23/05/2025
Customer service is an important support function for many companies, but at Themo it is an integral part of the core service. The customer experience is built on transparency, effective problem solving and close collaboration with product development.
"We don't want the client to be left in the dark, so we tell them directly what we are doing, why we are doing it and how long it will take. This kind of transparency is one of our main principles. For us, customer service is not just a support service, but a key part of the whole company. Our aim is to ensure that our customers always receive the best possible service - quickly, professionally and transparently,"
Read the full interview with Iiro Karttunen, Customer Success Lead for Customer Service at Themo, on our website, where he opens up to us about what goes behind good customer service and how Themo ensures that customers receive the best possible service.
👉 https://lnkd.in/daRvXq2Z
The interview is also available on our website in Finnish and Norwegian, links to the texts can be found in the comments.