21/07/2025
LOOK: AI-AI DELAS ALAS URGES COFFEE CHAIN TO MAKE ‘NO PETS’ SIGNAGE MORE VISIBLE AFTER RAINY DAY INCIDENT
Veteran actress Ai-Ai delas Alas took to Facebook on Saturday, July 19, to share her experience at a local Starbucks branch, where she and her small dog were asked to leave due to the café’s “no pets allowed” policy — which she says was not clearly posted.
Delas Alas explained she had already placed her order and stayed for about 20–30 minutes before a staff member reminded her of the rule. “By then, it had started raining outside, making it uncomfortable and inconvenient to leave,” she wrote.
While she respects the pet policy, the actress appealed for more visible signage, suggesting notices at entrances that clearly say “No Pets Allowed (Except Service Animals)” to avoid confusion and help both pet owners and staff.
“If I had been aware of the restriction from the start, I would have chosen a different establishment that accommodates pet owners, especially during inclement weather,” she added.
Delas Alas emphasized that her post is not a complaint, but a constructive suggestion to improve customer experience.
As of now, Starbucks Philippines has yet to issue an official response.