07/01/2026
“That wasn’t a defect… it was a new design opportunity.”
�Every manager has heard some version of that line—or had to explain it to a board or homeowner. In this lightning-round moment, Donald Hucks reacts off the cuff to a phrase that instantly divides perspectives between owners, managers, and developers.
It’s quick, candid, and revealing—because once a house is on the ground, reality tends to settle the debate fast. If you work with developers or manage expectations after construction, this clip will feel uncomfortably familiar.
Hosted by Raymond Dickey, AssociationHelpNow®
Panelist: Donald Hucks, CMCA, AMS, PCAM | D.R. Horton Inc.
Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day�This content does not constitute professional advice and may have been edited.