Bristol Water

Bristol Water 👩‍💻 Our team is available to chat from 8am-6pm Mon-Fri, it’s the quickest way to resolve any queries you may have.

For water emergencies call: 0345 702 3797
For billing: 0345 600 3600

We know the start of the year can be a financially challenging time. If you're struggling to pay your water bill, please...
03/01/2026

We know the start of the year can be a financially challenging time. If you're struggling to pay your water bill, please get in touch with us as soon as possible. We offer a range of support options and tailored payment plans designed to give you peace of mind.

Find the right support for you: bristolwater.co.uk/help-to-pay

Happy New Year! If you're feeling a bit worse for wear today 🤕, remember to drink lots of Bristol Water and stay hydrate...
01/01/2026

Happy New Year! If you're feeling a bit worse for wear today 🤕, remember to drink lots of Bristol Water and stay hydrated 😄

🚨 Stay vigilant 🚨 If someone claims to be from Bristol Water, remember:✅ Our staff/contractors always carry ID and an ap...
30/12/2025

🚨 Stay vigilant 🚨 If someone claims to be from Bristol Water, remember:

✅ Our staff/contractors always carry ID and an appointment card
✅ They’ll happily wait while you verify with us
✅ If your water supply is fine and you’re not expecting us, call our customer services team straight away

Please share to help keep our community safe. 💙

Going away? Leave the heating on low. 🌡️ If you’re going away and leaving the house empty, remember to keep your heating...
29/12/2025

Going away? Leave the heating on low. 🌡️ If you’re going away and leaving the house empty, remember to keep your heating on low (min 14ºC). This will help to stop your pipes freezing and reduce the chances of coming back to burst pipes and a soggy home.

🔗 For more cold weather tips visit https://www.bristolwater.co.uk/every-drip-every-drop/every-drop/winter

🎄✨ The festive season may be over, but we know the costs can linger. If you’re feeling worried about your water bill, yo...
27/12/2025

🎄✨ The festive season may be over, but we know the costs can linger. If you’re feeling worried about your water bill, you’re not alone – we’re here to help 💙

✅ Flexible payment plans
✅ Support options tailored to you

Reach out today https://www.bristolwater.co.uk/help-to-pay

Merry Christmas from us all at Bristol Water! 🎄🎅☃️ We hope you have a wonderful day. Our brilliant receptionist, Jillian...
25/12/2025

Merry Christmas from us all at Bristol Water! 🎄🎅☃️ We hope you have a wonderful day. Our brilliant receptionist, Jillian has been getting into the spirit of things all month.

Thank you also to our incredible teams who are working hard throughout the festive period to keep our water flowing 💧

23/12/2025

Festive closure update.

Planning a visit over Christmas? Please note:

✅ Open: Picnic Area Two & Nature Trails - perfect for a festive walk!

🚫 Closed:
• Christmas Day (25 Dec): Picnic Area One, Eastern section of the trail (dam to Woodford Lodge), and Woodford Lodge site & car park.
• Boxing Day (26 Dec): Woodford Lodge site & car park.

Enjoy the season and stay safe! 🌟

If you’ve got a full house this Christmas, your shower might be working harder than Santa’s elves 🎅🚿 Can you finish your...
23/12/2025

If you’ve got a full house this Christmas, your shower might be working harder than Santa’s elves 🎅🚿 Can you finish your shower before the Christmas song ends?

🎄 Rockin' Around the Christmas Tree (2:06)
🔔 Jingle Bell Rock (2:10)
☃️ Feliz Navidad (3:02)
🎁 All I Want for Christmas Is You (3:55)

🎄 Christmas and New Year's opening times reminder 🎄Over the festive period, our phone lines for billing and general enqu...
22/12/2025

🎄 Christmas and New Year's opening times reminder 🎄

Over the festive period, our phone lines for billing and general enquiries will be available at these times:

Christmas Eve (24 December) – 8am – 2pm
Christmas Day (25 December) – Closed
Boxing Day (26 December) – Closed
Saturday 27 and Sunday 28 December – Closed

Monday 29 December – 8am-6pm
Tuesday 30 December – 8am-6pm
Wednesday 31 December – 8am-6pm
New Year's Day (1 January) – Closed
Friday 2 January – Closed
Saturday 3 January – 9am-1pm
Sunday 4 January – Closed

If you have an urgent issue outside of these hours, please remember to call our dedicated 24/7 line 0345 702 3797

Stay cozy and leak-free this winter! ❄️🏠 When water freezes, it expands by nearly 10%, putting huge pressure on your plu...
22/12/2025

Stay cozy and leak-free this winter! ❄️🏠 When water freezes, it expands by nearly 10%, putting huge pressure on your plumbing. Before you call a plumber, here’s a diagram to see which pipes you're responsible for 👇

💡 Winter tip: Find your internal stop tap (usually under the sink) so you can turn the water off fast if a pipe bursts.

🔗 Find out more https://www.bristolwater.co.uk/pipework-responsibility

As we look back at 2025, we are incredibly proud of the work being done through our Better Futures Fund in Bristol.Acros...
18/12/2025

As we look back at 2025, we are incredibly proud of the work being done through our Better Futures Fund in Bristol.

Across the region, our fund is part of a larger £5 million commitment to supporting people and places. In Bristol alone, we’ve been hard at work backing projects that make a real difference:

🤝 5 impactful local projects funded this year
👥 12,988 local people supported

Whether it’s protecting our local rivers or supporting mental health, we are proud to stand alongside the charities and volunteers who make Bristol so special.

🔗 Find out more https://www.bristolwater.co.uk/our-community/better-futures-fund

❄️ Get winter ready and know where your stop taps are ❄️ If you know exactly where your stop tap is, you’ll be able to t...
18/12/2025

❄️ Get winter ready and know where your stop taps are ❄️ If you know exactly where your stop tap is, you’ll be able to turn the water off quicker in an emergency. Stop taps are often located under your kitchen sink, but may also be under the stairs, near your front door or in the pavement outside your home.

🔗 How to find yours https://www.bristolwater.co.uk/our-blogs/in-an-emergency-could-you-find-your-stop-tap

Address

Bridgwater Road
Bristol
BS137AT

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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