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Broadband complaints just hit a record low in the UK 📉Ofcom: 6 complaints per 100,000 customers in Q1 2026, down from 40...
28/07/2026

Broadband complaints just hit a record low in the UK 📉

Ofcom: 6 complaints per 100,000 customers in Q1 2026, down from 40 in 2011.

TalkTalk still worst (10). Plusnet best (4). Virgin Media's turnaround stalls after 2 quarters at the top.

Ofcom's latest figures show telecom complaints fell to record lows in Q1 2026, with broadband complaints down 85% from their 2011 peak.

Virgin Media has been fined a record £28m after Ofcom found it repeatedly made it unnecessarily difficult for customers ...
10/07/2026

Virgin Media has been fined a record £28m after Ofcom found it repeatedly made it unnecessarily difficult for customers to cancel.

We look at what happened, what’s changed since, and the wider industry lesson.

Ofcom has fined Virgin Media £28 million after finding the provider repeatedly made it unnecessarily difficult for customers to cancel their contracts.

Disney+ has finally arrived on the EE TV platform.The app is now available on the EE TV Box Pro and EE TV Box Edge for b...
29/06/2026

Disney+ has finally arrived on the EE TV platform.

The app is now available on the EE TV Box Pro and EE TV Box Edge for both new and existing customers.

We explain what the rollout means, how it compares with Sky and Virgin Media, and why BT has finally made the move.

BT and EE TV customers can now access the Disney+ app on TV Box Pro and TV Box Edge, bringing the platform closer to Sky and Virgin Media after a long wait.

Vodafone is bringing Secure Net Home and Who’s Home to around 900,000 more broadband customers with compatible Power Hub...
29/05/2026

Vodafone is bringing Secure Net Home and Who’s Home to around 900,000 more broadband customers with compatible Power Hub routers.

Vodafone is rolling out Secure Net Home and Who's Home to more broadband customers with Power Hub routers, adding network-level security and parental controls.

Virgin Media becomes UK's least complained-about broadband provider
14/05/2026

Virgin Media becomes UK's least complained-about broadband provider

Virgin Media has become the UK's least complained-about broadband provider in Ofcom's latest figures, overtaking Plusnet & Sky after a customer service overhaul

Cuckoo Broadband customers will move to Onestream after the provider agreed the sale of its broadband customer base and ...
13/05/2026

Cuckoo Broadband customers will move to Onestream after the provider agreed the sale of its broadband customer base and stopped taking new customers.

Cuckoo Broadband has stopped taking new customers after agreeing the sale of its customer base to Onestream, with existing users set to migrate.

BT relaunches BT Mobile, adds free cyber protection and launches Smart Hub 3 Wi-Fi 6 router
08/05/2026

BT relaunches BT Mobile, adds free cyber protection and launches Smart Hub 3 Wi-Fi 6 router

BT has relaunched BT Mobile for broadband customers, introduced free cyber threat protection and launched the new Wi-Fi 6 Smart Hub 3 router.

Vodafone has agreed a £4.3bn buyout to take full ownership of VodafoneThree less than a year after the merger completed....
06/05/2026

Vodafone has agreed a £4.3bn buyout to take full ownership of VodafoneThree less than a year after the merger completed.

We look at what it means for Three, SMARTY, VOXI, Talkmobile, and the future shape of the UK mobile market.

Vodafone has agreed a £4.3bn buyout of CK Hutchison's stake in VodafoneThree, accelerating full control of the UK's largest mobile network.

EE upgrades Scam Guard with AI fraud protection as price rises to £2/month
01/05/2026

EE upgrades Scam Guard with AI fraud protection as price rises to £2/month

EE has updated its Scam Guard add-on with AI-powered scam detection tools and raised the price to £2/month. Here's what's included and whether it adds value.

UK broadband switching still inconsistent, industry consultation finds
27/04/2026

UK broadband switching still inconsistent, industry consultation finds

Industry feedback on the One Touch Switch system highlights failed matches, delays and inconsistent data handling across UK broadband providers.

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