
30/07/2025
In today’s world of rising operational complexity, AI isn’t a replacement, it’s a partner.
Meet Nishan Silva, Regional GM of Accor () Dubai & Emirates North, and discover how Accor’s AI‑powered automation ecosystem is transforming how hotels operate across the region:
•Centralising repetitive tasks like HR workflows and compliance tracking
•Freeing teams to focus on guest connections and operational excellence
•Blending scalability through shared services with local soul at each property 
It’s not about replacing human intuition, it’s about empowering it.
Because in hospitality, emotion still leads the experience.
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