24/06/2025
Search is changing.
For years, eCommerce businesses mastered one game:
👉 SEO for Google.
👉 Paid search ads.
👉 Optimising for keywords.
But now?
The rules are shifting — fast.
Generative AI is becoming the new search engine.
People are already using ChatGPT, Gemini, Perplexity, and other AI tools to:
🛒 Find products
🔎 Compare options
📊 Get personalised recommendations
🎯 Skip scrolling — and get instant answers.
👉 Your future customers may never visit Google.
They may never see your ad.
They’ll just ask AI:
“What’s the best [product] for [problem]?”
The question is: will your brand show up in that answer?
Here’s how eCommerce businesses need to adapt:
✅ Structured, high-quality product data
AI models pull from clean, clear product specs, customer reviews, FAQs, and trusted content.
✅ Brand authority everywhere
Get featured on trusted blogs, industry sites, influencers, and reputable sources — AI models weigh external authority heavily.
✅ Content designed for AI, not just humans
Long-form, helpful, answer-based content that feeds AI training models.
✅ Voice-of-customer language
Use real customer questions, reviews, and pain points in your content — AI recognises natural language.
✅ Omnichannel footprint
Be present across platforms. The more signals AI models find, the more “confidence” they have to reference your brand.
In the AI era, you’re not just optimising for algorithms.
You’re optimising for language models.
💬 Are you preparing your eCommerce business for AI-first search?
Let’s talk strategy 👇