10/22/2025
I was eight years old when my mother died.
For months after, I would lie awake at night, staring at the ceiling, trying to remember exactly how her voice sounded. I'd cry into my pillow, whispering into the dark, wishing—aching—for just one more conversation. One more "I love you." One more chance to hear her call me for dinner, or sing me to sleep, or tell me everything would be okay. The episodes became less dramatic as I grew older. The tears came less often. But the longing? That never left. It just learned to live quietly inside me, a constant companion I carried into adulthood.
So when I saw The First Phone Call from Heaven by Mitch Albom on Audible, something in my chest tightened. The premise alone felt like it was written for the eight-year-old in me who still, decades later, craves my mother's voice more than anything else in this world. What if the phone rang, and it was her?
I had to know what Albom had to say about that impossible, beautiful wish. From the first chapter, I knew this book would undo me. The narration was soothing! As I listened, I found myself not just hearing a story, but living inside my own memories. Every page, a reflection of my deepest longings.
The entire experience was reflective in a way I didn't expect. I'd pause the audiobook and just sit there, thinking about my mother. About loss. About what I believe happens after death. About whether love really does transcend the grave, or if that's just something we tell ourselves to survive the unbearable weight of goodbye.
Albom's goal isn't to give you easy answers. He gives you space—space to feel, to question, to hope, to grieve all over again. The story takes place in Coldwater, Michigan—a small town thrown into chaos when residents begin receiving phone calls from deceased loved ones. Tess Rafferty hears from her mother. Katherine Yellin from her sister. Jack Sellers from his son. The voices are unmistakably theirs, speaking reassurances from heaven. The world watches as Coldwater becomes ground zero for either a miracle or a hoax.
At the center is Sullivan "Sully" Harding—a former pilot drowning in grief after losing his wife Giselle in a plane crash he was blamed for. While others receive calls from heaven, Sully hears only silence. Enraged and skeptical, he sets out to expose what he believes is a cruel fraud, only to discover truths that challenge everything he thought he knew about loss, faith, and love.
Here Are Five Truths That Stayed With Me As The Story Unfolded:
1. Grief is the price we pay for love—and we'd pay it again.
Watching Tess Rafferty clutch her phone, waiting for her mother Ruth's next call, I saw myself at eight years old, wishing for the same impossible thing. Albom captures how grief isn't just sadness—it's longing. It's the ache of wanting to reach across an impossible distance and touch someone who's no longer there.
Tess doesn't want to "move on." She wants her mother back. Jack Sellers doesn't want closure about his son Robbie. He wants to hear his boy's laugh again. Katherine Yellin finds herself transformed by conversations with her sister Diane, clinging to every word like a lifeline.
These characters taught me something I'd forgotten: we don't grieve people we didn't love deeply. The pain is proof of the love. And listening to their stories, I realized I'm not alone in that desperate, irrational wish to hear my mother's voice again. We grieve because we loved. And given the choice, we'd choose to love them all over again, even knowing how much it would hurt to lose them.
2. Faith doesn't require proof—it requires courage.
The townspeople of Coldwater are torn between belief and skepticism, and Albom shows how faith is less about certainty and more about trust. Katherine believes the calls are real because she needs to. Pastor Warren struggles because his entire theology is being tested in real-time—are these calls a blessing or a distraction from genuine faith?
And then there's Sully, who doubts because he's afraid of being hurt again. If heaven is calling people, why not him? Why hasn't Giselle called? His anger at God is palpable, raw, real.
But faith, Albom suggests, isn't about having evidence. It's about standing in the unknown and choosing hope anyway. It's Katherine believing even when others mock her. It's Elias Rowe finding forgiveness through calls from his deceased friend Nick Joseph, even when he can't explain how it's possible.
Listening to this book, I found myself asking: What do I believe? And am I brave enough to believe it even when I can't prove it?
3. Miracles don't unite us—they reveal us.
This was one of the most painful insights for me. When hope enters Coldwater, it doesn't bring people together—it tears them apart.
Some, like Tess and Jack, worship the miracle. They organize gatherings, share their experiences, become beacons of hope for others. Others attack it viciously, calling them delusional, accusing them of fraud. Media vultures descend on the town. Opportunists set up booths selling "heaven connection" merchandise. Churches overflow, but so do protests.
And in the middle is Sully, watching this circus with mounting fury. He sees how the calls are being exploited, how desperate people are being manipulated. His investigation reveals the machinery behind some of the deception, but it also reveals something more troubling: how quickly people abandon reason when they want to believe.
Both the believers and skeptics are driven by the same thing: fear. Fear of being wrong. Fear of losing control. Fear of hoping too much and being crushed when hope fails. The phone calls become a test—not of whether heaven is real, but of who we are when faced with something we can't explain.
4. Sometimes the miracle isn't the call—it's what the call makes you remember.
Albom weaves this idea so gently through the narrative that you almost don't notice it until it breaks you.
Tess doesn't just hear her mother's voice—she remembers her mother's love, her wisdom, the way Ruth made her feel safe in a chaotic world. The calls remind her of who her mother was, and in turn, who she became because of her mother.
Jack doesn't just talk to Robbie—he's reminded of what it felt like to be a father, to have purpose, to love someone more than himself. Before the calls, he was barely existing. After them, he's alive again, reconnected to the part of himself that Robbie brought out.
Katherine finds peace not just in Diane's words, but in the memories they unlock—summers together, shared secrets, the bond that made them more than sisters, made them best friends.
Even Sully, in his rage and investigation, is forced to remember Giselle—not just the trauma of losing her, but the beauty of having loved her. The calls—real or not—reconnect these people to something deeper than proof. They reconnect them to love.
And listening to this, I realized: I don't need a phone call from heaven to feel my mother's presence. She's already in me. In my choices. In my voice. In the way I love my own family. The miracle isn't in supernatural communication—it's in the fact that love changes us so profoundly that the people we've lost continue to shape who we are.
5. Love is the only thing death can't touch.
This is the truth that sits at the soul of the book, and it's the one that left me breathless.
Sully's entire arc is about learning this lesson. He spends the whole story searching for Giselle in phone calls and explanations, only to discover she's been with him all along—in his memories, in the values she taught him, in the way he loves their son Jules. His breakthrough comes not when he receives a call from heaven, but when he realizes that Giselle never left him. She lives in the man he became because of her.
Whether the calls in Coldwater are divine intervention or human deception doesn't ultimately matter. What matters is this: the people we love never truly leave us. They live in our memories, our habits, our hearts. Death ends a life, but it doesn't end a relationship. The bond remains. The love remains.
Tess will carry her mother's wisdom. Jack will carry his son's joy. Katherine will carry her sister's courage. And Sully will carry Giselle's love.
And that—that—is the real miracle.
Mitch Albom has created characters so vivid, so broken, so beautifully human that you'll see yourself in every one of them. Whether you're Tess, desperately clinging to hope, or Sully, furiously demanding answers, or Katherine, quietly finding peace in mystery—there's a place for you in this story.
If you've ever lost someone and found yourself wishing for the impossible, this book will meet you exactly where you are. It won't tell you what to believe. But it will hold space for your grief, your hope, your questions, and your faith.
BOOK: https://amzn.to/3WTVp5a
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