Cecily Lalloo

03/12/2025

𝗬𝗢𝗨𝗥 𝗛𝗢𝗠𝗘. 𝗧𝗛𝗘𝗜𝗥 𝗪𝗢𝗥𝗞𝗣𝗟𝗔𝗖𝗘. is the podcast bringing information to people who directly employ care staff. Listen to 𝗗𝗲𝗯𝗯𝗶𝗲 𝗛𝗼𝗹𝗱𝗲𝗿 𝗕𝗦𝗰 𝗥𝗚𝗡 𝗕𝗔 𝗦𝗖𝗣𝗛𝗡 (𝗢𝗛) in the latest published episode discuss the role of 𝗼𝗰𝗰𝘂𝗽𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗵𝗲𝗮𝗹𝘁𝗵 (OH), how to manage short and long term absence, and where to go for help.

Subscribe to the podcast on , or other platforms. Do you have a relevant topic to share? I’d love you to be my guest in a future episode of 𝗬𝗢𝗨𝗥 𝗛𝗢𝗠𝗘. 𝗧𝗛𝗘𝗜𝗥 𝗪𝗢𝗥𝗞𝗣𝗟𝗔𝗖𝗘. Contact me!







https://open.spotify.com/episode/6191Gbxr2O36p4zHxDSACB?si=L4Ie05c2QlGkkAoS6z_MuQ&t=2841

YOUR HOME. THEIR WORKPLACE. · Episode

02/11/2025

YOUR HOME, THEIR WORKPLACE - Season 2, Episode 7 is published. In this episode, I sit down with Janet Shreeve, Director of Shreeve Care Services, to explore the realities, challenges, and rewards of live-in care — a personalised alternative to care homes that helps people remain in the comfort of their own homes.

Learn about:
• What live-in care means and how it differs from traditional care models

• The benefits of staying at home for both clients and families

• Overcoming common misconceptions and resistance around having a carer live in

• How clients are matched with carers — and why compatibility and companionship
matter

• The process from initial consultation to setting up care with trusted partners

• Managing breaks, shifts, and maintaining healthy work-life balance for carers

• Why awareness and advocacy are key to making live-in care a recognised,
accessible option.

Live-in care is not just about support — it’s about choice, comfort, and connection. Janet
emphasises that the heart of good care lies in trust, respect, and understanding each
person’s individuality.

Listen in for practical insights, warm storytelling, and a behind-the-scenes look at how
live-in care truly transforms lives.

Follow the link to listen to this and other episodes here, or on Spotify, Apple Podcast and other platforms
https://lnkd.in/gUxr-UJi






https://directory.libsyn.com/episode/index/id/38857780

In this episode, host Cecily Lalloo sits down with Janet Shreeve, Director of Shreeve Care Services, to explore the realities, challenges, and rewards of live-in care — a personalised alternative to care homes that helps people remain in the comfort of their own homes. In this episode of YOUR HOME...

23/10/2025

I had the pleasure of chatting with Kate Marston ACIPD of People Support on my podcast YOUR HOME. THEIR WORKPLACE. about the importance of good investigation practice. As a member of a very active HR independent group, I’ve heard from a number of HR professionals who attended Kate’s training course and who highly recommend it. Anyone employing people must know how to manage - if and when there is conflict, or if things ‘go wrong’ - or know who to call on for help.

If you are an individual, a family member, a case manager, who employs or manages care staff in the home, here’s the podcast episode if you’ve not heard it before.

The next episode of YOUR HOME. THEIR WORKPLACE. will be published at the end of next week. Don’t miss my chat with Janet Shreeve specifically about live-in care.

https://directory.libsyn.com/episode/index/id/37622635

In this episode, host Cecily Lalloo is joined by Kate Marston, former Detective Sergeant in the Metropolitan Police and now Founder & CEO of MAST People Support, an HR and investigations consultancy. Kate shares her unique journey from policing to corporate HR and unpacks the complex challenges face...

22/10/2025

People often tell me, “You must have so much patience to do that kind of work.” They say it with a soft voice and a little head tilt. I know they mean it as a compliment, but they’ve got it wrong.

Patience is what you use when you’re waiting in line at the supermarket and the person ahead of you is paying in pennies. Patience is what you summon when your Wi-Fi goes down. Patience is about waiting for something to end.

Support work isn’t about waiting. It’s about being, being present, being responsive, being humble enough to realize that you’re not the main character in someone else’s story.

The idea that good support work is rooted in patience sells both the worker and the person they support short. It makes it sound like we’re enduring something, like the person with a disability is a test of our goodness.

The best support workers I’ve met don’t have halos of patience hovering over their heads. They have skills. They know how to listen beyond words. They notice tiny details, a shift in tone, a glance, a pause... and they adjust. They can turn frustration into collaboration. They know how to make space for someone’s independence without stepping in to “fix” everything.

Patience says, “I’ll wait for you to catch up.”
Good support says, “I’ll walk with you, at your pace, and learn the rhythm of your stride.”

So no, disability support work doesn’t take patience. It takes respect. It takes skill.
..

ID: Image shows a support worker pushing a lady who is sat in her wheelchair. A speech bubble from outside the image reads: You must be so patient! The disabled lady responds by saying: Thank you. Yes I am.

21/10/2025

I’m smiling from ear-to-ear! What author wouldn’t with the review I’ve just seen on the publishers site, lulu.com, of my book “𝗘𝗺𝗽𝗹𝗼𝘆𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝘁𝗮𝗳𝗳 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗛𝗼𝗺𝗲”. If you know anyone who receives direct payments to support care of themselves or a loved one, they may find this book useful…
“𝗔𝗻 𝗶𝗻𝗰𝗿𝗲𝗱𝗶𝗯𝗹𝘆 𝘂𝘀𝗲𝗳𝘂𝗹 𝗮𝗻𝗱 𝘀𝘂𝗰𝗰𝗶𝗻𝗰𝘁 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗳𝗼𝗿 𝗳𝗮𝗺𝗶𝗹𝗶𝗲𝘀 𝗵𝗶𝗿𝗶𝗻𝗴 𝗰𝗮𝗿𝗲𝗿𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗶𝗿 𝗹𝗼𝘃𝗲𝗱 𝗼𝗻𝗲𝘀. 𝗛𝗮𝘃𝗶𝗻𝗴 𝗯𝗲𝗲𝗻 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗺𝘆𝘀𝗲𝗹𝗳, 𝗜 𝗼𝗻𝗹𝘆 𝘄𝗶𝘀𝗵 𝗜’𝗱 𝗵𝗮𝗱 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝘁𝗵𝗶𝘀 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆 𝘄𝗲𝗹𝗹-𝗰𝗿𝗮𝗳𝘁𝗲𝗱 𝗴𝘂𝗶𝗱𝗲 𝗮𝘁 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲. … “

18/10/2025

Do you go on holiday and come back with scenarios in your head that apply to work?

The Hubby and I returned from a lovely holiday in Florida, USA where on my ‘to do list’ was a visit to the Kennedy Space Centre. I remember being enthralled by the space programme from a young age. I remember my excitement whenever there was a programme about the space shuttles on TV. I couldn’t get enough of dreaming that the sky isn’t the limit, there is much more out there to explore. But after the Challenger and Columbia loss of lives, my heart sank and I lost some interest – until my daughter did an interview with people working on the Mars programme.

SPACE SHUTTLE COLUMBIA

If ever there were a lesson for senior management, it is from the horrific experience of the loss of seven astronauts on the return to earth of the Space Shuttle Columbia.

Our one-day visit to the Space Centre was so informative, a fabulous experience. We bought a ticket that took us behind the scenes, deeper into exploring this massive place and learning so much more.

When we returned to my brother and his wife’s home, after our very memorable, and too short visit, we watched the documentary on Columbia – a 4-part series. It was incredibly emotional.

LESSON FOR MANAGEMENT

Why have I said it’s a lesson for senior management, well really, anyone in a management role? It appears that because of NASA’s hierarchical organisation and official reporting channels, those employees at the bottom of the chain, those who were doing their jobs, were not listened to. The chain of command did not make it easy for a subordinate to bring their concerns, even regarding safety, direct to senior managers. Many mistakes are made in organisations, and that’s usually a learning curve. But where life is involved, it is a very difficult way to learn.

There are heart-rendering interviews in the documentary with families of the astronauts who died on this mission. There are interviews with those people who tried to get management to go further to investigate an observed obstacle that appeared to hit the wing of the shuttle and exploded in cloud-like smoke. There are interviews with senior people in NASA (National Aeronautics and Space Administration), interviews with investigators, and with ordinary people in the street.

There have been other space disasters in our quest to land on the Moon and on Mars and send people and objects into space. The documentary on Columbia and other space missions can be seen on many media channels so I won’t go into detail. It’s surely of great importance that we’ve come this far.

What I would say is, from what I’ve seen, any manager can learn a lessons from Columbia, the documentary.

What is the organisation culture? Ask questions of your people. Seek ways to improve organisational culture, communication, management style. Most importantly do not neglect your own personal development.

16/10/2025

Can you imagine having people working in your home 24/7, 365 days a year? Not only do you not have privacy but all your possessions, your conversations, your family life are known and heard by others. Care staff have to abide by privacy rules, but it doesn’t mean that the families feel comfortable having them in their homes. Many years ago one of my clients told me that when she and her husband wanted a private conversation, they went to sit in their car which was parked in their driveway.

Although staff may become “part of the family”, it is not easy when you employ. Businesses train managers to manage people. What training to parents or individuals have when they employ care staff in their homes?

I wrote a book to try to help and have found another great review on Amazon of my book 𝗘𝗺𝗽𝗹𝗼𝘆𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝘁𝗮𝗳𝗳 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗛𝗼𝗺𝗲. Thanks so much to everyone who has reviewed my book, and bought a copy.

You can find 𝗘𝗺𝗽𝗹𝗼𝘆𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝘁𝗮𝗳𝗳 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗛𝗼𝗺𝗲 as a paperback, ebook or on Lulu publishers or Amazon, as well as an Audiobook on Audible.

https://www.lulu.com/shop/cecily-lalloo-and-cecily-lalloo/employing-care-staff-in-your-home/paperback/product-75d44g.html

Image: 2 book reviews found on Amazon

01/10/2025

It’s released, the latest YOUR HOME. THEIR WORKPLACE. podcast episode with Kim Farmer. Kim was a child carer to her older brother and talks candidly and passionately about her experiences. These are Kim’s views. These are Kim’s family dynamics. She knows that each person, each family will be different. We have chuckles at the same time as discussing the serious side of things, including the impact on her children, the next generation of carers.

Listen on Spotify, Apple Podcsst and other platforms.

YOUR HOME. THEIR WORKPLACE. · Episode

07/09/2025

The latest episode of YOUR HOME. THEIR WORKPLACE. is uploaded. Listen to David Robson’s talk with me on Spotify, Apple Podcast, Audible and other platforms. David of Mark Bates Ltd, specialists in disability insurance, talks about the importance of 𝗵𝗼𝗺𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 when you directly employ care staff in your home. It is distinctly different from home insurance.

“... So within that, you've got your personal possessions cover. So let's say, for example, if you've got a carer that's broken, a pottery, some plates or some expensive glass, we can actually pick up that claim for an individual. Going back to, sadly, if someone has to be replaced, if someone has to be dismissed immediately due to gross misconduct or negligence, we can help cover the costs of finding another personal assistant and also getting another personal assistant from maybe a care agency temporarily to come in and care for the individual...”
~ 𝑒𝑥𝑐𝑒𝑟𝑝𝑡 𝑓𝑟𝑜𝑚 𝑆𝑒𝑎𝑠𝑜𝑛 2 𝐸𝑝𝑖𝑠𝑜𝑑𝑒 5 𝑜𝑓 𝑌𝑂𝑈𝑅 𝐻𝑂𝑀𝐸. 𝑇𝐻𝐸𝐼𝑅 𝑊𝑂𝑅𝐾𝑃𝐿𝐴𝐶𝐸. 𝑤𝑖𝑡ℎ 𝐷𝑎𝑣𝑖𝑑 𝑅𝑜𝑏𝑠𝑜𝑛







https://open.spotify.com/episode/4V9X4U4U6zrbPtLmAc8PNJ?si=heYeal2cR4iyxRC6iRopnw

YOUR HOME. THEIR WORKPLACE. · Episode

26/08/2025

How easy do you find images that suit the words that you write? I’ve been asked a number of times how the illustrations we use in my book came about. I found it difficult to source just the right pictures that worked. I knew that having pictures of real people needs to be thought-through very carefully so as to be inclusive. It’s a tricky road to navigate. After much consideration I sent a rough sketch of my idea of a plant pot with a face and a plant that looked like hair to my graphic designer 729 Apparel By Rayhaan. I always wondered how he decifered what I was looking for from my very crude pencil sketch. He sent me his first illustrations for some chapters and I loved what he’d done …

Over the years Ray has produced artwork for my book, marketing collateral, from banners, to promotional literature, my fancy table cover for exhibitions, the latest branding as an author and podcast host, the titles to my podcast episodes and much more. Thank you Rayhaan 💕.

22/08/2025

I’ve just seen that Amazon / Audible now features all the podcast episodes of YOUR HOME. THEIR WORKPLACE. I’m excited!

21/08/2025

https://www.linkedin.com/posts/cecilylalloo_there-ya-have-it-folks-a-special-kind-activity-7364179162359607299-yut5?utm_medium=ios_app&rcm=ACoAAAOBGHQBMXiifnbxEb4UUAaVYTtCfEnssvU&utm_source=social_share_send&utm_campaign=facebook