Field Service News

01/12/2025

Breaking through data overload is as much cultural as technical. When insight flows across teams, silos dissolve, decisions speed up, and work quality improves. People spend less time searching—and more time creating value. That’s how CRM drives enterprise performance.

📖 Read the article: https://bit.ly/4qLFVhw

Instead of empowering teams, data often overwhelms them. Dashboards multiply, reports pile up, and analytics platforms churn out metrics that don’t always translate into practical guidance. Teams hesitate instead of acting, opportunities slip away, and customers continue to encounter delays or inc...

07/11/2025

Before the week wraps up, take a moment for this one.

We recommend Tomorrow’s AI-Powered CRM by ServiceNow: an Innovation Brief on how AI is reshaping CRM into a connected, predictive system that delivers seamless, value-driven experiences.

📖 Read it here: https://bit.ly/rr-aicrm

06/11/2025

To make CRM work for the modern enterprise, intelligence must be:

1️⃣ Context-aware (empathy vs. efficiency—moment by moment)
2️⃣ Next-best-action driven
3️⃣ Embedded in daily tools and workflows
4️⃣ Automated where it counts

Together, they turn insight into confident action.

📖 Read the article: https://bit.ly/4qLFVhw

💡 For more insights, read ServiceNow’s Innovation Brief, “Tomorrow’s AI-Powered CRM”: https://bit.ly/rr-aicrm

Instead of empowering teams, data often overwhelms them. Dashboards multiply, reports pile up, and analytics platforms churn out metrics that don’t always translate into practical guidance. Teams hesitate instead of acting, opportunities slip away, and customers continue to encounter delays or inc...

05/11/2025

Service leadership is shifting from managing response to driving orchestration.

AI-powered CRM gives leaders the visibility and tools to anticipate needs, empower teams, and deliver customer experiences that align with business growth.

📖 Read: https://bit.ly/4huCdo5

💡 Then explore ServiceNow’s Innovation Brief — Tomorrow’s AI-Powered CRM for a deeper dive: https://bit.ly/rr-aicrm

With AI-powered CRM, all of this information is brought together in real time. Every department gets a unified view of the customer journey. The system can spot potential delays early, suggest the next best action for each team, and even send timely, personalized updates automatically. Teams resolve...

05/11/2025

Manufacturing peers, have you grabbed your copy yet?

Together with HCLTech, Copperberg mapped how AI, data, and connected systems are transforming operational excellence across design, production, and service.

👉 Read A Roadmap to Autonomous Manufacturing: https://bit.ly/mfg-wp25

01. White Paper A Roadmap to Autonomous Manufacturing: Leveraging AI to reimagine the value chain Intelligent manufacturing is not just a technology shift—it is a strategic imperative. In today’s highly competitive a dynamic, data-driven environment, relying on legacy systems and disconnected op...

04/11/2025

Still catching up on your reading list? Here’s one worth adding. 💡

Tomorrow’s AI-Powered CRM by ServiceNow reimagines CRM as an intelligent, adaptive hub that unites teams and acts on data in real time.

📘 Recommended by Copperberg: https://bit.ly/rr-aicrm

01. Recommended Read Tomorrow's AI-Powered CRM - From passive data to proactive intelligence One of our esteemed partners (ServiceNow) has created a brand new brief on Tomorrow's AI-Powered CRM - From passive data to proactive intelligence, and we would highly recommend that you get

31/10/2025

Growth doesn’t come from collecting more data—it comes from connecting it. 🧩

In this new article, we explore how organizations unlock faster resolutions, higher revenue, and stronger loyalty when information flows freely across the enterprise.

👉 Read the article: https://bit.ly/48LOdiU

💡 Then explore ServiceNow’s Innovation Brief, Tomorrow’s AI-Powered CRM for a deeper dive: https://bit.ly/rr-aicrm

That fragmented view creates challenges both inside and outside the company. For customers, it means their journey feels broken. A person who reaches out about a delayed order may have to repeat the same details to sales, support, and logistics because none of these teams have access to the same inf...

31/10/2025

Digital transformation doesn’t end with automation, it begins with intelligence.

Copperberg's collaboration with HCLTech captures how the next generation of OEMs are embedding AI across design, production, and service to create operations that think and evolve.

📘 Before we move to what’s next, read the full story: https://bit.ly/mfg-wp25

01. White Paper A Roadmap to Autonomous Manufacturing: Leveraging AI to reimagine the value chain Intelligent manufacturing is not just a technology shift—it is a strategic imperative. In today’s highly competitive a dynamic, data-driven environment, relying on legacy systems and disconnected op...

29/10/2025

Service leaders know: customer expectations are rising fast.

Copperberg's partner, ServiceNow, just launched an innovation brief that shows how AI can help your CRM keep up with real-time visibility and connected action.

📘 Check it out: https://bit.ly/rr-aicrm

27/10/2025

Today’s customers expect more: real-time service, consistent experiences, and empathy at every touchpoint.

This new article breaks down how AI-powered CRM helps organizations meet these expectations—uniting teams, anticipating issues, and acting with context and confidence.

👉 Read the article: https://bit.ly/4huCdo5

💡 Then explore ServiceNow’s Innovation Brief — Tomorrow’s AI-Powered CRM for a deeper dive: https://bit.ly/rr-aicrm

With AI-powered CRM, all of this information is brought together in real time. Every department gets a unified view of the customer journey. The system can spot potential delays early, suggest the next best action for each team, and even send timely, personalized updates automatically. Teams resolve...

24/10/2025

In case you missed it 👇

Copperberg recently launched A Roadmap to Autonomous Manufacturing with HCLTech — a deep dive into how manufacturers are building intelligent, connected operations that learn and evolve.

➡️ Worth a read if you haven’t yet: https://bit.ly/mfg-wp25

17/10/2025

The shift from automation to intelligence is here.

Manufacturing leaders are connecting data, systems, and people to build operations that learn, adapt, and scale.

In partnership with HCLTech, Copperberg explores this transformation in A Roadmap to Autonomous Manufacturing—outlining the six pillars, practical frameworks, and measurable outcomes defining the future of OEMs.

For professionals seeking to understand how AI, data, and intelligence are redefining operational excellence, this new release offers essential insight.

📘 Read the full white paper: https://bit.ly/mfg-wp25