 𝐀 𝐌𝐚𝐧𝐚𝐠𝐞𝐫’𝐬 𝐆𝐮𝐢𝐝𝐞"

Managing communication in condos is no easy task — but AI can support managers by improving tone, saving time, and identifying issues before they escalate.

This article breaks down:
✅ How AI tools help refine tone and avoid conflict in resident communications
✅ Ways to rehearse difficult conversations using AI simulations
✅ Tools to increase accessibility, save time, and promote inclusion — all while staying privacy-compliant

🔗 Read the full article: https://acmo.org/publications/cm-magazine/article/543

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Condominium Manager Magazine

It is also a forum for fair comment and discussion on all matters of general interest to the condominium community at large.

Published by ACMO, The Association of Condominium Managers of Ontario.

ACMO is committed to the recognition, promotion and support of Professional Condominium Managers across Ontario, through education, member services, public awareness and a strict adherence to the highest ethical standards