20/12/2025
Something happened recently that stopped me in my tracks.
A founder I work closely with received a letter in the mail from someone they had never met. Inside was a request to commission something deeply personal and high-stakes. No meeting. No call. No pricing discussion.
Six months earlier, that would not have happened.
What changed wasn’t persuasion or positioning. It was familiarity. Using a narrative engine, we consistently showed the same person, the same standards, and the same way of working across multiple channels. Social. Email. Radio. Television.
Not as advertising. As presence.
Over time, the work became recognisable. People understood how decisions were made. They felt confident in what the process would be like before ever reaching out.
By the time that letter arrived, the decision had already been made. The job was won without a conversation because the story had already answered the questions that matter.
This is the part most businesses miss.
Storytelling isn’t content. It’s infrastructure. When it’s built properly, it removes risk before money is ever discussed.
That’s when growth stops feeling heavy.
Not because you’re pushing harder, but because trust arrives before the conversation ever begins.