03/02/2025
We are excited to share a look into our virtual reality de-escalation training.
VR training has evolved significantly in recent years, but with the latest advancements in AI and machine learning, we can now offer even more powerful and dynamic training experiences. Virtual reality, enhanced by AI, is an exceptional tool for preparing staff to handle a wide range of de-escalation scenarios, providing real-time feedback and adaptive learning to improve communication and conflict resolution skills.
It can focus on developing communication skills to manage tense interactions with distressed or upset customers. Employees will engage with conversational scenarios, practicing techniques for calming individuals and resolving conflicts. It can include empathy, HEAT, or even sales training; all driven by AI interactions that allow for employees to improve their expertise in a gradual skill building environment. Research from a study done on police de-escalation training, demonstrates that de-escalation training can have a significant impact: reducing use-of-force incidents by 28%, decreasing citizen injuries by 26%, and lowering officer injuries by 36%. These results highlight how such training fosters a safer environment for everyone involved. This hands-on approach instilled a sense of empowerment, as staff witnessed the impact of their actions within the virtual environment.
For more information on VR Training and Recruitment development and solutions, contact us today: https://bit.ly/468veKf
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