Osigwe Chioma

05/07/2025

What I’ve Learned About Human Behavior From 1+ Years in Support

People don’t just want answers.
They want to feel heard.

After over two years in customer support, I’ve realized something that no script, policy, or template can truly teach you people’s emotions are louder than their words.

You can be replying to a simple "Where’s my order?"
But behind that message could be:

A mother planning her child’s birthday.

Someone waiting on a gift to cheer up a friend.

Or a tired soul just having a really bad day.

Support teaches you to read between the lines.
It teaches you patience. Empathy. Self-control.
Even when someone’s angry or unreasonable you learn not to take it personal. Because more often than not, people are projecting their frustration from somewhere else. And in that moment, they just want one thing: “Please fix it.”

But here’s what shocked me the most:
Kindness diffuses tension faster than logic ever could.
I’ve seen angry customers soften just because I took the time to truly listen, not defend. I’ve seen relationships built in a single chat—not because I gave the perfect solution, but because I gave the right emotion.

Here are a few lessons I’ll never forget:

Most people just want reassurance.
Even if the issue can’t be fixed immediately, telling them “I understand how this must feel, and I’m here to help” already solves half the problem.

Silence is a loud message.
When someone doesn’t respond or is vague, they might be overwhelmed. Don’t chase only to get replies. Check in with compassion.

Tone matters more than words.
You could be saying the right thing the wrong wand lose trust in seconds. Respect, warmth, and calm are always in style.

How you make people feel is what they’ll remember. They won’t remember the tracking, the exact steps. But they’ll remember that you made things easier when life felt messy.

I’ve learned that behind every support ticket is a human story. Behind every chat bubble is a real person just like me and you.

Support has taught me more about life, humility, and grace than any book or webinar ever could.

And if there’s one thing I’d share with the world, it’s this:
Always lead with empathy. You might just be the reason someone still believes people care.

03/07/2025

Stop Over-Explaining Yourself – It’s Draining.

Not everyone deserves a detailed explanation of your choices, your silence, or your boundaries.

The need to constantly justify yourself is a silent energy thief.
You don’t owe everyone an explanation especially if they’re committed to misunderstanding you.

Protect your peace. Let your actions speak.
Your growth doesn’t need approval. Your decisions don’t need validation.

Sometimes the most powerful statement is silence.

Be clear. Be firm. Be free.

12/06/2025

Struggling to Find the Right Clients? These Tools Can Help You Attract, Not Chase.

As a Virtual Assistant, one of the key services I offer is lead generation — and I don’t just send cold messages hoping for replies.

I use smart tools like Apollo.io and Lemlist to:
✅ Identify your ideal clients
✅ Reach out with personalized emails
✅ And help you book real conversations not just fill a spreadsheet

Let me break it down:

✅Apollo.io helps me find verified leads based on industry, job title, location, and more. Whether you're targeting Founders, CMOs, or HR leads, I can find them.

✅ Lemlist lets me send out customized, human-sounding emails that don’t feel like spam and it follows up automatically.

Below is a sample of leads I recently generated using Apollo.io, real people, real data, and real potential clients.

So if you’re tired of reaching out to the wrong people, or your inbox is quiet while your competitors stay booked — I can help.

Let’s work together. I’ll handle the research and outreach so you can focus on what you do best.

28/05/2025

✨ You Are Not in Competition with Anyone But Yourself:

We live in a world where it’s so easy to compare, someone’s success, someone’s beauty, someone’s pace, someone's life.

But the truth is: Your only real competition is YOU.

Your past self.
Your doubts.
Your habits.
Your comfort zone.

🌱 Growth is not about being better than someone else. It’s about being better than who you were yesterday.
It’s about setting your own goals, running your own race, and celebrating your own milestones—big or small.

The moment you start focusing on your own journey:

✅You feel less pressured.

✅You think more clearly.

✅You move with intention.

🧠 Ask yourself today:

✅Am I showing up better than I did last week?

✅Have I taken one step closer to my goals?

✅What’s one thing I’ve improved in, mentally, emotionally, spiritually?

The Truth is: Someone else’s success is not your failure. Their win doesn’t make you late. Your timing is still valid.

So breathe.
Refocus.
Compete with who you were, not with who they are.

Remember: The only person you need to be better than… is the version of you from yesterday.

17/04/2025

“When Saying ‘No’ Is Actually Great Customer Support”

A customer once came to do a transaction, and along the line, she was debited, but I didn’t receive any credit on my end.

Now, our policy clearly states:
No payment for transactions that aren't credited.

She got angry and insisted that I must pay her immediately.
I calmly explained to her that I couldn't do that, simply because I hadn’t received any money on my end.

But she wasn’t having it. She raised her voice. She shouted.
And honestly? I understood where she was coming from, money was involved, and emotions were high.

Still, I stayed calm. I let her express her frustration. I didn’t interrupt.
When she was done, I explained the situation again with patience.

I walked her through the process.
Told her what steps to take and reassured her that if the transaction failed, the bank would reverse it.

Eventually, she understood. She followed the due process… and guess what?
She got her refund.

Since then, she’s become one of our best customers, loyal, respectful, and appreciative.

That experience reminded me of something very important:

Great customer support isn’t always about saying “yes.”
Sometimes, it’s about standing your ground—with empathy. It’s about honoring policies and protecting trust, even in difficult moments.

Saying “no” doesn’t make you unhelpful.
Saying “no” the right way builds credibility.

Customers don’t always remember what you said,
but they’ll never forget how you made them feel.

14/04/2025

So I was discussing with a friend about a cheating partner and her responses off me; The Conversation goes this way.

Me: I don't know but I can't cope with a cheating partner. Any day I found out, that's the end of everything.

She: Hmmm, all men cheats, that she doesn't care, for the fact there is money, the man can do anything he likes.

Me: 🙄🙄🙄, you mean because of money you can stay and tolerate it. What about your emotional, mental, psychological and physical health.

She: I don't care, my own is that money or nothing. He can have as many as he love

Me: I believe you don't understand know what you are saying but that's fine, but me Chioma. I can't cope and I can't even imagine it because whaaaat. Like marrying a cheating man or nonsense simply because you have money, what happened to me making my own money and living upto what I desire.

She: 🤣🤣🤣🤣🤣. I just want to marry a rich dude, that will spoil me with money.

Me: 🤣🤣🤣🤣🤣. That's fine my dear, your choice.

PS: Ladies need to do better. As a lady try and build yourself to an extent you won't allow hunger and empty stomach to determine your future, even when you know it's not right for you. Learn a skill, build your self confidence, discover who you are as it will help you in your choices in life above all make your own money 💰 💰

10/04/2025

Whatever you do in life, Choose yourself again and again.

07/04/2025

Friendships are partnerships. If you’re always giving and rarely receiving, it’s not balanced—it’s burdensome."

06/04/2025

What’s one thing you’ve unlearned about yourself that helped you grow?
Let's discuss in the comment section.

06/04/2025

When you stop romanticizing potential, you start seeing patterns. Believe who they show you they are—not who you hope they’ll become.”

06/04/2025

06/04/2025

I present to you all, What I have been working on since I came back from church.

"THE WEBSITES I HOSTED ON MY AWS CLOUD TODAY."

I came back from church today and decided to rewatch the recorded class on how to host a website in the cloud and I won't even lie, I got inspired to try it out using my AWS Account

Let me just say, it wasn’t funny at all.

I spent hours doing trial and error. At some point, I almost gave up. But guess what? Your girl pulled through!
I successfully hosted two demo websites by myself, and honestly, I’m so proud.

There's this joy that comes with seeing your effort finally paying off. That feeling of “I actually did this” hits different.

So yes, your baby girl can now host websites for you.
Bring that your business website, let’s take it to the cloud and make it live!

It’s one thing to learn, but it’s another to practice and execute. And today, I did that.

Small wins like this deserve to be celebrated, because growth is in the process.