Field Service News

27/05/2026

Still worth a look for pricing leaders working through modernization challenges 👇

The Pricing Ex*****on Gap Playbook from Copperberg and Vendavo breaks down some of the most common ex*****on gaps organizations continue to face today — from spreadsheet dependency to unclear ownership and underutilized pricing systems.

The guide also includes practical tools and a structured 90-day action framework.

📖 Access it here: https://bit.ly/prcpb

13/05/2026

📢 New from Copperberg and Vendavo: The Pricing Ex*****on Gap Playbook.

As pricing within manufacturing organizations continue modernizing, ex*****on remains one of the biggest operational challenges. This new interactive guide is designed to help teams identify gaps, prioritize improvements, and strengthen pricing ex*****on over time.

📖 Access the playbook here: https://bit.ly/prcpb

22/04/2026

Happening Tomorrow: a focused virtual session on field service excellence.

Copperberg, in partnership with ServiceNow, brings together three perspectives on how service organizations are improving how they operate—across analytics, connected workflows, and workforce transformation.

On the agenda:

1️⃣ Transforming Service with Smart Analytics with Matt Rudden, Brightstar Lottery
2️⃣ Breaking the Silos in Service with Neil McGeoch, ServiceNow
3️⃣ Workforce Transformation and the Future of Field Engineering with Paul Camidge, Service Expert

🎓 100-minute session | Live + replay available

👉 Last chance to join: https://bit.ly/fs26-va1

15/04/2026

📢 The April 23 Copperberg AB session on achieving field service excellence is coming up!

will bring together industry perspectives on how service organizations are improving how they operate—from analytics and connected workflows to workforce considerations.

It’s a focused 100-minute virtual session, designed to share practical insight into how service is evolving in practice.

🎓 Live broadcast + full replay access

👉 Secure your spot: https://bit.ly/fs26-va1

09/04/2026

For those working across field service operations, an upcoming virtual session on April 23 may be worth adding to your calendar.

As part of (in partnership with ServiceNow), the session will explore how service organizations are applying analytics, improving operational visibility, and connecting workflows across the business.

It’s designed as a focused 100-minute session, available live and on-demand.

👉 Find out more and register: https://bit.ly/fs26-va1

01/12/2025

Breaking through data overload is as much cultural as technical. When insight flows across teams, silos dissolve, decisions speed up, and work quality improves. People spend less time searching—and more time creating value. That’s how CRM drives enterprise performance.

📖 Read the article: https://bit.ly/4qLFVhw

Instead of empowering teams, data often overwhelms them. Dashboards multiply, reports pile up, and analytics platforms churn out metrics that don’t always translate into practical guidance. Teams hesitate instead of acting, opportunities slip away, and customers continue to encounter delays or inc...

07/11/2025

Before the week wraps up, take a moment for this one.

We recommend Tomorrow’s AI-Powered CRM by ServiceNow: an Innovation Brief on how AI is reshaping CRM into a connected, predictive system that delivers seamless, value-driven experiences.

📖 Read it here: https://bit.ly/rr-aicrm

06/11/2025

To make CRM work for the modern enterprise, intelligence must be:

1️⃣ Context-aware (empathy vs. efficiency—moment by moment)
2️⃣ Next-best-action driven
3️⃣ Embedded in daily tools and workflows
4️⃣ Automated where it counts

Together, they turn insight into confident action.

📖 Read the article: https://bit.ly/4qLFVhw

💡 For more insights, read ServiceNow’s Innovation Brief, “Tomorrow’s AI-Powered CRM”: https://bit.ly/rr-aicrm

Instead of empowering teams, data often overwhelms them. Dashboards multiply, reports pile up, and analytics platforms churn out metrics that don’t always translate into practical guidance. Teams hesitate instead of acting, opportunities slip away, and customers continue to encounter delays or inc...

05/11/2025

Service leadership is shifting from managing response to driving orchestration.

AI-powered CRM gives leaders the visibility and tools to anticipate needs, empower teams, and deliver customer experiences that align with business growth.

📖 Read: https://bit.ly/4huCdo5

💡 Then explore ServiceNow’s Innovation Brief — Tomorrow’s AI-Powered CRM for a deeper dive: https://bit.ly/rr-aicrm

With AI-powered CRM, all of this information is brought together in real time. Every department gets a unified view of the customer journey. The system can spot potential delays early, suggest the next best action for each team, and even send timely, personalized updates automatically. Teams resolve...

05/11/2025

Manufacturing peers, have you grabbed your copy yet?

Together with HCLTech, Copperberg mapped how AI, data, and connected systems are transforming operational excellence across design, production, and service.

👉 Read A Roadmap to Autonomous Manufacturing: https://bit.ly/mfg-wp25

01. White Paper A Roadmap to Autonomous Manufacturing: Leveraging AI to reimagine the value chain Intelligent manufacturing is not just a technology shift—it is a strategic imperative. In today’s highly competitive a dynamic, data-driven environment, relying on legacy systems and disconnected op...