22/06/2025
“𝘏𝘰𝘸 𝘸𝘰𝘶𝘭𝘥 𝘺𝘰𝘶 𝘤𝘩𝘰𝘰𝘴𝘦 𝘢 𝘱𝘳𝘪𝘷𝘢𝘵𝘦 𝘥𝘰𝘤𝘵𝘰𝘳 𝘰𝘳 𝘢 𝘱𝘳𝘪𝘷𝘢𝘵𝘦 𝘥𝘦𝘯𝘵𝘪𝘴𝘵?”, I asked around in a room full of entrepreneurs over 40.
Most of them have had experience of choosing a private care provider for themselves or others, and here’s what I found through these conversations:
1) Everyone I spoke with, in one way or another, said:
- “𝘠𝘰𝘶 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘧𝘦𝘦𝘭 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘵𝘳𝘶𝘴𝘵 𝘵𝘩𝘦𝘮”
- “𝘠𝘰𝘶 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘧𝘦𝘦𝘭 𝘵𝘩𝘦 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯”
- "𝘠𝘰𝘶 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘴𝘦𝘦 𝘵𝘩𝘦𝘪𝘳 𝘱𝘩𝘰𝘵𝘰", "𝘷𝘪𝘥𝘦𝘰 𝘸𝘰𝘶𝘭𝘥 𝘣𝘦 𝘦𝘷𝘦𝘯 𝘣𝘦𝘵𝘵𝘦𝘳".
2) When needing a private doctor or private dentist, they start their search “looking online” and/or “asking around”.
3) When looking online, most of them google-search for specialists who are local, along the lines of “Best [laser eye surgeon] in [London]”.
4) Once they’ve found 2-3 websites that “look relevant”, or they’ve received recommendations from others, they evaluate individual websites:
🔎 They look for clues that the clinician is competent:
👍 Credentials and academic achievements (however, several people admitted that they don’t always know what these actually mean)
👍 Mention of training or educating other clinicians
👍 For surgical and procedure-based specialties, some patients go as far as checking “success rates”, although – by self-admission – they tend to trust what is written on the provider’s website rather than seeking to verify in other ways
🔎 They look for clues that the clinician is “nice” and personable:
👍 Patient testimonials, especially 𝘃𝗶𝗱𝗲𝗼 𝘁𝗲𝘀𝘁𝗶𝗺𝗼𝗻𝗶𝗮𝗹𝘀 (e.g. quote: “𝘐𝘧 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘱𝘢𝘵𝘪𝘦𝘯𝘵 𝘸𝘦𝘯𝘵 𝘪𝘯𝘵𝘰 𝘵𝘩𝘦 𝘩𝘢𝘴𝘴𝘭𝘦 𝘰𝘧 𝘥𝘰𝘪𝘯𝘨 𝘢 𝘷𝘪𝘥𝘦𝘰 𝘵𝘦𝘴𝘵𝘪𝘮𝘰𝘯𝘪𝘢𝘭, 𝘵𝘩𝘢𝘵 𝙢𝙪𝙨𝙩 𝘣𝘦 𝘢 𝘨𝘰𝘰𝘥 𝘥𝘰𝘤𝘵𝘰𝘳!”)
👍 Google reviews and Trustpilot were also mentioned.
🔎 They look for honestly and openness:
👍 Pricing structure is clearly explained on the website
🔎 They look for clues that the clinician is relatable:
👍 If there is a story on the website that gives an idea why they do what they do
👍 𝗩𝗶𝗱𝗲𝗼𝘀 featuring this clinician explaining things, so that “𝘺𝘰𝘶 𝘤𝘢𝘯 𝘴𝘦𝘦 𝘵𝘩𝘦𝘪𝘳 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘵𝘺𝘭𝘦”, or “𝘺𝘰𝘶 𝘤𝘢𝘯 𝘨𝘦𝘵 𝘢 𝘧𝘦𝘦𝘭 𝘧𝘰𝘳 𝘵𝘩𝘦𝘪𝘳 𝘦𝘯𝘦𝘳𝘨𝘺, 𝘢𝘱𝘱𝘳𝘰𝘢𝘤𝘩 𝘢𝘯𝘥 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭𝘪𝘵𝘺”
👍 Mention of charitable or voluntary work, especially if linked to healthcare
5) Everyone agreed that – all else being equal and websites being roughly the same, or “𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘥𝘰𝘯’𝘵 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘳𝘦𝘥𝘦𝘯𝘵𝘪𝘢𝘭𝘴 𝘮𝘦𝘢𝘯” - seeing a doctor or dentist on 𝘃𝗶𝗱𝗲𝗼, as well as watching 𝘃𝗶𝗱𝗲𝗼 𝘁𝗲𝘀𝘁𝗶𝗺𝗼𝗻𝗶𝗮𝗹𝘀 from other patients, would help them make a more informed and faster decision.
Help patients to choose you.
FYI - I'm running a webinar on 16th July 2025 to help clinicians in private practice decide whether YouTube could be the new superpower for private practice. Registration link in comments. 👇