05/12/2023
Application for customer care service
Location:Lagos
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Customer Service Representative at Gems Consulting Company Limited
View Jobs in Consulting / View Jobs at Gems Consulting Company LimitedPosted: Dec 4, 2023Deadline: Dec 31, 2023SaveEmail
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Our mission is to provide the best management and technology services to our clients; projecting their inner resources such that they become more positively visible and impact a refreshingly lasting impression on their customers. Our Vision Our vision is to build and maintain a management and technology firm known for efficient and effective delivery of ...
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Customer Service RepresentativeJob TypeFull TimeQualificationONDExperience1 yearLocationLagosJob FieldCustomer Care Salary Range₦750,000 - ₦1,000,000/month
We're looking for a person that have working experience,
Customer Service Representative, or Customer Service Assistant, handles customer interaction for an organisation. Their top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.
Responsibilities:
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability.
Customer Service Representative skills and qualifications:
Excellent interpersonal and active listening skills
Clear communication skills and a strong command of the English language
Strong attention to detail
Working knowledge of customer relationship management (CRM) tools
Ability to work well in a team
Multitasking skills and good organisational abilities.
Education and Training Requirement
The candidate’s one years of experience and the location of the organisation. It also depends on if the Customer Service Representative is a full-time employee or a contractor.
Begin with a concise overview of what the job entails and how it contributes to your company’s mission, goals and objectives. This will give prospective candidates an idea of whether they are a good fit for the job. Include a list of requirements for the job including skills, educational qualifications, experience and any certifications necessary. A good job description also gives the candidate an idea of what they can expect to earn, so include a range. Always double-check for any errors and typos and grammar.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected]
