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24/02/2025

What’s Trending for CSMs in 2025?

The role of a Customer Success Manager (CSM) is evolving fast—and in 2025, it’s more strategic and essential than ever. Here are some trends I’m seeing that are changing the game:

🔍 Proactive > Reactive
We’re moving beyond just putting out fires. Predictive tools are helping us spot potential issues before they happen, making it easier to build stronger, longer-lasting relationships with customers.

🤖 AI Is Your New Teammate
AI isn’t here to replace us—it’s here to handle the repetitive stuff so we can focus on strategy and meaningful connections. Personalized insights and automation are helping us drive more value in less time.

📊 It’s All About Outcomes
NPS and CSAT are still important, but now the real focus is on results. Think revenue growth, adoption rates, and helping customers hit their biggest goals. That’s what moves the needle.

🌐 Digital-First Is Here to Stay
With remote and hybrid work becoming the norm, scalable digital engagement—like virtual workshops, webinars, and self-service tools—are key to staying connected and delivering value.

🤝 Collaboration Across Teams
CSMs aren’t working in silos anymore. We’re teaming up with sales, marketing, and product teams to create a seamless, end-to-end customer journey.

💡 Upskilling Is a Must
The best CSMs I know are constantly learning—whether it’s digging into data, mastering strategic account management, or fine-tuning communication skills. Staying sharp is non-negotiable.

Customer success isn’t just about keeping customers happy anymore—it’s about driving real business outcomes and becoming a true strategic partner.

What trends are you seeing in your customer success role this year? Let’s swap insights!

14/02/2025

The Power of Reaching Out to a Mentor 🤝

Just like owning your online presence is key to building your brand, seeking mentorship is key to building your career. Asking for guidance isn’t a sign of weakness—it’s a sign of growth. When you reach out to a mentor, here’s what it really means:

🔹 You value experience. Learning from someone who’s been where you want to go helps you avoid missteps.

🔹 You’re committed to growth. Seeking mentorship shows you’re actively investing in yourself and your future.

🔹 You respect their perspective. A mentor’s time is valuable, and reaching out means you recognize the insight they bring to the table.

🔹 You’re open to learning. The best professionals never stop evolving. Asking for guidance keeps you adaptable and ready for new challenges.

🔹 You’re serious about taking action. A great mentor can offer wisdom, but it’s up to you to apply it.

Mentorship and personal branding go hand in hand—both help you take control of your career trajectory. 🤝

13/02/2025

Why You Should Own Your Name as a Domain & Have Your Own Website 🌐

In a digital-first world, your online presence is your resume, portfolio, and reputation all in one. Social media platforms come and go, but one thing you own forever? Your personal website and domain name. Here’s why you need one:

🔹 Control Your Narrative – Your website is your space to showcase who you are, what you do, and what you stand for—without algorithms deciding who sees it.

🔹 Boost Your Credibility – A personal website makes you look more professional and established, whether you’re an entrepreneur, consultant, or corporate leader.

🔹 Future-Proof Your Online Presence – LinkedIn, X (Twitter), or other platforms could change or disappear. Your website? It’s yours as long as you want it.

🔹 Stand Out in Search Results – When someone Googles your name, do you want them to find your site or random links? Owning your domain ensures you control what shows up.

🔹 Monetization & Opportunities – Whether you want to blog, showcase projects, offer consulting, or build a personal brand, your website opens doors for income and career growth.

Buying [YourName].com (or .net/.co) is a small investment with big long-term benefits. Your name is your brand—own it.

Do you have your own website? If not, what’s stopping you? Let’s discuss below! 👇

11/02/2025

🚀 Why Should You Be Active on LinkedIn Even When You Have a Great Job?

You love your job. You’re thriving. So why bother posting, engaging, or building your brand on LinkedIn? Here’s the thing—your future self will thank you for staying active. Here’s why:

🔹 Opportunities Come to Those Who Show Up - Whether it’s speaking gigs, podcast invites, board positions, or dream collaborations—being visible puts you top of mind.

🔹 Your Network Is Your Superpower - Careers evolve. Layoffs happen. The best time to build relationships is before you need them.

🔹 Thought Leadership Opens Doors - Sharing insights helps you stand out in your industry. You’re not “just” an employee—you’re a trusted voice.

🔹 Your Reputation Goes Beyond Your Company - You won’t work at the same place forever. But your personal brand? That sticks with you wherever you go.

🔹 Hiring, Selling, and Learning Become Easier - Whether you’re hiring, looking for a mentor, or building credibility with customers, an engaged LinkedIn presence makes everything smoother.

The best time to start? Yesterday. The second-best time? Today.

Drop a comment—how do you use LinkedIn beyond job hunting? 👇

10/02/2025

The Workplace Calendar: A Tool for Collaboration, Not Surveillance

In today’s fast-paced work environment, shared calendars are a great tool for transparency, collaboration, and efficiency. They help us coordinate meetings, respect each other’s time, and stay aligned. But like any tool, they need to be used with consideration and respect.

One of the most important aspects of calendar etiquette is trust. When someone marks themselves as unavailable, it’s safe to assume that means exactly what it says—they’re unavailable. It shouldn’t trigger a deep dive into their schedule to see why they’re out or whether their reason is “valid.” And it definitely shouldn’t lead to sharing that information with others.

We all have different reasons for blocking time—whether it’s for focused work, personal matters, or even a much-needed break. The why doesn’t always need to be explained, and it certainly doesn’t need to be broadcasted.

So, how can we create a culture of calendar respect?

✅ Assume good intent – If a colleague marks themselves as unavailable, trust that they have a reason.

✅ Use calendar access for scheduling, not snooping – It’s there to help coordinate, not to police how others use their time.

✅ Respect boundaries – If someone says they’re out, that’s all you need to know. No need to investigate further.

At the end of the day, workplace tools should foster collaboration, not control. Let’s use them to support one another, not to create unnecessary pressure or discomfort.

09/02/2025

🚀 Tech is moving FAST—are your teams keeping up, or are they still buffering?

One of the biggest trends I’m seeing across industries? Upskilling isn’t optional anymore—it’s a survival skill. AI is changing how we work, security threats are evolving daily, and cloud technology is more complex than ever. If your teams aren’t learning, they’re falling behind.

But here’s the thing—learning doesn’t have to be a chore. The best teams make it part of their culture! Whether it’s learning sprints, dedicated “skill-up” hours, or peer-led sessions, investing in upskilling is what separates the disruptors from the disrupted.

🔥 Top areas I see teams focusing on:
⚡ AI & Machine Learning – Not just for data scientists. AI fluency is the new digital literacy.
🛡 Cybersecurity – Hackers don’t take breaks. Your security strategy shouldn’t either.
☁️ Cloud & DevOps – Because agility and automation are the name of the game.
📊 Data Literacy – Every role benefits from making smarter, data-driven decisions.

If you’re not making space for learning, you’re making space for skill gaps. How is your team staying ahead this year? Let’s trade ideas!

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