e27

26/08/2025

🚀 Calling all Hong Kong entrepreneurs, innovators, and scale-up leaders!

On Sept 25, we’re gathering the city’s boldest builders for a masterclass on scaling smarter powered by Aspire & Osome, supported by e27.

Here’s what you’ll walk away with:
✨ Compliance hacks to save you time
✨ Finance insights that drive growth
✨ Smarter systems for focus & freedom
✨ Connections that can fuel your next move

📅 25 Sept, 6:30 PM
📍 Garage Society, Hong Kong

🎁 Bonus: Be among the first to access the Supercharge Promo — set up your HK company in 3 days + up to HK$4,950 cashback.
👉 Register here: https://loom.ly/Xtul3II
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26/08/2025

One pitch. One million reasons to apply. 💡

The Future of Capitalism 2025 isn’t just funding — it’s a launchpad for impact-driven founders ready to scale.

💼 Investment. 🌍 Visibility. 🚀 Momentum.
👉 Apply before 26 Sept: https://loom.ly/E4h3gYg

26/08/2025

Our series on the Verizon CX Annual Insights Report 2025 continues. This fourth article explores a critical challenge: how businesses can effectively measure the true impact of AI in customer experience.

Read the full article here: https://e27.co/verizon-study-warns-ai-in-cx-needs-new-metrics-to-justify-spend-20250818/

Key insights from the report:

Executives are optimistic but lack proof: 72% say CX has improved and 66% see loyalty gains, but much of this is based on gut feel rather than hard data.

Productivity vs CX gains: Companies report time savings and efficiency wins, but struggle to connect these directly to CX KPIs.

Current metrics fall short: 53% adapt existing CX metrics, while one-third are working to design new ones tailored to AI.

ROI remains elusive: Leaders acknowledge that translating AI’s benefits into clear financial returns is still a major challenge.

Next step: Developing robust, AI-specific measurement frameworks will be crucial as investments in AI for CX continue to rise.

The takeaway: AI’s potential in CX is clear, but without the right metrics, its true value cannot be justified. Companies that innovate in measurement will be better positioned to prove ROI and secure future growth.

As spending on AI in CX operations is expected to grow, management will increasingly demand concrete evidence of its financial returns

25/08/2025

🚨 Leaders shaping mobility, enterprise services, and government innovation are coming to HERE Directions Bangkok 2025.

🎙 Speaker Spotlight:
• Pras Ganesh – Driving people & business transformation at Toyota Motor Asia
• Bart Sweerman – Leading global services & support at HERE Technologies
• Tuan Nguyen – Accelerating government & public sector innovation with AWS

Why attend? Because this forum goes beyond talks, expect real-world use cases, live demos, and peer-to-peer networking with the decision-makers shaping ASEAN’s connected economy.

📅 Sept 5, 2025 | 📍 Park Hyatt Bangkok | 🍸 Networking dinner follows
✨ Organised by HERE Technologies, in collaboration with AWS and e27
🔗 Registration closes soon → https://tally.so/r/wgP41N?channel=SM

25/08/2025

Who will control Southeast Asia’s digital future? Inside Softline Group’s bold plan for tech sovereignty and smarter growth. Learn more 👉 https://loom.ly/sDjBj9c

With new offices in Indonesia and Vietnam, Softline Group is helping Southeast Asia tackle digital transformation, cybersecurity, and tech sovereignty, one localized solution at a time.

22/08/2025

🌐 Thailand’s next chapter of transformation starts here—are you in the room?

At HERE Directions Bangkok 2025, join an exclusive circle of senior leaders exploring how AI, location intelligence, and digital ecosystems are reshaping automotive, logistics, telco, FMCG, and government operations.

Featuring:
• Tuan Nguyen (AWS) – Public sector partnerships across APAC
• Pras Ganesh (Toyota Motor Asia) – Business transformation in mobility
• Bart Sweerman (HERE Technologies) – Driving enterprise-wide innovation

📍 Park Hyatt Bangkok | 📅 Sept 5, 2025 | ⏰ 2–6 PM
✨ Hosted by HERE Technologies, in collaboration with AWS and e27

⚠️ Registration closing soon—secure your place now: https://loom.ly/gKngb4I

22/08/2025

Compliance isn’t just legal—Settlemint proves it’s architectural. 🔒 Find out how blockchain-ready stacks keep growth and governance in sync across SEA’s patchwork rules.

Story here → https://loom.ly/4mPAp5U

📜

Too many startups in SEA are racing to the top with brittle tech foundations. If you want to scale, your stack isn’t just a technical decision, it’s a business one.

22/08/2025

🌏 Share your expertise with the e27 community!

We’re inviting experienced professionals, founders, and ecosystem builders to take part in e27’s events and programs.

Simply head to 👉 https://e27.co/user/edit/ → Opportunities, and let us know if you’re interested in:

• Speaking at Echelon or Flux
• Judging the TOP100 Startups
• Mentoring startups
• Facilitating roundtables

By joining, you’ll gain access to exclusive e27 community events, expand your network with founders and investors across Asia, and have the opportunity to showcase your expertise on a regional stage.



Let’s shape the future of innovation together! 🚀

22/08/2025

No entry fee. Travel covered. 🎤

Founders shortlisted will get help getting to London plus mentorship from seasoned investors and advisors. The only thing missing from this pitch stage is you.

✈️ Travel support. 💡 Expert guidance. 📍 London.
👉 Apply today: https://loom.ly/E4h3gYg

22/08/2025

Our series on the Verizon CX Annual Insights Report 2025 continues. This third article focuses on why the human element in customer experience still matters more than ever, even as AI adoption accelerates.

Read the full article here: https://e27.co/88-of-consumers-favour-human-agents-ai-alone-fails-to-deliver-cx-satisfaction-20250818/

Key insights from the report:

Consumers clearly prefer humans: 88% are satisfied with interactions involving human agents, compared to 60% for AI-only interactions.

Biggest frustration: 47% of consumers cite the inability to reach a live agent during automated interactions.

Hybrid is the future: 44% of companies plan to split investments between AI and human-driven CX improvements, acknowledging the need for balance.

Upskilling matters: Businesses are training staff to handle chatbot complaints, data privacy concerns, and to work alongside AI effectively.

Employee buy-in is key: Transparency about AI’s role reduces scepticism and builds excitement for collaboration.

The message is clear: AI can boost efficiency, but empathy and trust come from people. Companies that combine automation with empowered, well-trained human agents will be best placed to deliver CX that truly satisfies.

Verizon’s 2025 CX Report shows 88% of consumers prefer human agents over AI, highlighting empathy’s irreplaceable role in customer satisfaction.

22/08/2025

📣 STARTUP OF THE WEEK

Data Copilot: Turning Mountains of Data into Clear Decisions

Meet Data Copilot by IotaJ on e27: https://e27.co/startups/iotaj-sdn-bhd/

In today’s world, businesses are drowning in data, but more data doesn’t always mean better decisions. Without the right tools, it can actually lead to confusion and inefficiency. Data Copilot is solving this by fully automating the end-to-end data science process. By connecting multiple data sources and interacting in natural language, companies can instantly generate advanced models—like forecasting, churn prediction, and more. The result: faster, smarter, and more cost-effective decisions across any industry.

What started as a spontaneous call between co-founders Ali Javed and Qaim Hassan A. —“Pack your bags, we’re going to Malaysia”—quickly turned into a startup with serious traction. In just three months, Data Copilot was born. Beyond building AI tools, the team thrives on outdoor adventures like trekking, hiking, and mountain biking, bringing the same grit and perseverance from the trails into their startup journey. Like their chosen spirit animal, the octopus, they’re quick, adaptable, and capable of handling multiple challenges at once.

That mindset is already paying off. After securing funding from Antler, Data Copilot landed its first client in just seven months—Bahria Town, the largest private property realtor in Asia. They’ve since continued building momentum and are now in talks to run four POCs with large enterprises. For a company still at the start of its climb, the view from here already looks promising.

Get featured on e27 like IotaJ—create your profile today https://e27.co/startupprofile and showcase your milestones to the community https://e27.co/milestone/post/

22/08/2025

🔥 Hong Kong founders, don’t miss this!

We’re bringing a masterclass for entrepreneurs right to the heart of Hong Kong.
In partnership with Aspire & Osome and supported by e27, this isn’t another generic talk — it’s hands-on, interactive, and built to help you:
✅ Simplify compliance from day one
✅ Master finance tools investors actually care about
✅ Build smarter systems so you can scale faster

📅 25 September 2025 | 6:30 PM
📍 Garage Society Wan Chai, Hong Kong

🎁 Bonus for attendees: Exclusive Supercharge Promo — register your company, get a multi-currency account, and claim up to HK$4,950 cashback.

👉 Secure your spot now: https://loom.ly/qsyq2-I

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Hong Kong is a launchpad for entrepreneurs, but hidden roadblocks can stall your growth before you even take off. That’s why Aspire and Osome, in partnership…