08/20/2026
Why do we keep the vehicle for the day and not just a set time for appointments?
We have a lot of diagnostic/testing jobs and bigger jobs and vehicles that take a lot of time, focus, and carry over into the next day(s). With having vehicles dropped off for the day, we can get jobs squeezed in every chance a tech has free time in order to complete as much work as possible to get customers in our shop quicker.
We also do a free inspection on every single job when they arrive, so as the job is signed in, it gets a check-in done, then goes to queue for the Inspection (DVI- Digital Vehicle Inspection), then after that, the next available technician gets assigned the job. Our focus is to have all inspections completed first in the mornings, then the advisors can get quotes made, customers called, and parts ordered. Once that is all completed, the repairs can all be started and ideally, completed by 5pm. As mentioned, some larger jobs do carry over into the next work day with confirmation from the customers.
We have a tech or 2 that are prioritized for quicker tasks like oil services and tire changes throughout the day as well.
Due to our processes and clientele, we can not operate on a set time appt basis. It would never work. We do prioritize customers and their needs and requests the best we can. We get you in as quick as possible as well.
We do offer shuttle services, loaner vehicles, and after hours drop-offs and pick-ups to help accommodate our hours and appointment requirements.
The team here at City Centre Automotive has been helping people throughout Grande Prairie, AB, with auto repair and maintenance services since 2003.