No Jitter

No Jitter Daily News and Analysis of the Enterprise Communications World

No Jitter (www.nojitter.com) provides daily blogging and analysis of the enterprise communications and collaboration world. We are the leading online community where the industry can exchange, debate and incubate ideas and best practices on a daily basis. No Jitter is produced by the same people who bring you the Enterprise Connect event (www.enterpriseconnect.com), the largest conference and exhi

bition in the US devoted exclusively to enterprise communications and collaboration. No Jitter uses our unique access, insights, vigilance, energy and reputation to generate vibrant, unique content.

Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.
28/07/2025

Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.



Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.

NiCE Accelerates Agentic AI Focus with Cognigy AcquisitionThe buy will accelerate NiCE’s strategic plan to provide CCaaS...
28/07/2025

NiCE Accelerates Agentic AI Focus with Cognigy Acquisition

The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.



The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.

The underlying challenges in automation and app integration, including data management, have to be addressed before we c...
18/07/2025

The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.



The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.

Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data inf...
17/07/2025

Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data infrastructure concerns.



Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at AI have data infrastructure concerns.

Slack’s AI translations and Enterprise Search features become generally available.
17/07/2025

Slack’s AI translations and Enterprise Search features become generally available.



Slack’s AI translations and Enterprise Search features become generally available.

Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whethe...
16/07/2025

Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.



Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.

Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according...
16/07/2025

Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.



Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.

To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, accordin...
16/07/2025

To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.



To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.

On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seeme...
15/07/2025

On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seemed exclusive to SaaS.



On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seemed exclusive to SaaS.

Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
14/07/2025

Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.



Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.

The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more...
23/06/2025

The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more complex.



The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more complex.

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation...
30/05/2025

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.



For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.

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