Field Service News

23/09/2025

🎬 Go behind the scenes of a successful servitization journey!

TOMORROW, September 24, Sasha Ilyukhin, Senior Vice President, Global Processing Services and Services Solutions at Tetra Pak, will pull back the curtain during the first episode of Copperberg and The Advanced Services Group's three-part Servitization Webinar Series.

Together with Professor Tim Baines (The Advanced Services Group), Sasha will explore how manufacturers, especially in food and beverage, are shifting to service-led business models. He’ll also share insights from Tetra Pak's transformation journey and how their award-winning services portfolio is helping customers achieve guaranteed results.

▶️ Watch the video below for a preview of Sasha’s perspective. If you'd like to see everything that the webinar will cover + save your spot, visit: https://bit.ly/sv-web1

19/09/2025

🚨 Out now: The definitive 2025 pricing benchmark.

Margins are under pressure. Customer demands are shifting. Competitors are relentless.

The 2025 Pricing, Selling & Profit Optimization Report done by Copperberg and Vendavo shows why pricing is at a decisive turning point and how leaders can respond.

📖 Read the full report: https://bit.ly/prcsr25

12/09/2025

“You can’t deliver an outcome-based contract with input-based thinking,..." - Johann Diaz (Service Revolution Academy)

The shift to outcomes means rethinking your commercial model and your culture.

💡 What gets measured
💡 How risk is shared
💡 How performance is defined

It’s not easy. But it’s how service providers move from vendor to partner.

📖 Read the full story: https://bit.ly/4kS0p49

Ask most field service leaders what’s changed over the last five years, and you’ll hear about connected equipment, smarter diagnostics, and rising customer expectations. But beneath all that, something more fundamental is shifting.

11/09/2025

Save the date! This September, Copperberg brings you two opportunities to learn how top-tier organizations are building resilient, profitable service models, delivered right to your screen.

📅 On September 24, learn how to "Make Servitization Happen."
Sasha Ilyukhin (Tetra Pak) and Prof. Tim Baines (The Advanced Services Group) will share the key lessons and organizational changes required for a successful transformation.

→ REGISTER: https://bit.ly/sv-web1

📅 On September 25, "Sustainable Practices in Service" features Goran Olsson (JBT Marel) & Fredrik Fogelklou (Kalmar). They will explore how to integrate circularity and predictive technologies into your service strategy.

→ REGISTER: https://bit.ly/sis25-va1

Get the knowledge you need to succeed. Live discussions and on-demand recordings available when you sign up.

01/09/2025

Technology is no longer a supporting function in manufacturing—it is the backbone of competitive advantage, particularly in the age of servitization. As manufacturers shift from selling products to delivering outcomes, advanced technologies provide the scalability, precision, and insights needed to meet rising customer expectations and operational demands.

In this article, we reveal how leading manufacturers are:
✔ Enhancing contracts
✔ Predicting failures
✔ Driving loyalty

📖 Read more: https://bit.ly/4lE3tlq

Technology is no longer a supporting function in manufacturing—it is the backbone of competitive advantage, particularly in the age of servitization. As manufacturers shift from selling products to delivering outcomes, advanced technologies provide the scalability, precision, and insights needed t...

29/08/2025

Disconnected systems are dragging your service strategy down.

To drive service excellence, manufacturers must connect their data and their teams. Explore how holistic visibility through AI, IoT, and integrated systems is enabling smarter decisions, stronger collaboration, and better outcomes.

📖 Read more: https://bit.ly/40YOiek

As manufacturers embrace service as a profit center, operational cohesion has become essential. Yet, many organizations remain hindered by siloed systems and fragmented data. These barriers, often rooted in legacy processes, prevent manufacturers from realizing the full potential of their service-dr...

22/08/2025

"The biggest obstacles? Legacy systems, upfront costs, and—let’s be honest—people being stuck in their ways. Change is hard, even when the status quo is clearly broken." — Johann Diaz, Founder of Service Revolution Academy

Digital twins promise smarter, leaner spare parts management. But they’re only as good as the data and teams behind them.

Our latest article unpacks both the promise and peril of digital twins to your spare parts operation.

READ IT HERE: https://bit.ly/4kfQ5CL

Spare parts management has always been a high-stakes guessing game. Stock too much, and finance starts asking why your warehouse looks like a hoarder’s garage. Stock too little, and suddenly a critical machine is down, customers are furious, and you’re paying obscene amounts for rush shipping. A...

11/08/2025

The shift to outcome-based contracts isn’t just a pricing tweak—it’s a strategic overhaul.

Customers no longer care how many visits your engineer makes. They care that the asset performs when it matters.

This piece unpacks:
✔ Why activity-based models fall short
✔ What outcomes look like in practice
✔ How leading firms are rewriting the rulebook

The transition is tough. But the payoff is relevance, not just revenue.

👉 https://bit.ly/4kS0p49

Why outcome-based field service contracts are replacing activity-based models—and what leaders need to change to make them work.

08/08/2025

30% uptime boost. 20% drop in maintenance costs.

One industrial machinery provider didn’t guess their way there—they equipped their fleet with IoT sensors and embraced predictive maintenance.

This isn’t innovation for innovation’s sake. It’s tech applied where it matters most: in the field.

AI, IoT, and integrated platforms are redefining service not just to meet SLAs, but to exceed them.

📘 Full article: https://bit.ly/4lE3tlq

Learn how AI, IoT, and data platforms enable manufacturers to scale servitization, optimize service delivery, and gain a competitive edge.

04/08/2025

As manufacturers embrace service as a profit center, operational cohesion has become essential.

Yet, many organizations remain hindered by siloed systems and fragmented data. These barriers, often rooted in legacy processes, prevent manufacturers from realizing the full potential of their service-driven strategies.

In this piece, we unpack:
- The real cost of disconnected data
- How to break silos with integrated platforms
- The payoff: holistic visibility & smarter service

👉 Read the full article: https://bit.ly/40YOiek

Discover how breaking down data silos and embracing integrated platforms drive efficiency, customer trust, and profitability for manufacturers.

01/08/2025

IoT is reshaping field service, shifting from reactive repairs to real-time diagnostics and predictive maintenance. With smarter monitoring and AI-driven insights, businesses can cut downtime, boost efficiency, and elevate customer experience.

Johann Diaz, Founder of Service Revolution Academy, has seen the shift firsthand. “When I was National Service Desk Manager in the early 1990s, field service teams were highly reactive, waiting for a problem to occur before jumping into action,” he recalls. But today? “IoT technology, coupled with ubiquitous connection, massive data storage, and huge compute power, has flipped that approach on its head.”

In our latest article, we're showing you how IoT has become a reality in modern field service, and as such, to remain competitive in a world where service speed and uptime define success, embracing real-time diagnostics, predictive maintenance, and seamless integration is the only way to stay relevant.

CHECK IT OUT: https://bit.ly/3GgU83A

Discover how IoT-driven real-time diagnostics is transforming field service, enabling predictive maintenance, reducing downtime, and enhancing customer satisfaction.

30/07/2025

"One of AI’s superpowers is pattern recognition, which makes it great at spotting if a machine is about to fail..." - Eva O'Toole, ServiceNow

With IoT sensors, AI-driven analytics, and connected service platforms, companies can move from firefighting mode to proactive problem-solving—ensuring smoother operations and stronger customer relationships.

So, how can businesses successfully make the leap from reactive to proactive? Our latest article breaks it down: https://bit.ly/44q4nMf

Aftermarket service is evolving from reactive fixes to proactive solutions. With IoT sensors, AI-driven analytics, and real-time data, companies can predict failures before they happen—minimizing downtime and maximizing customer satisfaction.