Bristol Water

Bristol Water 👩‍💻 Our team is available to chat from 8am-6pm Mon-Fri, it’s the quickest way to resolve any queries you may have.

For water emergencies call: 0345 702 3797
For billing: 0345 600 3600

07/08/2025

Looking for a simple way to save water and money? Install a water butt! 💧

Collecting and using rainwater from a water butt has lots of benefits:

⭐ Reduces your water bill
⭐ Great for your garden
⭐ Helps the environment
⭐ Reduces flooding

Ready to install one? It's easier than you think! Learn more about the benefits 👉 https://www.bristolwater.co.uk/our-blogs/9-good-reasons-to-buy-yourself-a-water-butt

Saving water isn't just for your garden - it's for your whole outdoor space! Here are our top tips for a water-wise summ...
06/08/2025

Saving water isn't just for your garden - it's for your whole outdoor space! Here are our top tips for a water-wise summer:

☀️ Water early in the morning or late in the evening to reduce evaporation.
☔ Catch the rain and install a water butt to collect rainwater for your plants.
🌼 Add a layer of mulch around plants to help the soil retain moisture.
🚗 Instead of using a hose, wash your car with a bucket and sponge. Or, better yet, let it go a little dirty!

For more tips and to order some free water saving devices visit 👉 https://www.bristolwater.co.uk/every-drip-every-drop/every-drop

⚠️Burst main in Webbs Heath ⚠️06/08/202509:04We are pleased to inform you that this burst was been repaired overnight. C...
05/08/2025

⚠️Burst main in Webbs Heath ⚠️
06/08/2025
09:04

We are pleased to inform you that this burst was been repaired overnight. Crew on site confirmed positive pressure in the main and hydrant at around 3:30am, meaning all customers should be back in water.

Some of you may experience lower pressure, this is due to a faulty valve, which our crew is working on at the moment.

Road closure is still in place. We have another crew attending this morning to assess damage to the highway and plan for reinstatement so we can move to clearing the road as quickly as possible this week.

Thank you very much for your patience. ^ Riley

05/08/2025

20:50

Our teams are continuing to work hard and will be working through the night to get this burst repaired. As part of these works there may be some interruptions to supplies overnight but we're expecting your water to be on as normal by the morning. Properties likely to see interruptions have been texted directly to warn them; for all other properties we've either moved water around our network or will be tankering water directly into the network to keep you in supply. Thank you all for your continued patience and we'll be working as quickly as we can to get this resolved. This will be our final update for this evening.

17:17

We are carrying out a rezone for around 900 properties to keep customers in supply. Texts have been sent to these customers and who as a result may experience fluctuations in pressure, but will still remain in water. We're still assessing alternative options to maintain supplies to remaining affected properties before starting work on the repair. Thank you very much for your understanding. ^Riley

15:21

Due to a burst main in area, affected areas (as shown on the map below) may be experiencing no water or poor pressure. Our crew is currently on site to repair the leak. We will endeavour to restore your water as soon as possible. Thank you very much for your patience. ^Riley

⚠️Burst main on St Andrews Road -BS11⚠️05/08/202515:01Our traffic lights remain in place whilst this is ongoing and we'l...
05/08/2025

⚠️Burst main on St Andrews Road -BS11⚠️
05/08/2025
15:01

Our traffic lights remain in place whilst this is ongoing and we'll be reattending tomorrow morning to continue work. We appreciate for your patience. ^Riley

06:30

Our crew worked on the repair throughout the night, further repairs are needed, there are currently 4 way traffic lights and a lane closure on St Andrews Road. We apologies for any inconvenience this may cause.

04/08/2025
22:43

We aware of the large burst main on St Andrews Road in Avonmouth, we have our crew on site assessing and co-ordinating a repair. Further update to follow.

We rigorously test the water supply, ensuring only Bristol’s finest, makes its way to your tap. 💪Our team check:☑️ that ...
05/08/2025

We rigorously test the water supply, ensuring only Bristol’s finest, makes its way to your tap. 💪

Our team check:
☑️ that any bacteria is removed
☑️ levels of chlorine are as they should be, it’s an essential element in the water treatment process

Want to know more about water quality in your area? 👉

Put your postcode into our checker and get a full breakdown -
https://www.bristolwater.co.uk/home/account-and-services/water-quality-checker

Weekend water saving wins 💧💙 This weekend, try these simple tips to cut down on your water usage and help the planet (an...
02/08/2025

Weekend water saving wins 💧💙 This weekend, try these simple tips to cut down on your water usage and help the planet (and your wallet!):

🚿 Take the 4-minute shower challenge and save loads.
🚽 Got a dual-flush toilet? Remember to use the small flush number 1s and the large flush for erm bigger jobs!
🍽️ Only run your dishwasher and washing machine when they're full.
🚰 When brushing your teeth or washing up, turn off the tap until you need to rinse.

For more tips visit - https://www.bristolwater.co.uk/every-drip-every-drop/every-drop

⚠️ No Water/Poor Pressure - Charfield GL12 ⚠️ 01/08/202517:55Our crew are carrying out urgent repairs this evening. Some...
01/08/2025

⚠️ No Water/Poor Pressure - Charfield GL12 ⚠️

01/08/2025
17:55
Our crew are carrying out urgent repairs this evening. Some of the properties will experience no water/ poor pressure shortly for up to 2 hours. Our crew are working hard to get complete this essential work as quickly as possible. We’re sorry for any inconvenience this causes you and we’ll work as quickly as we can to get your supply back to normal. Thank you for your patience.


Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes. ^Riley

12:31

As we continue working on this issue, all properties should see water back on. The pressure may not be back fully until repair is completed. Thank you very much for your patience. ^Riley

10:31

Our crew is still investigating this, but we managed to narrow down the area and isolate the leak. Some of you may see water pressure slowly coming back, though 25 properties remain no water for now. We appreciate your understanding. ^Riley

08:15

We’re aware you may be experiencing water supply issues in your area. We wanted to let you know that we’re investigating the cause. We’re sorry for any inconvenience this is causing you and are working as quickly as we can to get to the bottom of this issue. Thank you very much for your patience.

⚠️Burst main in Horton (BS37)⚠️ 30/07/202517:00The repair has been finalised and water should start to return to the aff...
30/07/2025

⚠️Burst main in Horton (BS37)⚠️

30/07/2025

17:00

The repair has been finalised and water should start to return to the affected properties. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.

14:45

The leak has been located and road closure implemented to help us make the repair. Some further properties will have seen their supplies restored but those who remain out of water will be affected until the main cut out has been completed. We are very sorry for any inconvenience this causes. ^Kiana

11:07

Due to a burst main in Horton (BS37) area, you may experience no water or very poor pressure. Our crew is on route to investigate this. We will endeavour to restore your water as soon as possible. Thank you very much for your patience. ^Riley

Road work on Farleigh Road Backwell, BS48 3PB4th–6th August:Temporary 4-way traffic lights at West Town Road / Station R...
30/07/2025

Road work on Farleigh Road Backwell, BS48 3PB

4th–6th August:
Temporary 4-way traffic lights at West Town Road / Station Road / Dark Lane junction will be set out from 4th August to 6th August 2025, while Bristol Water carry out a chlorination process on the newly laid main. The Bus stop will also be suspended during this time.

Stop/Go boards will be used outside 34 Farleigh Road from 4th August to 6th August as part of this chlorination process during off peak hours ONLY and will only be used while operatives are working.

Address

Bristol

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Website

https://www.bristolwater.co.uk/

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