24/08/2025
🔹 Common Banking Interview Questions (with Sample Answers)
1. Tell me about yourself.
• Professional Answer:
“My name is [Name]. I completed my degree in Finance and have internship experience in a commercial bank, where I learned customer service, cash handling, and basic financial operations. I am passionate about the banking sector because it combines customer interaction with financial expertise.”
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2. Why do you want to work in banking?
• Professional Answer:
“I want to work in banking because it offers opportunities to build financial knowledge, help customers achieve their goals, and develop a stable, long-term career in a professional environment.”
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3. What are your strengths that make you suitable for banking?
• Professional Answer:
“I am detail-oriented, disciplined, and skilled in handling numbers. I also have strong communication skills, which are essential for dealing with clients and resolving issues effectively.”
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4. What do you know about our bank?
• Professional Answer:
“Your bank is known for excellent customer service and digital innovation. Recently, I read about your [new initiative/product], and I admire how you are adapting to modern banking needs.”
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5. Difference between a savings account and a current account?
• Answer:
A savings account is mainly for individuals to save money and earn interest, while a current account is used by businesses for frequent transactions, usually without interest.
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6. What is KYC?
• Answer:
KYC means Know Your Customer. It is the process of verifying a customer’s identity using documents like ID proof, address proof, and photographs to prevent fraud and money laundering.
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7. How do banks earn profit?
• Answer:
Banks earn mainly through the difference between the interest they pay on deposits and the interest they charge on loans (Net Interest Margin). They also earn from service charges, ATM fees, investments, and foreign exchange.
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8. What is the difference between NEFT, RTGS, and IMPS?
• Answer:
• NEFT: Transfers money in batches, usually within a few hours.
• RTGS: Real-time gross settlement, used for large-value transactions.
• IMPS: Instant transfer, available 24/7, even on holidays.
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9. What is a cheque vs. a demand draft?
• Answer:
A cheque is issued by the account holder and can bounce if insufficient funds.
A demand draft is prepaid, issued by the bank, and guaranteed not to bounce.
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10. How would you handle an angry customer?
• Professional Answer:
“I would stay calm, listen carefully to their complaint, apologize for the inconvenience, and provide a solution quickly. If needed, I would escalate the matter to a senior officer. Customer satisfaction is always my priority.”
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11. What is CRR and SLR?
• Answer:
• CRR (Cash Reserve Ratio): The percentage of deposits banks must keep with the central bank in cash.
• SLR (Statutory Liquidity Ratio): The percentage of deposits banks must maintain in the form of liquid assets like gold, cash, or approved securities before offering credit.
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12. Difference between debit card and credit card?
• Answer:
A debit card allows you to spend money directly from your bank account.
A credit card allows you to borrow money from the bank, with repayment due later.
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13. How do you stay updated with banking news?
• Professional Answer:
“I regularly read financial newspapers like The Economic Times, follow RBI updates, and track the latest banking developments through official websites and finance blogs.”
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14. What is financial inclusion?
• Answer:
Financial inclusion means providing affordable banking and financial services to every section of society, especially the poor and rural population.
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15. Why should we hire you for this banking job?
• Professional Answer:
“I have strong numerical ability, attention to detail, and excellent customer service skills. I am reliable, trustworthy, and motivated to grow with your bank. I believe I can contribute positively to your team and provide excellent service to customers.”
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