Insurance Business Australia

01/12/2025

Global insurers are racing to embed agentic AI at the core of their operations.

Tim Kane, Head of Retail at Zurich Australia & New Zealand, outlines why insurers are moving beyond edge pilots—citing deployments like Allianz’s Project Nemo—and how agentic agents could transform underwriting, claims, and distribution while demanding strong governance and people strategies.

The industry is moving towards widespread adoption of sophisticated AI agents that talk to customers

01/12/2025

The Insurance Council of Australia (ICA) has submitted a reform agenda to the Council of Financial Regulators (CFR), urging action on compliance burden that the organisation claims is constraining industry productivity and increasing costs for consumers.

Submission identifies three priority areas for consideration

01/12/2025

Industry leaders including Richard Crawford of Community Broker Network, Michael Lewis of CFC Underwriting, and Colin Fagen of Blue Zebra Insurance warn that automation is eroding mentorship and training pathways, threatening the transfer of expertise that underpins advisory quality and client trust.

Artificial intelligence is reshaping the insurance industry with hidden costs, including the risk of destroying training pathways

30/11/2025

The Insurance Council of Australia (ICA) has released a series of recommendations for residents affected by the hailstorms that struck Southeast Queensland and parts of Northern New South Wales.

Guidance issued after Insurance Catastrophe declaration

29/11/2025

A strong earthquake north-west of Anchorage on Thanksgiving morning has prompted fresh attention from insurers and emergency agencies, with the U.S. Geological Survey warning that damaging aftershocks remain a distinct possibility in the days ahead.

Thanksgiving quake cracks highways in highly underinsured area

29/11/2025

NRMA Insurance strengthens collision repair workforce through new partnership!

The insurer has joined forces with the Australian Collision Industry Alliance (ACIA) to tackle a nationwide shortage of 40,000 technicians, with David Wilkes of NRMA Insurance and Paul McMartin of SAPE Group highlighting the need to attract and train talent for increasingly complex vehicle repairs.

Collision repairs growing more complex as vehicles evolve technologically

28/11/2025

China Taiping Insurance is coming under renewed attention after its role as an underwriter on a Hong Kong housing estate was revealed during the city’s worst fire disaster in more than 60 years.

Hundreds still missing, three arrested as towering inferno hits one of Asia's most vibrant cities

28/11/2025

Anthony Pagano, head of distribution at Vero, says recognition like the Insurer of the Year 2025 validates trust, reliability, and excellence — proving to brokers and clients that insurers are serious about protecting communities and delivering outcomes.

Industry awards are more than internal celebrations - they're powerful tools that can reshape how Australians view and trust their insurers

28/11/2025

🚨 Final 24 hours to enter the 2026!

Submit your nomination by 28 November and position your organisation for industry recognition at Doltone House Darling Island on 1 May.

https://hubs.ly/Q03TvbtG0

28/11/2025

United Risk marked its two-year milestone since its formation in 2023 by announcing key executive appointments and leadership promotions.

27/11/2025

The Australian Securities and Investments Commission (ASIC) has signalled its intention to overhaul 18 regulatory instruments that currently grant relief from various provisions of the Corporations Act 2001, with particular focus on takeover proceedings, capital raising transactions, and financial product distribution.

Modernisation brings clearer accessibility and updated regulatory terminology standards

27/11/2025

Suncorp has shifted swiftly into disaster-response mode following a series of violent supercell storms that carved a path through southeast Queensland and parts of northern New South Wales, leaving thousands of properties and vehicles damaged across a broad swathe of the region.

Insurer says it has already been hit by 10,000 claims, reached reinsurance maximum event retention