30/07/2026
Conversational AI & Customer Experience Summit Europe 2026 β AI-Powered CX in Munich
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Dates: 28β29 October 2026
π Location: H4 Hotel MΓΌnchen Messe, Munich, Germany
Conversational AI & Customer Experience Summit Europe 2026 will return to Munich for its 5th annual edition, bringing together senior decision-makers, executives, AI practitioners, customer experience leaders, technology innovators, investors, and solution providers. The summit will focus on how Conversational AI, Agentic AI, Generative AI, Voice AI, and intelligent automation are redefining customer engagement, operational excellence, and enterprise transformation. As organisations across industries scale AI adoption, the event will provide a platform for practical insight, peer exchange, and business development. Attendees will explore how AI is being used to personalise customer journeys, automate support operations, improve productivity, enhance business outcomes, and build trusted digital experiences.
Why Attend:
β’ Connect with C-level executives, CX leaders, AI practitioners, and technology providers
β’ Explore Conversational AI, Agentic AI, Generative AI, Voice AI, and automation
β’ Learn how enterprises are transforming contact centres and customer service
β’ Discuss responsible AI, governance, trust, analytics, and hyper-personalisation
β’ Join keynotes, panels, fireside chats, case studies, exhibitions, and networking formats
The agenda will cover AI-powered contact centres, intelligent virtual assistants, omnichannel customer experience, autonomous customer journeys, enterprise innovation, and AI adoption across banking, insurance, retail, healthcare, telecommunications, travel, manufacturing, utilities, the public sector, and technology.
All details are available on our website β https://allconfsbot.website/article/8282
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