
13/06/2025
AI for Customer Support
AI-driven chatbots have gone from clunky to surprisingly helpful. Today’s bots can resolve basic queries, schedule appointments, and even handle returns. By using natural language processing, they understand customer intent better than ever. This allows human agents to focus on complex or emotional cases. AI reduces wait times, improves satisfaction, and cuts costs for businesses. It’s not about replacing support reps—it’s about enhancing the customer experience. When done right, customers often don’t notice they’re talking to a bot.