The Home Service Fight

09/21/2026

Are you trying to sell harder when you should be building more trust?

In Episode #106 of The Home Service Fight, Allan Ferguson sits down with relationship marketing expert Kevin Knebl to unpack why the best salespeople listen more than they talk—and how the Know, Like & Trust formula can help you win more customers without feeling salesy.

If you want to build stronger relationships, create more referrals and close more sales, this episode is worth watching!

🔥 Watch Episode #106 now and discover why trust closes more sales than pressure:
https://youtu.be/91DL8Pok-bc

09/14/2026

Are you charging enough to make your trade business profitable?

In Episode 105 of The Home Service Fight, Allan Ferguson and David Weller from Flat Rate Tradie unpack why charging hourly could be costing your business money, and how flat-rate pricing can give your team more confidence on every job.

If you’re still charging by the hour, this is one episode you can’t afford to miss!

🔥 Watch Episode #105 now and find out whether your pricing is holding your business back:
https://youtu.be/QDg0ZybXmwQ

08/04/2026

07/31/2026

How much money is sitting untouched in your customer database? 👀

In Episode 104 of The Home Service Fight, Allan Ferguson sits down with Taylor Rooney, founder of Service Core, to reveal why constantly chasing new leads could be costing your home service business more than you realise.

They unpack:
✅ Why job management software isn’t a true CRM
✅ How to stop leads and unsold quotes slipping away
✅ Automating follow-ups, reviews and recurring services
✅ Tracking where your most profitable customers come from

If you want to convert more opportunities, generate repeat work and stop leaving money on the table, don’t miss this episode.

🎧 Watch now: https://servicesuccessnetwork.com/home-service-fight

Learn more about Service Core: https://servicecore.com.au/

07/31/2026

After more than 100 episodes, it's time for the next chapter.

Pipeline to Profitability is evolving into The Home Service Fight.

Why the change?

Because today's home service business owners are fighting different battles than ever before. The fight for great people. The fight for better systems. The fight for profitability. The fight for time. The fight to build a business that doesn't run you.

The mission hasn't changed. We're still committed to bringing you practical strategies, real conversations, and lessons from business owners and industry leaders who are in the trenches every day.

The only difference? The conversations are getting even bigger.

And no, we're not starting from scratch.

Episode 104 is coming soon, kicking off the next chapter of the podcast with fresh guests, real stories, and practical takeaways you can apply in your business.

If you've been with us since Pipeline to Profitability, thank you. We can't wait to share what's next.

Welcome to The Home Service Fight.

While you're waiting for Episode 104, check out everything we're building to help home service businesses grow at Service Success Network.

Learn more: https://servicesuccessnetwork.com/

02/04/2025

How I turned my business around

I completely turned around my home service business by mastering my numbers.

Before, I was struggling to match the right technicians to jobs, had no visibility of performance metrics, and wasn't capitalising on the highest value opportunities.

I…

1. Implemented a preset system to predetermine call values and match the right technicians to the right jobs

2. Set up tracking for key sales metrics across different divisions (drains, maintenance, hot water services)

3. Created clear visibility of profit centers and performance metrics for better decision-making

Ultimately, increasing profitability, significantly enhanced customer satisfaction, and established my business as an industry expert by ensuring customers received top notch service from confident, skilled technicians.

If you'd like help implementing these same sales metrics tracking systems in your home service business, comment with the word "NUMBERS" now.

02/03/2025

Do you know your numbers?

Most home service business owners don’t know their numbers.

This is a huge mistake because these business owners don’t know which services generate the most revenue, how their technicians are performing, or what the best next decisions to make are.

The consequence is less clarity, missed sales opportunities, decreased customer satisfaction, and money left on the table.

Instead, you should be tracking your sales metrics every day for each of your technicians.

The result will be higher average tickets, increased customer satisfaction, and maximised revenue from every call.

So start tracking your numbers.

If you want to get the whole system for tracking your sales performance metrics, comment "NUMBERS" now.

01/10/2025

Your Customers Hate This

Customers don’t want a sales pitch—they want to feel heard.

Yet, your technicians are probably doing the opposite—rushing their service calls and not hearing your customers out.

We want to help you solve that on January 16th.

Because we’re hosting a workshop for our private clients, and we want to invite you for free.

Here’s what we’ll cover:

Slowing down calls to build trust with your customers.

How to use active listening and ask better questions.

Why you should be using an SOP that’s easy to use and proven to work.

Interested in joining us?

Click the link in the first comment below.

12/20/2024

March Workshop

Are you thinking of joining us at Successful Technician Intensive in Brisbane next year?

12/18/2024

Your Invitation

Here's what we're doing with the Successful Technician Intensive Intensive on March 7th 2025…

I'm going to spend a full day with a small group of plumbing business owners and their technicians, installing 3 client-getting systems into your coaching business.

See, we grow simple, scalable coaching programs, with these 3 systems:

1. The Profit System to double, even triple your profit per job without getting undercut.
2. The Sales System to win more of the jobs you or your technicians attend without price haggling.
3. The Team System to create a culture where exceptional service and work ethic thrives.

I've got a complete system I go through with my clients over our first 90 days together — and instead of spending a quarter, I want to cut your learning curve and spend a full day together, giving you the complete blueprint to a high 6 or 7 figure (even 8 figure) plumbing business.

It's in Brisbane on March 7th.

Because this is a hands-on in person event, not an online event, we are limited to 30 seats.

So, if you're…

- A residential plumbing business owner who already has a few technicians,
- And you want to add $30-70k a month in the next 90 days,
- You will participate fully in the workshop,
.. you can join us in Brisbane on March 7th live and in person for our hands-on event.

It looks like it's going to fill up soon (We prelaunched to our clients and have already sold 11 seats), so I just need to know if you'd like me to save you a spot for now…

Just click the link in the first comment to speak with a member of our team to see if you qualify.