Field Service News

16/07/2025

For years, aftermarket service has been a balancing act between efficiency and responsiveness. Many companies have relied on scheduled maintenance and reactive repairs—essentially waiting for something to break before stepping in. It’s a familiar story: a customer calls in with an urgent issue, and the service team scrambles to diagnose and fix it. But by the time they arrive, the damage is done—production is halted, costs are mounting, and frustration is high.

Now, let’s flip that script. What if service teams could predict and prevent these failures before they happen? That’s exactly what real-time monitoring is making possible. With IoT sensors, AI-driven analytics, and connected service platforms, companies can move from firefighting mode to proactive problem-solving—ensuring smoother operations and stronger customer relationships.

READ MORE HERE: https://bit.ly/44q4nMf

Aftermarket service is evolving from reactive fixes to proactive solutions. With IoT sensors, AI-driven analytics, and real-time data, companies can predict failures before they happen—minimizing downtime and maximizing customer satisfaction.

14/07/2025

“Fundamentally, the opportunity question that you’re trying to answer with service contracts is, how do you secure the long-term relationship of your customer? — Luke Huckerby, Director of Strategic Business Development at Syncron.

How do you ensure that they come to you to provide their service, to provide their spare parts?

We answer these questions in our latest article covering:
• The Transformation of Service Models
• Revenue Potential in Lifecycle Management
• Proactive Service: The Role of Technology
• The Strategic Role of Service in Modern Manufacturing.. and more.

CHECK IT OUT: https://bit.ly/4nmuETd

How leading OEMs are transforming service from cost centre to profit center via lifecycle management, strategic revenue strategies, and service contracts.

07/07/2025

Field service isn’t what it used to be. Not long ago, technicians worked in a world of break-fix service—reacting only when something failed. Customers would call, a technician would be dispatched, and downtime was simply accepted as part of the process.

But that model? It’s quickly becoming obsolete.

With the rise of IoT, field service teams can now monitor equipment remotely, detect early warning signs, and resolve many issues before they cause failures. The result? Faster response times, fewer breakdowns, and a far better customer experience.

Our latest article breaks down exactly how IoT is transforming diagnostics, predictive maintenance, and overall service efficiency—and what businesses need to do to stay ahead.

READ IT HERE: https://bit.ly/3GgU83A

Discover how IoT-driven real-time diagnostics is transforming field service, enabling predictive maintenance, reducing downtime, and enhancing customer satisfaction.

02/07/2025

"Standardizing service offerings delivers substantial advantages across three strategic dimensions: operational excellence, customer experience, and scalability" - Claire Rychlewski, CRO, Syncron

These packages weave in guaranteed uptime, real-time parts availability, remote diagnostics, and they’re increasingly structured around outcome-based SLAs or subscription agreements that lock in predictability on both sides.

Customers who subscribe aren’t just paying for service; they’re buying peace of mind. And companies benefit from revenue that’s not only more predictable but also deeper, as satisfied customers are far more likely to renew and expand.

In our latest article, read on how aftermarket leaders aren’t just fighting fires anymore, and how to start building subscription models, packaging offerings, and creating structured service products customers want to buy: https://bit.ly/4lrsY8X

Discover how aftermarket services are evolving from reactive fixes to structured, subscription-based growth engines.

27/06/2025

Service has evolved from a cost-driven necessity to a strategic profit center for manufacturers.

In our latest article, learn how OEMs are leveraging proactive approaches and recurring revenue models to ensure customer loyalty and long-term profitability.

READ IT HERE: https://bit.ly/4nmuETd

How leading OEMs are transforming service from cost centre to profit center via lifecycle management, strategic revenue strategies, and service contracts.

25/06/2025

What’s reshaping field service today? And how can you lead through it, not just react?

In the video below, Stephen Smith from ServiceNow invites you to join him in his virtual session focused on translating field service challenges and trends into business and operational advantages.

Catch Stephen's virtual keynote, along with two more expert-led sessions, during the live broadcast of the on June 26.

Secure your spot now to interact live during the broadcast and gain access to the full session recording for on-demand replay afterward.
👉 https://bit.ly/fs25va2R

13/06/2025

Experience. Insight. Strategy. All in one room (virtually).

The proudly presents three experts ready to share their deep industry knowledge:

🎤 Stephen Smith - Sr. Global Solution Sales Exec – GTM CRM & Industry Workflows (FSM), ServiceNow

Stephen Smith has over 25 years of experience defining and delivering Mobile Workforce Management solutions around the globe and across industries.

🎤 Lars Moller - Managing Director, Agricon Equipment

Lars Møller's total experience spans over 39 years, all of which have been in the heavy equipment and commercial vehicle sector, working for both manufacturers and distributors.

🎤 Yasir Sheikh - Global Head of Applications & Connected Services, Honeywell

With a strong focus on empowering teams and achieving sustainable business growth, Yasir champions agility and fosters a culture of continuous improvement through forward-thinking strategies.

Don't miss this opportunity to gain practical strategies that will transform your operations.

👉 Secure your spot and get on-demand access: https://bit.ly/fs25-va2

11/06/2025

🗓️ Block your calendar for June 26!

Our next is packed with practical takeaways in just 90 minutes:

📌 Featuring ServiceNow, Agricon & Honeywell
📌 3 keynote sessions
📌 All free to attend

Join live or watch later 👉 https://bit.ly/fs25-va2

09/05/2025

Do you ever stop and think that the technologies that are now commonplace in the field service industry seem to be lifted straight from the pages of Star Trek creator Gene Roddenberry’s notebooks?

Certainly, modern smartphones are on a par with the communicator devices found on the Enterprise, and now we are seeing the replicator come to life in the guise of additive (or 3D) printing. But what exactly is 3D printing, how does it work, and what can it mean to field service?

As part of our anniversary celebrations, we take a look back at an early article that predicted 3D as a game changer to the service supply chain 👉 https://bit.ly/3QVmmmi

As part of our FSN10 anniversary celebrations we take a look back at an early article that predicted 3D as a game changer to the service supply chain...

06/05/2025

“AI is going to change the game. In five years, AI-driven dispatching will be standard. It’s going to match technicians to jobs dynamically, based on skillset, location, and past service history. If you’re still manually sorting through work orders? You’re already behind.” - Johann Diaz, Service Revolution Academy

Field service isn’t rocket science. You fix things, you keep customers happy, you keep operations running smoothly.

But here’s the reality—customers expect more now. They don’t just want fast service. They want service that feels like it was built for them. And the companies that figure out how to deliver that without turning their scheduling into a dumpster fire?

Those are the companies that are going to dominate.

👉 Read more about how you can get personalization in field services right: https://bit.ly/3G30XVX

Learn how field service teams can scale personalization efficiently, boost first-time fix rates, and keep customers loyal - without wrecking operations.

05/05/2025

Johann Diaz, Founder of Service Revolution Academy, has seen firsthand how supply chain vulnerabilities can cripple a business. “Companies that fail to plan for disruptions don’t just suffer delays—they lose customers,” he warns. “The key is being proactive, not reactive.”

👉 Our new article lays out the key strategies Diaz recommends to stay ahead of the curve: https://bit.ly/42yjq4g

Discover how to strengthen your spare parts supply chain with supplier diversification, real-time data, and AI-powered risk monitoring to reduce downtime and stay competitive.

02/05/2025

Against a pan-European backdrop of regulatory change, increased consumer awareness of price and choice and concerns over energy security, the utility sector is facing many challenges and opportunities over the next decade.

Within the industry itself, the concerns of customer service improvements, the aging workforce, and enabling a more responsive field workforce are driving many utilities to re-evaluate key business operations, processes, and the technology that supports them.

As part of our anniversary celebrations, we look back at a key article from 2014 that discussed FSM in the utilities sector 👉 https://bit.ly/4lbO6ko