11/08/2023
Important Tools For Business Communication
For any business to succeed, you need to enhance your communication.
1. Social intranet software: a central portal where everybody can access relevant information, communications, documents, and contracts in one place—no matter where they are.
2. Private/Group Chat Tools: these are critical business communication tools because they eliminate unnecessary emails and allow users to collaborate directly—and get answers quicker.
3. Task management: Task Management with built-in communication tools, helps employees know who is delegating an assignment, when it is due, and the level of importance so they can plan projects accordingly.
4. Issue Tracking Software: Cases, issue tracking, and ticketing software helps centralize customer support queries, track open issues, monitor team productivity, prioritize the most important questions, and collect valuable customer feedback that helps improve your products and services.
5. Discussion forums and related knowledge management tools, disseminate internal knowledge and brings everybody closer together. They are also great for archiving all organizational knowledge – sometimes conversations drives the most valuable ideas.
6. Employee profiles are a powerful business communication tool because they provide context about each person within your organization. Members can learn about specific individuals’ expertise, understand their role, interests, and who they report to. This alleviates confusion when a staff member needs to contact a specific individual
7. A workflow tool streamlines all project collaboration efforts by implementing an organized system for your entire company to handoff and approve projects. When employees complete a project, the supervisor is notified immediately (an added bonus: alerts are sent in a direct, noninvasive way without email.)
What's the 8th tool you believe every business should be using for maximum success?
