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24/02/2025

What’s Trending for CSMs in 2025?

The role of a Customer Success Manager (CSM) is evolving fast—and in 2025, it’s more strategic and essential than ever. Here are some trends I’m seeing that are changing the game:

🔍 Proactive > Reactive
We’re moving beyond just putting out fires. Predictive tools are helping us spot potential issues before they happen, making it easier to build stronger, longer-lasting relationships with customers.

🤖 AI Is Your New Teammate
AI isn’t here to replace us—it’s here to handle the repetitive stuff so we can focus on strategy and meaningful connections. Personalized insights and automation are helping us drive more value in less time.

📊 It’s All About Outcomes
NPS and CSAT are still important, but now the real focus is on results. Think revenue growth, adoption rates, and helping customers hit their biggest goals. That’s what moves the needle.

🌐 Digital-First Is Here to Stay
With remote and hybrid work becoming the norm, scalable digital engagement—like virtual workshops, webinars, and self-service tools—are key to staying connected and delivering value.

🤝 Collaboration Across Teams
CSMs aren’t working in silos anymore. We’re teaming up with sales, marketing, and product teams to create a seamless, end-to-end customer journey.

💡 Upskilling Is a Must
The best CSMs I know are constantly learning—whether it’s digging into data, mastering strategic account management, or fine-tuning communication skills. Staying sharp is non-negotiable.

Customer success isn’t just about keeping customers happy anymore—it’s about driving real business outcomes and becoming a true strategic partner.

What trends are you seeing in your customer success role this year? Let’s swap insights!

14/02/2025

The Power of Reaching Out to a Mentor 🤝

Just like owning your online presence is key to building your brand, seeking mentorship is key to building your career. Asking for guidance isn’t a sign of weakness—it’s a sign of growth. When you reach out to a mentor, here’s what it really means:

🔹 You value experience. Learning from someone who’s been where you want to go helps you avoid missteps.

🔹 You’re committed to growth. Seeking mentorship shows you’re actively investing in yourself and your future.

🔹 You respect their perspective. A mentor’s time is valuable, and reaching out means you recognize the insight they bring to the table.

🔹 You’re open to learning. The best professionals never stop evolving. Asking for guidance keeps you adaptable and ready for new challenges.

🔹 You’re serious about taking action. A great mentor can offer wisdom, but it’s up to you to apply it.

Mentorship and personal branding go hand in hand—both help you take control of your career trajectory. 🤝

13/02/2025

Why You Should Own Your Name as a Domain & Have Your Own Website 🌐

In a digital-first world, your online presence is your resume, portfolio, and reputation all in one. Social media platforms come and go, but one thing you own forever? Your personal website and domain name. Here’s why you need one:

🔹 Control Your Narrative – Your website is your space to showcase who you are, what you do, and what you stand for—without algorithms deciding who sees it.

🔹 Boost Your Credibility – A personal website makes you look more professional and established, whether you’re an entrepreneur, consultant, or corporate leader.

🔹 Future-Proof Your Online Presence – LinkedIn, X (Twitter), or other platforms could change or disappear. Your website? It’s yours as long as you want it.

🔹 Stand Out in Search Results – When someone Googles your name, do you want them to find your site or random links? Owning your domain ensures you control what shows up.

🔹 Monetization & Opportunities – Whether you want to blog, showcase projects, offer consulting, or build a personal brand, your website opens doors for income and career growth.

Buying [YourName].com (or .net/.co) is a small investment with big long-term benefits. Your name is your brand—own it.

Do you have your own website? If not, what’s stopping you? Let’s discuss below! 👇

11/02/2025

🚀 Why Should You Be Active on LinkedIn Even When You Have a Great Job?

You love your job. You’re thriving. So why bother posting, engaging, or building your brand on LinkedIn? Here’s the thing—your future self will thank you for staying active. Here’s why:

🔹 Opportunities Come to Those Who Show Up - Whether it’s speaking gigs, podcast invites, board positions, or dream collaborations—being visible puts you top of mind.

🔹 Your Network Is Your Superpower - Careers evolve. Layoffs happen. The best time to build relationships is before you need them.

🔹 Thought Leadership Opens Doors - Sharing insights helps you stand out in your industry. You’re not “just” an employee—you’re a trusted voice.

🔹 Your Reputation Goes Beyond Your Company - You won’t work at the same place forever. But your personal brand? That sticks with you wherever you go.

🔹 Hiring, Selling, and Learning Become Easier - Whether you’re hiring, looking for a mentor, or building credibility with customers, an engaged LinkedIn presence makes everything smoother.

The best time to start? Yesterday. The second-best time? Today.

Drop a comment—how do you use LinkedIn beyond job hunting? 👇

10/02/2025

The Workplace Calendar: A Tool for Collaboration, Not Surveillance

In today’s fast-paced work environment, shared calendars are a great tool for transparency, collaboration, and efficiency. They help us coordinate meetings, respect each other’s time, and stay aligned. But like any tool, they need to be used with consideration and respect.

One of the most important aspects of calendar etiquette is trust. When someone marks themselves as unavailable, it’s safe to assume that means exactly what it says—they’re unavailable. It shouldn’t trigger a deep dive into their schedule to see why they’re out or whether their reason is “valid.” And it definitely shouldn’t lead to sharing that information with others.

We all have different reasons for blocking time—whether it’s for focused work, personal matters, or even a much-needed break. The why doesn’t always need to be explained, and it certainly doesn’t need to be broadcasted.

So, how can we create a culture of calendar respect?

✅ Assume good intent – If a colleague marks themselves as unavailable, trust that they have a reason.

✅ Use calendar access for scheduling, not snooping – It’s there to help coordinate, not to police how others use their time.

✅ Respect boundaries – If someone says they’re out, that’s all you need to know. No need to investigate further.

At the end of the day, workplace tools should foster collaboration, not control. Let’s use them to support one another, not to create unnecessary pressure or discomfort.

09/02/2025

🚀 Tech is moving FAST—are your teams keeping up, or are they still buffering?

One of the biggest trends I’m seeing across industries? Upskilling isn’t optional anymore—it’s a survival skill. AI is changing how we work, security threats are evolving daily, and cloud technology is more complex than ever. If your teams aren’t learning, they’re falling behind.

But here’s the thing—learning doesn’t have to be a chore. The best teams make it part of their culture! Whether it’s learning sprints, dedicated “skill-up” hours, or peer-led sessions, investing in upskilling is what separates the disruptors from the disrupted.

🔥 Top areas I see teams focusing on:
⚡ AI & Machine Learning – Not just for data scientists. AI fluency is the new digital literacy.
🛡 Cybersecurity – Hackers don’t take breaks. Your security strategy shouldn’t either.
☁️ Cloud & DevOps – Because agility and automation are the name of the game.
📊 Data Literacy – Every role benefits from making smarter, data-driven decisions.

If you’re not making space for learning, you’re making space for skill gaps. How is your team staying ahead this year? Let’s trade ideas!

29/08/2023

🌐 Ready to Transform Your Digital Presence? 🌐

The buzz about personal websites continues! 🚀 In case you missed the memo, let's dive into why having your own online space is a game-changer. 💼

🌟 **Personal Showcase:** Your website is more than a URL; it's your platform to shine. Display your talents, achievements, and passions for the world to see.

📚 **Your Story, Your Way:** Share your journey in your voice. People connect with authenticity, and your website lets you express yourself fully.

🎨 **Crafted for You:** Your site's design isn't just pixels; it's your identity. Customize it to match your style and make a lasting impression.

📱 **Stay Reachable:** Networking made simple. With your site at your fingertips, connecting becomes effortless.

🚀 **Ready to Launch:** Eager to kickstart your personal website journey? Let's collaborate and make your digital presence truly remarkable!

21/08/2023

🌐 Elevate Your Brand with a Personal Website! 🌐

Your website is your 24/7 digital showcase. 🚀

🚀 **Show Your Skills:** Flaunt your work, projects, and skills.

💡 **Share Your Story:** Connect personally and professionally.

🎨 **Design Your Identity:** Your style, your website.

🗺️ **Effortless Networking:** Connect with ease.

Ready to stand out? Let's build your website! 🌟

19/08/2023

While I often focus on topics like website development, online presence, and social media here, my day-to-day role is that of a Customer Success Manager, and it's a role I'm deeply passionate about. Today, I'm taking a moment to share my reflections on the journey as a CSM.

🚀 We’re not here to bombard you with questions. Our inquiries are your secret weapon in evaluating your program's progress and ensuring we grasp your objectives inside out.

🔍 Picture this: Sometimes, the road to answers is uncharted territory. But that's where our partnership shines. We're here to work hand-in-hand, traversing the unknown together, and uncovering insights that drive your success.

🤝 Introducing us to your key stakeholders isn't about causing a hassle. It's a strategic move that places the right champions in your corner. This alignment ensures we're all marching in step with your priorities and desired outcomes.

💰 But let’s talk ROI. Our collaboration isn’t just about discussions; it’s about delivering real value that reflects in your returns. With each question answered and every challenge conquered, we’re driving ROI that speaks volumes.

🔑 It's all about collaboration, clarity, and crafting triumphs together. Let's build a bridge between questions and solutions.

✨ Your success story is waiting to be written, and together, we'll make it legendary.

Stay tuned to my page to join me on this journey.

18/08/2023

🌐 Stand Out with Your Own Website! 🌐

Don't miss out on the power of personal branding. Your website isn't just for companies—it's your personal marketing tool. 🚀

🌟 Why It Matters:

1. **First Impressions:** A website is your virtual introduction. Make it unforgettable.

2. **Showcase Skills:** Flaunt your work, projects, and skills in one spot.

3. **Tell Your Story:** Connect with people through your unique journey.

4. **Own Your Brand:** Design your site to match your style.

5. **Easy Networking:** Let people find and reach you effortlessly.

Ready to shine online? Let's chat about getting your personal website started! 🌟

11/08/2023

🚀 Unleash the Power of Social Media! 🚀

Why?

🌐 Global Reach: Break boundaries and connect with audiences around the world. 🌎

📸 Showcase Your Style: Let your personality shine through and create a magnetic brand image.

📈 Amplify Impact: Boost visibility, engagement, and success beyond your wildest dreams.

Don't miss out on the social media surge! 🌟 Elevate your business or personal brand today and watch the magic unfold. Reach out to me to find out more! ✨💼

08/08/2023

🌐 Your Gateway to Success: The Significance of a Website! 🌐

In today's digital era, a website isn't just a checkbox—it's a game-changer. Here's why:

1️⃣ **Always Open:** Your website works 24/7, giving potential clients info even when you're offline.

2️⃣ **Credibility Boost:** A professional website builds trust and showcases your expertise.

3️⃣ **Your Story, Your Way:** Control how you present yourself and stand out.

4️⃣ **Global Reach:** Connect with audiences worldwide.

5️⃣ **Searchable:** Optimize your site for easy discovery on search engines.

Ready to level up your brand? Let's talk websites! 💼💻

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Social media, is a great tool to generate brand awareness, build a network of customers, add credibility to a brand, build your business’ reputation positively, and stay updated on the latest trends in the industry.

I've worked with more than 50 different businesses, in a variety of different industries. Essentially becoming the the eyes, ears and voice of the business. Whether or not it is a short term or long term project, I'm here to help.

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