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When it comes to a thoroughgoing brand overhaul, picking the right CEO is make or break for restaurant chains, as recent...
30/09/2025

When it comes to a thoroughgoing brand overhaul, picking the right CEO is make or break for restaurant chains, as recent examples across dining segments — Bob Wright at Potbelly, Lyle Tick at BJ’s and Brian Niccol at Starbucks — show, experts said.

From Starbucks’ Brian Niccol to BJ’s Lyle Tick and Potbelly’s Bob Wright, boards have made headway with executives that implemented strategic improvements to help sales and traffic.

SPB Hospitality, the parent company of Krystal and Logan’s Roadhouse, named GJ Hart as CEO. Hart recently left Red Robin...
30/09/2025

SPB Hospitality, the parent company of Krystal and Logan’s Roadhouse, named GJ Hart as CEO. Hart recently left Red Robin, where he oversaw the first two years of a major brand overhaul.

Hart, former Red Robin CEO, succeeds Josh Kern and will oversee a slimmer multi-brand platform that recently offloaded non-core brands.

DoorDash’s latest tools aren’t just meant for delivery: The tech giant is looking to on-premise features, like reservati...
30/09/2025

DoorDash’s latest tools aren’t just meant for delivery: The tech giant is looking to on-premise features, like reservations, dine-in rewards and consumer profiles as ways to aid its partner restaurants.

With its new “Going Out” tab, guests can book reservations, earn in-store rewards and access exclusive offers from partner restaurants.

Wendy’s added chicken tenders to its core menu across the U.S. today, as QSR brands race to take advantage of burgeoning...
30/09/2025

Wendy’s added chicken tenders to its core menu across the U.S. today, as QSR brands race to take advantage of burgeoning consumer demand for chicken.

The brand teased the addition of chicken tenders on its August earnings call, following the lead of McDonald’s and Taco Bell, which both added chicken strips this year.

As price increases weaken fast food and fast casual’s value advantage, casual dining chains have started placing a grea...
29/09/2025

As price increases weaken fast food and fast casual’s value advantage, casual dining chains have started placing a greater emphasis on their value offerings. Here’s how six brands, including Olive Garden, Applebee’s and The Cheesecake Factory, are approaching value this year.

Brands like Olive Garden, The Cheesecake Factory and Applebee’s are using value promotions to boost visits and sales while QSRs struggle with traffic.

Rutter’s newest store design is part c-store, part sports bar — the 14,000-square-foot concept includes a bar area with ...
29/09/2025

Rutter’s newest store design is part c-store, part sports bar — the 14,000-square-foot concept includes a bar area with several TVs, live sports tickers and video game terminals.

The 1747 store, named for the year Rutter's was founded, aims for a sports bar feel to encourage customers to see it as more than a pit stop.

Jimmy John’s will give consumers broader choice and greater clarity with its new JJ Rewards program, a points-for-dollar...
29/09/2025

Jimmy John’s will give consumers broader choice and greater clarity with its new JJ Rewards program, a points-for-dollars plan that replaces its old surprise-and-delight model.

Switching from a surprise-and-delight program to JJ Rewards could help drive frequency and incentivize the chain’s most loyal guests.

Starbucks will close hundreds of stores it says are financially unviable or can’t be remodeled to accord with new design...
26/09/2025

Starbucks will close hundreds of stores it says are financially unviable or can’t be remodeled to accord with new design priorities. Most of the closures will come between now and the end of the fiscal year, later this month. Starbucks is also eliminating 900 corporate roles.

The closures, which will largely take place over the next few days, follow a strategic review of the company’s North American store base as part of its larger turnaround plan.

Wendy’s hired Sang Lee as its new VP of international technology earlier this month. Lee joins the chain as it looks to ...
26/09/2025

Wendy’s hired Sang Lee as its new VP of international technology earlier this month. Lee joins the chain as it looks to speed up both its international development and its technological innovation.

Sang Lee brings experience from major food brands as the restaurant chain aims for global expansion.

As price increases have weakened fast food and fast casual’s value advantage, casual dining chains have started placing ...
26/09/2025

As price increases have weakened fast food and fast casual’s value advantage, casual dining chains have started placing a greater emphasis on their value offerings. Here’s how six brands, including Olive Garden, Applebee’s and The Cheesecake Factory, are approaching value this year.

Brands like Olive Garden, The Cheesecake Factory and Applebee’s are using value promotions to boost visits and sales while QSRs struggle with traffic.

Cava is continuing its growth trajectory, despite the slowdown in fast casual sales growth. The brand will make its down...
25/09/2025

Cava is continuing its growth trajectory, despite the slowdown in fast casual sales growth. The brand will make its downtown Detroit debut at the end of this week.

The chain’s expansion continues despite a slowdown in same-store sales across many fast casual brands.

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