03/02/2024
Hello Fiverr Seller, keep these massage template in your collection. These will help you to communicate with buyers.
Ready to transform your Fiverr business?
The process of communicating with clients can be tedious, but brings great value. Customers need a lot of reassurance; here’s an outline on how to easily walk them through their journey.
Auto-reply:
Offering a great experience has never been easier.
Start with an overview into your skill set and then seal the deal by discussing the details, explain your package types, and set expectations.
Another option - Many of our top sellers use “Loom” to pre - record their explanation videos (make sure you don’t share personal information on “Loom”), you can learn more in our ToS.
Hello {username}!
My name is [Your Name], and I’m excited for the opportunity to help you achieve your goals. I am a {insert specialization}, and am passionate about what I offer here on Fiverr.
In case this is your first time hiring a freelancer for {insert , here are a few educational resources to learn more about my work}:
1. {insert link}- {insert explanation}
2. {insert link}- {insert explanation}
I look forward to discussing how we can tailor my skills to meet your goals effectively! I have ZZZ package types, which you can check out and decide which suits you best. Feel free to get started by sharing any information relevant to your business or need with me here.
Please note that I usually work X-X [time zone], and will likely respond during this window.
Name
Answering the customer’s first message:
Since they still need to finalize their order, a great first impression is important.
Transparency is the key to avoiding surprises and setting mutual expectations. Any additional work should be mentioned before delivery so the buyer is aware of it, however if it is not something that will affect the delivery itself, we suggest mentioning it in the delivery message.
Avoid slang or terms of endearment as they may be perceived as unprofessional (like “dear” or “bro”). Instead, use the buyer's name or username.
We recommend making sure the response matches the original message. Quick responses that are unrelated to the content can create a less personal and sometimes negative experience.
Hello {username}!
Your journey is starting, and I’m excited to help it succeed.
Once we’ve agreed upon terms (package, timeline, all assets required, etc.) and your order is placed, I’ll get started right away with {first step in your work process}. If you would like, we can start by scheduling an online meeting. It usually takes me x-x to complete and submit my best results.
Please be mindful that the more information you share with me the better I meet your needs, so- talk away. After your order has been placed, changes may incur an additional fee and/or affect the deadline. Afterwards, I’ll provide a detailed overview of the entire process.
Don't hesitate to reach out if you have questions or want to discuss your expectations further. I am here to assist you every step of the way.
Looking forward to working together!
Name
First message after placing the order:
Ensure the customer knows they’re in good hands by walking them through the next steps.
Keep in mind that not all customers have worked with Fiverr before, and the more information you give a buyer, the more comfortable they’ll feel with the order process.
Hello {username}!
Thank you for your order! It's in my Fiverr queue now, and will be delivered as soon as possible.
What to expect?
-{delivery item}. (by X Date)
-{delivery item}. (by X Date, depends on my check in during the process- I will send you my progress in X days and I look forward to a response within a X day time frame to make sure I make it to our deadline in time)
What do I need from you at this point?
Availability for a mid-journey check-in to make sure I am going in the right direction. Also, please let me know [insert any more needs of availability from the buyer to make sure they are aware of how many times you might need to pop wow during the process]
I look forward to working with you and discussing your specific needs. If you feel like everything is clear and we are set to go- I’ll get on it.
If you want we can schedule a session to review the process - Please let me know a convenient time for you so that I can arrange it for us. Otherwise - I’ll start working.
If any further questions arise, please feel free to ask me anything.
Sincerely,
Name
Check-in message:
Checking in: this creates the bond beyond!
Show them that personal touch—we recommend reaching out halfway through the work process and updating them on your progress. It is important to keep them informed, especially as keeping them informed can help build trust and provide peace of mind.
Hey {username}!
I’d like to share an update on my progress, and give you the opportunity to review your order and make sure your expectations are met before my final delivery.
So far, I’ve completed these items:
1.
2.
Within X days, I will deliver your order. Please don't hesitate to ask any further questions.
Sincerely,
Name
Final delivery:
Now’s your chance to explain all your hard work and results.
If you really want to take it to the next level, add a video explanation of what you did and how to use it to see even more success. This will give customers a personalized experience, and can increase your chances for a more long-term work relationship. Many of our many top sellers use “Loom” to record their explanation videos but you can use any recording software that you prefer (make sure you don’t share personal information on “Loom”), You can learn more in our ToS. You should use a short and organized message that explains what the buyer ordered and your work process. The purpose of this is to share your revision policies or workflows with clients in an organized, clear manner and to manage client expectations. Making checklists for your buyers is a great way to organize the information and make it easy to understand.
Hello {username}!
I'm excited to share that your order is complete.
I appreciate your patience and valuable guidance during this project. You can watch an overview of my work in this video: [Link].
The video explains the following
1- {delivery item 1}
2- {delivery item 2}
3- {delivery item 3}
4- {delivery item 4}
The related files are available for download:
1- A .zip file ("delivery.zip")
2- A PDF outlining our process, and
3- Another PDF with valuable tips.
I hope this has been detailed and transparent. Should you have any questions or additional modifications/requirements, please let me know via our Fiverr chat. Additionally, I would appreciate feedback about your experience as it’s vital to helping me improve my service.
The standard around revisions in my field is {###XX} needs be.
Feel free to reach out anytime if I can further support your success somehow.
Sincerely,
Name
Extra option: Referral
It was a pleasure working with you. If you or anyone you know would benefit from my help with future projects, please don't hesitate to reach out or refer me.
Extra option: Self-promotion
It was a pleasure working with you and I hope you won’t hesitate to reach out to me if you need any help with future projects. I also have a gig for X that you may find useful. With a better understanding of your vision, I am also happy to offer you a discounted price as a returning customer. I value long term relationships and I am happy to support your success.
Experts tip: What do you do after it's over?
In business, a loyal client base can help bring long-term success.
So how do you get clients to keep coming back for more?
The answer: personal connection. Take the time to understand your clients on a personal level, understand their goals and challenges, and nurture the relationship. Then you're not just another service provider; you become a trusted partner. Small businesses, in particular, treat their ventures with utmost care and appreciate your effort to do the same.
Method A: Share a (free) zoom meeting link (only for eligible sellers), to set up a consultation with the customer, following up on your efforts or exploring more possibilities to work together.
Hello {username}!
I enjoyed our collaboration on this project and appreciate your passion for your work. I would be happy to schedule a consultation this week (my treat!) to discuss the improvements I made and how they might impact your results. If you want we can also explore other ways I can assist you further.
Method B: Suggest their next project. Think you have a great idea you can execute? Pitch it.
Hello {username}!
Now that I know your vision a little better, I was thinking about more things I can help with:
1.
2.
3.
Let me know what you think! I’m here to help.
Method C: Follow up in the chat (after some time). Check in on your results and bring up ideas they may have discussed in the past, emphasizing your familiarity with their needs.
Clients who receive personalized service are more likely to return again and again. So never underestimate the power of a heartfelt check-in; it might just spark a long and fruitful relationship.
Hello {username}! How are you?
It has been a while since we worked together and I was curious to hear how things came about. We worked on: [1,2,3].
I would love to know if and how my contributions have impacted your results and explore other ways I can assist you further.
