Women in Customer Success Podcast

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Women in Customer Success Podcast

Empowering Women to Succeed in Customer Success You’re going to be challenged to take actions. You’re going to hear about the ins and outs of customer success.

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and m

ake an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to have access to the experiences, tips and tools from the very best ones – the leaders of the industry. You’re going to be inspired.

04/12/2024

🔥 134 🔥

⭐ Transitioning from science to customer success

⭐ Embracing failure as a leader

In this episode of the .co podcast, host is talking to Emma, CS Consultant at The Rebel Growth Company.

We talked about Emma’s transition from science to business, and the key lessons she’s learned along the way, including the power of embracing failure and challenging traditional approaches to leadership and strategy.

Did you know:

🇬🇧 Emma is based in the UK

📚 When she was 16 years old, Emma wanted to be a research scientist

🧘‍♀️ Emma has been practicing yoga for about 20 years

The topics of today’s episode are:

☑️ The concept of the Growth Rebel

☑️ Challenging traditional customer success views

☑️ Post-sales strategies

☑️ Recommendations for effective segmentation

☑️ Identifying key customer milestones

Listen in as we explore how Emma’s unique journey from psychology and neuroscience to customer success has shaped her career, and hear her takes on growth, leadership, and embracing failure.

This episode was brought to you by Deployflow.

Full episode link in bio.

29/08/2024

"One thing I wish I had known before I started my CS career is that I wish I had a bigger network of people that are possible customers, and that’s something that I’m working to continue to build." - Parul Bhandari

Networking isn’t just about expanding your reach - it’s about creating meaningful relationships that can move your career forward. It doesn’t matter where you are in your customer success journey (beginner or not) - it’s never too late to build/expand that network!

Listen to this episode of the .co podcast with Parul and learn all about why diversity in tech is relevant. The link is in bio.

31/07/2024

🔥 121 🔥

⭐ Using communities for developing personal and professional relationships

⭐ Growth opportunities that communities provide

In this episode of the .co podcast, host is talking to Cinthia Silva, a FinTech business strategist and a Top 25 customer success influencer.

I asked Cinthia to be my guest on the podcast so that we can go into the world of communities within the customer success space and explore the benefits of being actively engaged within these communities. We’re both huge advocates of communities, and you’ll hear why in this conversation.

But first, a bit about my guest:

🍎 Cinthia is based in New York.

🍺 She’d love to visit Berlin.

🎧 She’s addicted to audiobooks.

The topics of today’s episode are:

☑️ The importance of engaging in customer success communities

☑️ How to build your personal brand within communities

☑️ The value of having your own community

☑️ How to grow your career through community involvement

☑️ Balancing involvement in multiple communities so you don’t burn out

I highly recommend tuning in to the full episode to hear more about Cinthia's experiences and insights on the power of communities in customer success.

This episode was brought to you by Vitally.

Full episode link in bio.

29/07/2024

"The ultimate goal is to understand what the customer wants so you can help them. Using playbacks to get that clarification can really build stronger relationships." - Fallon Relay

Listening to our customers and understanding their needs is the secret sauce to creating lasting connections. By using playbacks, we can make sure we're on the same page and show our customers that we genuinely care about their experience.

At the end of the day, it's all about making our customers happy!

Listen to this episode of the .co podcast with Fallon and learn all about playbacks. The link is in bio.

26/06/2024

🔥 117 🔥

❓ How to build customer success programs and strategies

❓ Erin’s recipe for success

In this episode of the .co podcast, host is talking to Erin Stavi, founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale.

We talk about her secret of how to build customer success programs and strategies, how she ended up in customer success, her recipe for success and so much more.

Did you know:

🇺🇸 Erin is based in Chicago

🎧 She loves to listen to music

👩🏼‍🍳 She enjoys cooking

The topics of today’s episode are:

✅ Building successful customer success programs

✅ Mental and physical health

✅ Leadership

✅ Erin’s successes and achievements

Listen now to understand the blueprint for crafting winning customer success programs and strategies. You will most definitely be captivated by Erin’s tales of triumph and the milestones she shares. Her story is one you need to hear!

This episode was brought to you by Vitally.

Full episode link in bio.

24/06/2024

“If you just started or you're looking at getting into leadership, the basic things are the skillset you need to learn now. The best way is to ask yourself, "If I were to join a company and they had absolutely nothing, what would I do?" If you don't know, that is what you need to learn first.” - Jennifer Peters

Feeling overwhelmed about stepping into a leadership role? Don't worry, you're not alone!

Follow Jennifer’s advice and watch yourself transform into the leader you aspire to be. It’s the journey of learning, growing, and evolving that shapes you into a remarkable leader.

Full episode link in bio.

19/06/2024

🔥 116 🔥

❓What mistakes to avoid when mapping your customer journey?

❓Where to even start while mapping a customer journey?

In this episode of the .co podcast, host is talking to Jennifer, Customer Success Leader specialising in Seeds and Series A startups.

Jennifer specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions. So that’s why, in this episode, we talk about mapping customer journeys, where to start, what mistakes to avoid, and how to get internal alignment for journey mapping.

Did you know:

🇫🇷 Jennifer is from France

🇳🇱 She lives in the Netherlands

📣 Jennifer speaks 5 languages

The topics of today’s episode are:

✅ Mapping out Customer Journeys

✅ How to Conduct Journey Mapping Workshops

✅ Mistakes to Avoid in Journey Mapping

✅ What's After Customer Journey Mapping?

Listen to Jennifer's advice, transform your customer journey, and watch your business thrive.

Full episode link in bio.

13/06/2024

Question:

Can a Customer Success Manager truly drive revenue and embody an entrepreneurial spirit?

“We need to view our CSMs as entrepreneurs of their own businesses.” - Emma Aidanpää-Salmi

This quote from Emma hints at the answer. Join us in this episode of the Women in Customer Success podcast as we talk about how different levels of CSMs focus on driving sales and growing accounts, while separate teams take care of onboarding and support.

Improve your customer success game and drive your business to new heights with the tried and tested methods of Emma and her team.

Full episode link in bio.

12/06/2024

🔥 115 🔥

❓How to drive revenue as a CS team

❓Setting team quotas and compensation plans

In this episode of the Women in Customer Success, podcast host Marija is talking to Emma, Vice President of Global Customer Success at RELEX.

Emma is passionate about building and scaling a world-class customer success team that breaks boundaries and delivers exceptional customer value while contributing to revenue growth.

She shares her insights on what it means to be a commercial CSM, detailing the daily tasks, team quotas, and compensation plans that shape success. With a unique perspective rooted in her journey from aspiring athlete to startup leader, Emma provides actionable advice for developing business acumen and strategically managing a business.

Did you know:

📣 Emma speaks 4 languages

🇫🇮 She’s based in Finland

🏃‍♀️ Emma wanted to be a professional athlete

In today's episode you'll learn about:

✅ Being entrepreneurial as a CSM

✅ How to build business acumen as a strategic CSM

✅ Proven strategies for revenue growth (what works for Emma's team of CSMs)

✅ How Emma’s team achieves the quotas

Watch this episode and improve your customer success strategies with Emma’s expertise.

This episode was brought to you by Deployflow.

🔗 Full episode link in bio.

10/06/2024

“The more you are acting as your highest self, the more you become a magnet for great things” - Melissa Bickford

Have you noticed that everything changes when you feel satisfied and you’re in a good mood?

Positive energy is ever so contagious and radiates. It spreads like ripples in water. Your outlook changes, but you also affect those around you.

That’s why every small step you take towards being your best self adds up to a life full of joy and success. The journey of becoming your highest self is the most rewarding one you can take.

Keep shining and let the good things flow your way. 🌟

Full episode link in bio.

05/06/2024

🔥 114 🔥

❓How to live a big life

❓How to fully enjoy your work and life

In this episode of the .co podcast, host is talking to Melissa, Vice President of Customer Success at Sales Impact Academy.

She has a clear North Star that guides all she does, which is motivating herself, employees, and clients to take actionable steps to thrive in life and succeed in doing so. Having carved out a global tech career across Australia, the USA, and the UK over the past 15 years, Mel has developed a deep passion for helping others achieve their fullest potential, both professionally and personally.

We discuss how to live your life to the fullest, and Melissa shares how she lives her big life and gives great pointers so you can start doing the same for you today.

Did you know:

🇬🇧 Melissa is based in London

🇦🇺 Originally from Australia

🎾 She's very passionate about tennis

The topics of today’s episode are:

✅ How to live a big life as a CS professional

✅ Why you need to start something new

✅ Living a full and authentic life

✅ Ways to push through discomfort

Get ready to transform your life with this helpful advice and Mel's inspiring story. Take the path towards a more empowered, motivated, and successful you!

This episode is brought to you by Gainsight.

Full episode link in bio.

27/05/2024

"Failure is not an end, but it's an opening act for even bigger opportunities." - Therese Mucherie

We've all faced moments where things didn't go as planned, but it's how we rise from those moments that define us.

In this episode of the WICS podcast, I have Therese Mucherie as my guest! We talk about transitioning CSM teams into commercial roles, personal and professional development, work-life balance, and so much more!

Full episode link in bio.

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