19/12/2025
Merch Update PART 2! (If you have not read our previous Merch post then please do that before reading this post ha)
We were able to chat with our merch company to get some answers and clarification as to where the error happened.
To sum things up, we were incorrectly told that our merch was "in stock" (meaning if you purchased an item then it would be shipped very soon after purchase).
However, what really was happening was that our merch was all on a "preorder". So no orders were being shipped until our entire bulk order, that we previously purchased, was finished being made. This would explain why the delivery date was so far in the future and why nothing was being shipped.
Good news is that the entire bulk order for Kin Tin, RoRo, Mick, and Kyle plushies are finished and orders are starting to be shipped out! I was also told that a large amount of orders should arrive to many customers before Christmas! I'm keeping my fingers crossed that this is true!
Once you receive your product, we would love to know that it arrived safely! (Let us know in the comments of any one of our posts on Instagram or Facebook if you would like)
Going forward, we will put "Pre-Order" next to the product name so you are aware that the shipping time will be delayed. If a product does NOT say Pre-Order, then it should ship very quickly after purchase.
We have some amazing merch projects that we will be starting in January ... maybe something awesome like Birthday Boxes, or Onesies, Keychains, Blankets, etc... ;) It will be hard to choose! (feel free to add your suggestions in the comments too haha)
As you know, we care sooo much about making high quality videos while also making sure the viewer loves them and our merch is no different!!
Again, thank you soooo much for your patience and incredible support!
We love you all so much!! Happy Holidays ❤️ - Kin Tin Krew
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