19/04/2019
Facebook Changing Tack
"In case you missed it, in a single blog post last month Mark Zuckerberg quietly upended the world of social media. Gone (or nearly so) is the quaint idea of social media as a public broadcast channel or "town square" — a way for anyone to reach a mass audience, start a dialogue and change the world. It was an inspiring vision, to be sure, but one undone by trolls and data mining, invasive ads, Russian interference and addictive algorithms.
The big takeaway for brands is that the rules, both written and unwritten, of social media are changing. The viral, broadcast model — filled with catchy posts, likes and comments, and big followings — is being replaced by a more personal and more earnest vision of social connection. These changes won’t happen overnight, but companies hoping to keep pace need to begin adjusting their strategies now to account for a post-social, messaging-based future. But as much as some things change, others stay the same. Engaging content, personal attention and the ability to deliver real value to users will be just as important as ever, if not more so, in the years ahead.
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