Techtalk.travel

12/09/2025

Tech Should Elevate Hospitality. Not Replace It

Mobile and virtual check-in can be a game-changer for hotels, but it shouldn’t come at the cost of genuine hospitality.

In our latest article, we share practical strategies for rolling out digital check-in while keeping guest experience front and centre:

👋 Stay human: Keep staff on-site for reassurance and support

🔑 Offer options: Let guests choose between digital or in-person check-in

⚡ Be ready for hiccups: Have quick recovery processes when tech fails

🧪 Start small: Pilot in one property or guest segment before scaling

🎯 Stay focused: Make sure tech decisions serve your business goals

💬 Technology is here to elevate hospitality, not replace it.

What do you think, should hotels always keep a front desk presence?

👉 Read the full article here: https://techtalk.travel/post/checking-hotel-without-front-desk

03/09/2025

🌏✨ Singapore is leading the way in redefining hotel technology and the future of jobs in hospitality. From automation to AI, the city-state is setting a new benchmark for innovation that other markets can draw inspiration from.

Discover how Singapore is transforming the hotel industry and what it means for hoteliers worldwide 👉

https://techtalk.travel/post/how-singapore-redefining-hotel-technology-and-jobs

18/09/2024

Our partner Shiji Group is making an exciting announcement. If you're a hotelier, check this out. 🚀

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03/06/2024

✨ Discover insights from one of the top minds in hospitality! Join us for an exclusive interview with Mark Fancourt, founder of TRAVHOTECH and industry leader with over two decades of experience in roles like COO, CIO, and Managing Director. 📈

In this candid, unscripted discussion with André, Mark delves into his career journey, industry insights, and the future of hotel technology. This is a must-watch for anyone passionate about hospitality and tech innovations. 🎥🏨

📺 Watch now: https://www.youtube.com/watch?v=gexHZ8Rw73M

⏰ Timestamps:
00:00 - 17:17 - The Early Years - Career Path and Learnings.
17:18 - 19:22 - Starting TRAVHOTECH.
19:23 - 22:18 - Motivations.
22:19 - 24:11 - Frustrations About Our Industry.
24:12 - 25:31 - Changing The Paradigm.
25:32 - 28:39 - Right Technology For The Hotel and Customer.
28:40 - 31:02 - Where Are We Going Wrong?
31:27 - 34:13 - Education - Cohesion - Disparate Technology.
34:14 - 38:24 - Hospitality - Why It's So Special.
38:25 - 43:24 - The TRAVHOTECH Difference.
43:25 - 53:56 - Single Platforms / Marketplaces.
53:57 - 55:12 - Dining Operations And Technology.
55:13 - 57:22 - Alignment Of Technology.
57:23 - 59:44 - Technology Ecosystems For Business Functions

Want to be featured in our "Unscripted" series? Reach out to André at [email protected].

27/02/2024

Calling our community of hotel and travel-tech enthusiasts!

Version 04 of our Hotel & Travel Technology Timeline is fast approaching.

We’re back with our annual update of the most comprehensive infographic on the history of Hotel & Travel Technology.

Together with

and

, we set out to map the evolutionary timeline of hotel and travel technology from the onset of the Industrial Revolution to modern day.

From the humble emergence of hotel indoor plumbing, the opening of the first travel agency, the introduction of in-room telephones to modern corporate acquisitions and technology integrations featuring cutting-edge AI, VR, and process automation software

This timeline is free for the industry.

But it is a work in progress! With 2023 now well behind us, we invite you to reflect on recent key developments and share your insight with us.

How to contribute:

👉Download a FREE copy on https://techtalk.travel/post/history-hotel-travel-technology-infographic
👉Take a critical look 🔎
👉Feel something is missing or could be added? 🤔 We want to hear from you!
👉Let us know your insights via the submission form, linked in the comments below.

Timeline visualising the evolution of hospitalityl and travel technology from 1760 until today, co-created by techtalk.travel, Shiji Group & Hotelschool The Hague. Version 02 l 2022

30/11/2023

👉 https://chat.openai.com/g/g-0L6f7dIOj-techtalk-travel-gpt

Our new GPT is a go-to online resource for the latest in hotel and travel technology. Sourced from our archive of content, access a wealth of information on tech trends, operations, and innovations that are reshaping the hospitality industry.

🌐 Unlock Insights in Hospitality Tech! A valuable resource for information and insights in the field of hotel and travel technology

09/11/2023

Press Release: OTA Insight is now Lighthouse!

https://bit.ly/40usMga

OTA Insight, the global leader in cloud-based market intelligence for the travel & and hospitality industry, has rebranded to Lighthouse.

Lighthouse:
- A single, powerful platform for 65,000+ hotels in 185 countries
- Enhanced data intelligence covering 19M+ short-term rental properties
- Streamlined tools for market and rate insights, benchmarking, and more

Discover how Lighthouse is leading the way in actionable market intelligence.

20/10/2023

How does connecting your CRS with improve the targeting of marketing campaigns & what advantages do hotels gain from integrating their reservation system with Google ads?

Check this latest article from our friends at Cendyn for answers, written by Allard Jan Alfrink.

https://www.techtalk.travel/post/article-clicks-reservations

05/09/2023

🌟 Explore the Evolution of Hotel and Travel Technology! 🌟

Have you ever wondered how technology has transformed the hotel and travel industry over the years? From innovations during the Industrial Revolution to the digital solutions of today, our new infographic provides a captivating timeline that starts as early as 1760.

What's fascinating is how crises over the last 100 years have often been the catalysts for groundbreaking innovations. Isn't it amazing how challenges can lead to monumental shifts in how we do things?

Don't miss out! Download the infographic and dive into the rich history of hotel and travel technology. 👇
https://www.techtalk.travel/post/history-hotel-travel-technology-infographic

04/09/2023

"Supercharge Your Hotel's Digital Marketing with Your CRM Data," is now on - www.techtalk.travel

Authored by Tina Markowitz, Vice President of Digital Marketing Media & Analytics, Cendyn, the article provides in-depth insights into:

👉 How to organize your CRM for clarity and effectiveness
👉 Secrets of data segmentation: Decode the "guest print"
👉 Benefits of Marketing Automation
👉 Leveraging Lookalike Audiences
👉 Developing dynamic campaigns for upselling and retargeting
👉 Utilizing AI for ultra-personalization

📈 By putting your CRM at the core of your marketing initiatives, you'll not only create a personalized experience for your guests but also maximize ROI and profitability for your hotel.

Special thanks to Tina and Cendyn for this month's contribution. 🙏🏼



https://www.techtalk.travel/post/article-first-parity-data-digital-marketing

Leveraging First-Party Data in Hotels' Digital Marketing Strategies First-party data refers to the information collected directly from customers by businesses, providing detailed and accurate insights into consumer behaviour, preferences, and interests. In the hospitality industry, especially for ho...

26/07/2023

🎥 Benchmarking in revenue management, for independent hotels and lodging operators.

👋 Featuring: Monica Xuereb, Chris Baniewicz, and André Baljeu.

Watch the full video on Techtalk.travel.

25/07/2023

🎙 Podcast time! Tune in to this conversation about Pricing, featuring Caroline Lebourg Wirth, Fabian Bartnick, and techtalk.travel's André Baljeu. Thanks also to Remko West for the contribution.

Listen in full, for free, here: https://loom.ly/ev1LmkE

How can you maximise profit for your hotel business? Find out all about pricing strategy basics and what to look out for in pricing and business intelligence tools.