10/23/2025
My DoorDash account got deactivated after a customer attacked me — need advice on how to appeal
Hi everyone, I really need some advice or support from other Dashers. My DoorDash account was deactivated today (October 23, 2025) after a really stressful and unfair situation, and I’ve already submitted an appeal to DoorDash Support.
Here’s what happened: I was delivering an order when the customer started sending me a lot of messages through the app, asking me to bring the food directly to her door. I agreed, but she kept messaging non-stop while I was riding my bike, which made me feel uncomfortable and unsafe (I have screenshots of the chat).
When I got near her apartment, I parked my bike and contacted DoorDash Support for help because the situation was getting weird. Suddenly, the customer came out, grabbed me, scratched my neck and shirt, and even tried to take my delivery bag. I was in shock and just tried to protect myself and get away safely. Her phone fell on the ground during the struggle, and I used that moment to leave.
I want to make it very clear: •I never acted aggressively or hurt the customer. •I even contacted DoorDash Support during the incident to report that I felt unsafe.
Now my account has been deactivated, and I feel like I’m being punished for something I didn’t do. I’ve been a responsible and professional Dasher, and this job means a lot to me.
Has anyone experienced something like this before? Any tips on how to get DoorDash to fairly review the case or reactivate my account would mean a lot.
Thanks for reading and for any advice or support you can share 🙏