09/01/2026
📢 Call for Papers: International Journal of Service Excellence (IJSE)
The International Journal of Service Excellence (IJSE) is now inviting submissions for its upcoming special issue on "Service Quality in the Age of Artificial Intelligence". We welcome high-quality original research articles and review papers that advance theory and practice in service excellence across industries and sectors.
We encourage contributions on topics including:
- AI-enabled personalization and its impact on customer experience
- Intelligent systems for monitoring and improving service quality
- Ethical, cultural, and trust-related challenges in AI-mediated services
- Human–AI collaboration in service delivery
- Service recovery and complaint handling in AI-enabled environments
- Organizational change and adaptation during AI adoption
- Predictive analytics and automation effects on customer satisfaction
- Future directions of service quality metrics in the AI era
Submission Deadline: 10 February 2026
Publish your work in a free-to-publish, peer-reviewed, open-access journal dedicated to advancing service research and supporting the global academic community.
Learn more and submit your paper >> https://kneopen.com/journalpage/ijse-call-for-papers/